Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 

This document compares the pricing of Red Hat Enterprise Virtualization for Desktops (RHEV) with the pricing of VMware View 5 for desktop virtualization. Access a detailed price comparison for the use cases of 100 virtual desktops. 

As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges. 

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 

Data warehouse appliances have transformed the DW with a platform designed to deliver optimal price and performance with extreme simplicity. This paper outlines the IBM Netezza data warehouse appliance and how it offers extreme time to value, agility and ability to grow with new workloads, cost reduction of ongoing maintenance and more. 

In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. 

Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits. 

Access this resource to uncover potential concealed costs of manufacturing ERP software and the right questions you should ask to avoid ending up with a shoddy system. 

<p>Increased travel costs have led many companies to look into collaboration technology for their organizations. This white paper examines the key capabilities of these tools and discusses the server architecture required to support them.</p> 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

This white paper discusses key capabilities needed in a value-added network (VAN) and what to look for in selecting your next VAN provider. 

As economic cycles go through the ebb and flow of recession and boom, the underlying drivers of financial transformation in business enterprises also change. This is evident in the focus and direction of senior finance executives who have successfully steered their organizations through periods of recessions and prosperity.