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1 - 25 of 475 | Next Page

Open Trusted Technology Provider Standard (O-TTPS) by ComputerWeekly.com

April 10, 2013 - (Free Research)
This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk. 
(WHITE PAPER) READ ABSTRACT |

The Open Group - Cloud Computing guide to interoperability and portability by ComputerWeekly.com

July 05, 2013 - (Free Research)
This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)
This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

World-Class EA: The Agile Enterprise by ComputerWeekly.com

February 11, 2013 - (Free Research)
Agile is about more than software development, it's a mindset. This report from the Open Group explains how to apply agile techniques and best practices to the enterprise. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Modelling the Insurance Enterprise by ComputerWeekly.com

February 01, 2013 - (Free Research)
This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Jericho Forum: Data Protection by ComputerWeekly.com

January 18, 2013 - (Free Research)
Data protection needs to provide stronger, more flexible protection mechanisms around the data itself, the Jericho Forum/Open Group argues in this report. 
(ESSENTIAL GUIDE) READ ABSTRACT |

An Introduction to Quantum Lifecycle Management by ComputerWeekly.com

November 05, 2012 - (Free Research)
This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Guide: Maximizing the Value of Cloud for Small-Medium Enterprises by ComputerWeekly.com

June 13, 2012 - (Free Research)
This guide from the Open Group, helps small and medium sized companies take advantage of cloud computing to develop their business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Cloud Computing for Business by ComputerWeekly.com

February 29, 2012 - (Free Research)
This  guide from the Open Group, offers advice on assessing how cloud fits into your IT organisation 
(IT BRIEFING) READ ABSTRACT |

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 17, 2012 - (Free Research)
Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 17, 2012 - (Free Research)
Download the Open Group Service Integration Maturity Model (OSIMM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

SOA Reference Architecture by ComputerWeekly.com

January 17, 2012 - (Free Research)
Download the Open Group Service-Oriented Architecture reference architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

TOGAF® and SABSA® Integration by ComputerWeekly.com

October 11, 2011 - (Free Research)
This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology. 
(IT BRIEFING) READ ABSTRACT |

Marketing strategies to improve customer understanding by SearchCRM

June 19, 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM by SearchCRM

October 05, 2012 - (Free Research)
Mapping out a customer experience management (CEM) transformation isn't a quick or inexpensive undertaking, but it can offer significant rewards if you are able to sift through all the options within the marketplace.  Check out this E-Guide to get tips on planning and allocating resources for CEM and comparing the latest options. 
(EGUIDE) READ ABSTRACT |

Systems Of Engagement Demand New Integration Solutions — And A New IT by IBM

April 30, 2013 - (Free Research)
Today's businesses must interact with customers in more ways than ever before -- online, through mobile apps, via social media, and more. To deliver this new genre of customer engagement applications, a higher level of integration is necessary, as is a reorganization of the IT landscape in general. 
(WHITE PAPER) READ ABSTRACT |

BNP Paribas Personalizes Services Across All Channels by IBM

November 30, 2012 - (Free Research)
In this white paper, learn how BNP Paribas leveraged master data management (MDM) software to create a single data repository, so they can easily access and manage data shared across systems, resulting in more personalized offers for customers, faster time-to-market for products, increased flexibility, and much more. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Master Data Management of Customer Data Solutions, Oct 2012 by IBM

October 18, 2012 - (Free Research)
In this in-depth examination, Gartner present its Magic Quadrant for MDM of customer data offerings. Continue on to examine relevant technology providers on the basis of their completeness of vision relative to the market and their ability to execute on that vision. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Imaging 101: Cut Costs, Enhance CRM by IBM

April 21, 2014 - (Free Research)
The following white paper explores a unique way how businesses can improve the customer experience by revamping outdated document management systems. See how with intelligent document imaging you can quickly and efficiently handle invoices, comply with customer demands, and much more. 
(WHITE PAPER) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Company

February 24, 2014 - (Free Research)
Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications. 
(WEBCAST)

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Bringing Personalized Financial Services to Farmers by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. 
(VIDEOCAST)

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
(WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

January 2004 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 475 | Next Page

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