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Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com May 20, 2013 - (Free Research) Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).  (ESSENTIAL GUIDE) READ ABSTRACT |

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText April 19, 2013 - (Free Research) Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time.  (WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

Dell Deployment Design and Implementation by Dell, Inc. and Microsoft Windows 7 October 2009 - (Free Research) The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes.  (DATA SHEET) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM March 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Presentation Transcript: Low Impact Upgrades to Exchange 2010 from Exchange Server 2003 by Dell, Inc. and Intel® December 2009 - (Free Research) Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this presentation transcript, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Technical Complexities and Risks of Public Key Authentication: The Lack of SSH User Key Management in Large Enterprises Today by SSH Communications Security Corp. May 2012 - (Free Research) While SSH (Secure Shell) user keys are often used for granting system access for system administrators, many organizations lack the proper processes for effectively managing them, introducing a number of security risks. This paper highlights ten (10) technical challenges and risks related to public key authentication and how to address them.    (WHITE PAPER) READ ABSTRACT |

Ensuring Reliable Inbound Supply Integration by Sterling Commerce, An IBM Company September 2009 - (Free Research) This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration.  (WHITE PAPER) READ ABSTRACT |

Simplifying Disaster Recovery (DR): One-Button Replication for Combined Physical/Virtual Data Centers by FalconStor Software May 2009 - (Free Research) The FalconStor® Network Storage Server (NSS) solution can be deployed in conjunction with VMware vCenter SRM to empower VMware vCenter SRM to automate and manage the DR process for the entire physical and virtual infrastructure. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Merging Backup and Disaster Recovery (DR) Processes by FalconStor Software April 2011 - (Free Research) This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.  (WHITE PAPER) READ ABSTRACT |

Whitepaper - Merging Backup and DR Processes by FalconStor Software February 2010 - (Free Research) This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.  (WHITE PAPER) READ ABSTRACT |

Merging Backup and Disaster Recovery (DR) Processes by FalconStor Software June 2009 - (Free Research) This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.  (WHITE PAPER) READ ABSTRACT |

Software Agitation:Your Own Personal Code Reviewer by Agitar Software April 2012 - (Free Research) <p>Exercising Java code is a painstaking yet critical process for developers. This white paper explains how you can free up time by implementing a testing tool designed to detect coding errors as you write Java classes, and even after they have been reviewed.</p>  (WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Immediate ROI and Risk Mitigation with Boomi AtomSphere – Customer Success Story by Dell Boomi April 2010 - (Free Research) When Global Forex had to integrate customer data from their databases to Salesforce, they thought they had a huge project to undergo. However after implementing Boomi AtomSphere for the job, it suddenly became and easily manageable and cost effective project. Read on to learn the immediate benefits and ROI they experienced from choosing Boomi.  (CASE STUDY) READ ABSTRACT |

InfoSphere MDM Solution for Product Information Management by IBM November 2011 - (Free Research) Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.  (VIDEO) READ ABSTRACT |

Designed to Manage Lean Principles by Epicor Software Corporation September 2008 - (Free Research) Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today's market place-becoming lean to do so  (WHITE PAPER) READ ABSTRACT |

Process Complexity: How to reduce it with Decision Management by IBM March 2012 - (Free Research) Read this presentation transcript as industry visionary James Taylor discusses BPM and the causes of complexity. Learn about decision management and its role in eliminating some of the complexity, decision management systems, business rules, predictive analytics and finally how all of this impacts your customers and the customer experience.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM March 2009 - (Free Research) Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.  (CASE STUDY) READ ABSTRACT |

Advanced Marketing Automation: Maximize Returns on Customer Communication Strategies through Intelligent, Integrated Marketing Processes by SAS Institute Inc. May 2010 - (Free Research) This paper explores how many companies are turning to advanced marketing automation for improved efficiency and effectiveness of marketing activities. Read on to learn how to provide a comprehensive solution for current marketing challenges and learn how to maximize campaign returns through the essential phases of a disciplined marketing process.  (WHITE PAPER) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc. September 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.  (WHITE PAPER) READ ABSTRACT |

Intelligent Document Automation Increases Purchasing Process Efficiency with SAP Systems by Esker Inc. January 2008 - (Free Research) Purchasing is an essential business process that often remains bound to manual document delivery. Discover how document automation can help SAP users increase operational efficiencies and customer satisfaction and also improve supplier relationships.  (WHITE PAPER) READ ABSTRACT |

Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc. April 2012 - (Free Research) <p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>  (WHITE PAPER) READ ABSTRACT |

Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes by Pitney Bowes Group 1 Software January 2009 - (Free Research) This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.  (WHITE PAPER) READ ABSTRACT |

Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead July 2011 - (Free Research) This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.  (WHITE PAPER) READ ABSTRACT |

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