WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Oracle Data Mining 11g Release 2 Competing on In-Database Analytics by Oracle Corporation June 24, 2012 - (Free Research) This paper offers an overview of Oracle Data Mining, detailing how you can build predictive models to better target customers, develop detailed customer profiles and detect and prevent fraud. Read on and learn how this data mining tool eliminates data extraction and movement, delivers the lowest TCO compared to traditional vendors and more.  (WHITE PAPER) READ ABSTRACT |

IBM Social Analytics: The science behind social media marketing by IBM December 31, 2011 - (Free Research) Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed.  (WHITE PAPER) READ ABSTRACT |

Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft August 25, 2009 - (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.  (WHITE PAPER) READ ABSTRACT |

Guide: Security Explorer for Exchange by ScriptLogic Corporation August 27, 2009 - (Free Research) Financial records, human resource data, customer profiles and more are just a few of the content types that could get in the wrong hands if the appropriate security controls are not in place.  (WHITE PAPER) READ ABSTRACT |

Placing Advanced Analytic Integration In The Palm Of Your Hand by Pitney Bowes Business Insight November 10, 2010 - (Free Research) Businesses are always searching for new resources that give them a better understanding of their customers, prospects, competition and current operations. This insight can be achieved by integrating analytical tools into their business processes. Read this presentation transcript to learn more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 10, 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

Evaluating Netsuit Suitecommerce by ComputerWeekly.com June 05, 2012 - (Free Research) NetSuite recently announced SuiteCommerce, a unified platform that enables businesses to centrally manage all aspects of their e-commerce and optimize interactions regardless of device or location, Nucleus Research reports.  (ANALYST REPORT) READ ABSTRACT |

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation October 01, 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.  (WHITE PAPER) READ ABSTRACT |

IBM Smart Analytics System Demo by IBM March 17, 2011 - (Free Research) This demo helps customers learn about IBM Smart Analytics System product offerings and benefits.   (PRODUCT DEMO) READ ABSTRACT |

7 Keys to MSP Success by N-able Technologies June 14, 2012 - (Free Research) There are plenty of MSPs in the world that are successful and profitable. Want to know how they do it? Tune into this video to find out!  (VIDEO) READ ABSTRACT |

IDC Vendor Profile: CommVault Gains Market Share and Continues to Outperform Storage Software Markets by CommVault Systems, Inc. February 23, 2010 - (Free Research) Over the past five years, the storage software industry has faced consolidation. Large incumbents have acquired innovative technology from start-ups and emerging companies. CommVault Systems (CVLT) is a data and information management software provider challenging traditional incumbents.  (ANALYST REPORT)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Evaluating The Performance Of Shared WAN Links For Data Center Backup And Disaster Recovery by Silver Peak September 08, 2010 - (Free Research) Backup and disaster recovery are perennially among the top three IT challenges, and they’re rated by 62% of enterprises as a high or critical priority. What exactly are these enterprises doing? Building multiple data centers. Read this paper to find out so much more.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com August 2011 - (Free Research) With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software.  (EZINE) READ ABSTRACT |

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services by IBM April 2012 - (Free Research) This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.  (WHITE PAPER) READ ABSTRACT |

Data Loss Prevention Requirements Roadmap by CA Technologies. April 2009 - (Free Research) The technologies that aid a successful company in sharing digital information and maintaining swift communications also leave companies vulnerable to a variety of security risks. Read this paper to learn how a comprehensive data loss prevention solution can protect your company's sensitive data.  (WHITE PAPER) READ ABSTRACT |

True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company May 2011 - (Free Research) As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.  (WHITE PAPER) READ ABSTRACT |

EMC Backup and Recovery Solutions for VMware: Customer Success Profiles by EMC Corporation April 2010 - (Free Research) The customers in this compilation all share one common story: They turned to EMC solutions to address the backup and recovery challenges they faced while implementing a virtualised server environment.  (WHITE PAPER) READ ABSTRACT |

Gartner: The future of videoconferencing by ComputerWeekly.com September 2010 - (Free Research) With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.  (WHITE PAPER) READ ABSTRACT |

H.264 High Profile Calculator by Polycom, Inc. August 2010 - (Free Research) With the first and only H.264 High Profile implementation for real-time video, customers can immediately begin saving on bandwidth costs—up to 50%! Use the Quick Savings Calculators below to see how High Profile can reduce your bandwidth requirements and lower costs on your telepresence network.  (PRODUCT DEMO) READ ABSTRACT |

AppSense User Virtualisation Platform by AppSense June 2011 - (Free Research) Immense changes are taking place throughout the IT infrastructure, especially in the area traditionally referred to as the "desktop." With mobile devices, laptops, netbooks and fixed desktops allowing simultaneous and varied computing experiences, user virtualisation creates one centralised control that manages users across multiple devices.  (PRODUCT REVIEW) READ ABSTRACT |

Driving Collaboration Efficiency - H.264 High Profile by Polycom, Inc. September 2010 - (Free Research) Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries.  View this webcast to learn how Less Delivers Much More!  (WEBCAST) READ ABSTRACT |

H.264 High Profile: The Next Big Thing in Visual Communications by Polycom, Inc. August 2010 - (Free Research) With the first and only H.264 High Profile implementation for real-time video, customers can immediately begin saving on bandwidth costs—up to 50%! Read a technical overview of the H.264 High Profile standard, including the history of H.264 and the recent advancements to and benefits of the technology.  (WHITE PAPER) READ ABSTRACT |

Data Profiling: Underpinning Data Quality Management by Pitney Bowes Group 1 Software May 2008 - (Free Research) Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis.  (WHITE PAPER) READ ABSTRACT |

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