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1 - 25 of 450 | Next Page

Open Trusted Technology Provider Standard (O-TTPS) by ComputerWeekly.com

April 10, 2013 - (Free Research)
This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk. 
(WHITE PAPER) READ ABSTRACT |

The Open Group - Cloud Computing guide to interoperability and portability by ComputerWeekly.com

July 05, 2013 - (Free Research)
This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)
This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

World-Class EA: The Agile Enterprise by ComputerWeekly.com

February 11, 2013 - (Free Research)
Agile is about more than software development, it's a mindset. This report from the Open Group explains how to apply agile techniques and best practices to the enterprise. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Modelling the Insurance Enterprise by ComputerWeekly.com

February 01, 2013 - (Free Research)
This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Jericho Forum: Data Protection by ComputerWeekly.com

January 18, 2013 - (Free Research)
Data protection needs to provide stronger, more flexible protection mechanisms around the data itself, the Jericho Forum/Open Group argues in this report. 
(ESSENTIAL GUIDE) READ ABSTRACT |

An Introduction to Quantum Lifecycle Management by ComputerWeekly.com

November 05, 2012 - (Free Research)
This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Guide: Maximizing the Value of Cloud for Small-Medium Enterprises by ComputerWeekly.com

June 13, 2012 - (Free Research)
This guide from the Open Group, helps small and medium sized companies take advantage of cloud computing to develop their business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Cloud Computing for Business by ComputerWeekly.com

February 29, 2012 - (Free Research)
This  guide from the Open Group, offers advice on assessing how cloud fits into your IT organisation 
(IT BRIEFING) READ ABSTRACT |

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 17, 2012 - (Free Research)
Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 17, 2012 - (Free Research)
Download the Open Group Service Integration Maturity Model (OSIMM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

SOA Reference Architecture by ComputerWeekly.com

January 17, 2012 - (Free Research)
Download the Open Group Service-Oriented Architecture reference architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

TOGAF® and SABSA® Integration by ComputerWeekly.com

October 11, 2011 - (Free Research)
This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology. 
(IT BRIEFING) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Company

February 24, 2014 - (Free Research)
Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications. 
(WEBCAST)

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText

April 19, 2013 - (Free Research)
Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Imaging 101: Cut Costs, Enhance CRM by IBM

April 21, 2014 - (Free Research)
The following white paper explores a unique way how businesses can improve the customer experience by revamping outdated document management systems. See how with intelligent document imaging you can quickly and efficiently handle invoices, comply with customer demands, and much more. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Change the Way IT Delivers Value to the Business by CA Technologies.

January 14, 2014 - (Free Research)
In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation. 
(WEBCAST) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 11, 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 04, 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
(WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 04, 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

January 01, 2004 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
(WHITE PAPER) READ ABSTRACT |

Producing to Order: Discrete Manufacturers and Customer Demand by SAP America, Inc.

August 07, 2009 - (Free Research)
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. 
(WHITE PAPER) READ ABSTRACT |

The Platinum Rule of Service by Mindshare Technologies

March 04, 2008 - (Free Research)
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Market's needs with your Managed Services by N-able Technologies

May 31, 2013 - (Free Research)
This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 450 | Next Page

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