Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management. 

Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support. 

This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most IT solution providers. Continue reading to learn more. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. 

This white paper addresses HR challenges and metrics solutions for improving operations. 

This brief press release details the latest analytics platform from Vertica, an HP company. Gain insight into your business and facilitate decision-making with this new and innovative platform. 

This brief paper highlights how Vertica Analytics Platform has the ability to process massive amounts of data at record speeds and process information for quick access to business intelligence (BI). 

<p>The same improvements that increase software performance create new security risks that IT pros must contend with. This white paper takes a closer look at the nature of software complexity and describes tactics you can implement to minimize it.</p> 

With proper business intelligence (BI) tools, human resources (HR) is empowered to gain insight into the company's workforce and thus improve overall business efficiency and financials. Read this e-guide for tips on making the most of your workforce data to make educated business decisions.