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1 - 25 of 452 | Next Page

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Data IntegrationDecision Time:AutomatedTools VersusManual Coding by DataFlux Corporation
May 29, 2012 - (Free Research)
Data integration is changing, no longer relying solely on manual SQL scripts or stored procedures. Read this expert e-brief and learn how automation, real-time complex event processing, data virtualization and more are altering the process forever. 
(EBRIEF) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research)
This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 
(IT BRIEFING) READ ABSTRACT |

Advanced Disaster Recovery: Automating Changes Throughout Your Data Center by Dell, Inc. and Intel
April 26, 2011 - (Free Research)
More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk. 
(WHITE PAPER) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. 
(WHITE PAPER) READ ABSTRACT |

City of Ulm Case Study by Centennial-Software
July 2008 - (Free Research)
The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability. 
(CASE STUDY) READ ABSTRACT |

Measuring the True Business Benefits of Web Collaboration by CA Technologies.
September 2008 - (Free Research)
This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated
December 2011 - (Free Research)
This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more. 
(WHITE PAPER) READ ABSTRACT |

Measuring the Business Value of Application Aware Network Performance Management by Riverbed Technology, Inc.
May 2011 - (Free Research)
Learn how to get the visibility you need to achieve your IT objectives as this white paper lays out the business case for proactively managing network and application performance. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Network Equipment Testing : How to Effectively Manage its Complexity by Fanfare
February 2007 - (Free Research)
This report examines the people, process and technology supporting network equipment testing. It provides insight on how various companies measure the value testing delivers during release process. Voke. Inc, also provides recommendations on resolving the growing challenges for testing organizations. 
(ANALYST REPORT) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com
May 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.   
(IT BRIEFING) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 2012 - (Free Research)
This paper discusses using predictive analytics to improve customer satisfaction. 
(EBOOK) READ ABSTRACT |

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research)
This paper outlines the five fundamentals for a successful FCR program. 
(WHITE PAPER) READ ABSTRACT |

In Desktop Management, One Size Does Not Fit All by Quest Software
April 2012 - (Free Research)
Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource. 
(WHITE PAPER) READ ABSTRACT |

Webcast: Improving Contact Data Quality by Experian QAS
May 2012 - (Free Research)
In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 
(WEBCAST) READ ABSTRACT |

Online Marketing - How to Create Value from Today's Digital Environment by OpenText
March 2012 - (Free Research)
In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Web Content Management for Improved Online Marketing by OpenText
April 2012 - (Free Research)
This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives. 
(WEBCAST) READ ABSTRACT |

XenServer and XenDesktop Backups: From Agents, to Backup Scripts, to Doing it the Right Way! by PHD Virtual Technologies Inc.
April 2012 - (Free Research)
Check out this white paper to keep up with the latest in virtual backup operations. Learn about the impact virtualization has on existing backup solutions, discover the potential of agentless backup, learn about an integrated virtual backup and data protection solution and more. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Overcoming the insight deficit by ComputerWeekly.com
September 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems
Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services. 
(SOFTWARE PRODUCT)

1 - 25 of 452 | Next Page

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