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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Blueprint to Becoming a Customer Company by MuleSoft

December 20, 2013 - (Free Research)
In this brief how-to-guide, gain insight into key technology trends and learn how integration allows you to better connect with your customers, employees, partners, and suppliers. 
(WHITE PAPER) READ ABSTRACT |

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText

April 19, 2013 - (Free Research)
Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time. 
(WHITE PAPER) READ ABSTRACT |

Handbook: The Dos and Don’ts of Social Media Analytics by SearchBusinessAnalytics

December 21, 2012 - (Free Research)
Read this handbook for advice on developing a social media analytics strategy, maintaining a clear business purpose for the program, and dealing with obstacles along the way. 
(EBOOK) READ ABSTRACT |

Making the First Mile™ of Business Smarter by Kofax, Inc.

April 01, 2014 - (Free Research)
This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record. 
(EBOOK) READ ABSTRACT |

Forrester Report-Enterprises Shift To Smart Process Apps To Engage Customers by Kofax, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how, within the next five years, a new generation of "smart process apps" will augment – and, in some cases, replace – the heavy packaged apps designed from the inside out that drive customer interaction today. 
(WHITE PAPER) READ ABSTRACT |

The Future of Work: Organizations are Changing How Work is Managed to Meet the Needs of Today's Customers by Genesys

January 31, 2013 - (Free Research)
To keep up with increasing customer demands for service delivery, organizations are rethinking the way they interact with customers and how they accomplish work in the enterprise. Smart organizations are looking into workload management systems improve service efficiency and satisfy more customers. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 14, 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Company

February 24, 2014 - (Free Research)
Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications. 
(WEBCAST)

Aviva Aims to Double Business Volume and Improve Customer Service with FICO Blaze Advisor System by FICO

March 10, 2011 - (Free Research)
This case study examines Aviva's adoption of the FICO Blade Advisor business rules management system; allowing them to double business volume, acquire 50% more customers, keep costs flat, and improve the quality of complex customer interactions. 
(CASE STUDY) READ ABSTRACT |

Inside the Midmarket: A 2011 Perspective - An environment like no other - IBM Worldwide Study by IBM

October 27, 2011 - (Free Research)
In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers. 
(WHITE PAPER) READ ABSTRACT |

The Future of IT: A Customer First Approach by BMC Software, Inc.

February 13, 2013 - (Free Research)
This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs. 
(WHITE PAPER) READ ABSTRACT |

Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.

July 10, 2013 - (Free Research)
Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction. 
(WHITE PAPER) READ ABSTRACT |

Business Process Management: Bridging the Gap Between Vision and Execution by Oracle Corporation

October 29, 2013 - (Free Research)
This in-depth eGuide offers analysis and tips on how to eliminate operational inefficiencies by leveraging business process management (BPM) systems. Learn how the impact of BPM leads to operational excellence, reduced risk, increased margins, and improved customer experience. 
(EGUIDE) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

Trends and Changes Affecting Cloud Services by Oracle Corporation

October 25, 2012 - (Free Research)
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors. 
(WHITE PAPER) READ ABSTRACT |

A Customer-Centric Approach to Cloud Management by ServiceNow

November 26, 2013 - (Free Research)
This whitepaper covers the importance of taking a customer-centric approach to cloud management. 
(WHITE PAPER) READ ABSTRACT |

HPArcSight ESM Solution Helps Finansbank to Combat Fraud and Increase Customer Satisfaction by Hewlett-Packard Company

July 31, 2013 - (Free Research)
In this case study, learn how one bank implemented a fraud management security platform that was able to meet the growing scale of customers, while providing clear visibility into transaction activity over a range of channels. Click now to see how else they're benefiting! 
(WHITE PAPER) READ ABSTRACT |

Transaction integrity: The key to customer retention by Iron Mountain

March 14, 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

Finansbank Combats Fraud and Increases Customer Satisfaction with HPArcSight ESM by Hewlett-Packard Company

December 31, 2013 - (Free Research)
In this case study, learn how one bank implemented a fraud management security platform that was able to meet the growing scale of customers, while providing clear visibility into transaction activity over a range of channels. Click now to see how else they're benefiting. 
(WHITE PAPER) READ ABSTRACT |

A smarter approach to CRM: An IBM perspective by IBM

February 15, 2012 - (Free Research)
With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms. 
(WHITE PAPER) READ ABSTRACT |

Streamlining sales system helps Vodafone expedite customer transactions by Hewlett-Packard Company

February 24, 2014 - (Free Research)
Vodafone Germany realized it was time to improve its shop logistics, order processing, and customer transactions. In this fascinating webcast, find out how the company solved these issues with one simple solution, saving both employees and customers time and allowing for increased profits as well as higher end user satisfaction.  
(WEBCAST)

The MSP Report Advantage by N-able Technologies

December 06, 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

Keep Your Hard Drive by Dell, Inc.

January 09, 2009 - (Free Research)
The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives. 
(DATA SHEET) READ ABSTRACT |

CRM for the Professional on the Go by BlackBerry

December 2006 - (Free Research)
Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. 
(WHITE PAPER) READ ABSTRACT |

Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel by BlackBerry

July 2010 - (Free Research)
This study examines what's driving retailers' mobile strategies, where they're focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more! 
(ANALYST REPORT) READ ABSTRACT |

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