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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM August 31, 2010 - (Free Research) Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.  (EBOOK) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.  (WHITE PAPER) READ ABSTRACT |

How to Choose a Cloud Backup Delivery Platform by Asigra August 22, 2011 - (Free Research) Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Session Hijacking: How to Protect Your Customers and Your Corporate Data by Thawte Inc. September 30, 2011 - (Free Research) This whitepaper details the challenges of session hijacking – or sidejacking – and why it is becoming such a prominent issue today, especially with the adoption of social media. View now to uncover the implications of these detrimental attacks and learn how to truly keep your users and organization safe.  (WHITE PAPER) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc. March 23, 2010 - (Free Research) The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value.  (WEBCAST) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

jQuery on Rails (The Real Ones) by The Ajax Experience January 07, 2009 - (Free Research) The talk examines how to develop and enterprise solution for leveraging a diverse server-side framework portfolio and deliver a consistent experience to end users.  (PODCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript - Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software January 26, 2010 - (Free Research) Let’s take a look at disk and how it is fundamentally changing data protection. This presentation transcript explains how to leverage the advantages of disk for best possible backup performance and maximum ROI.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to Max Your Mobile Monitoring Performance for Real ROI by Neustar® June 20, 2011 - (Free Research) In this presentation transcript, find out how monitoring your mobile performance for ROI can accelerate and maximize your mobile investment. Join Patrick Lightbody, Director of Product Management at Neustar Webmetrics, as he discusses how to interpret real ROI and take action based on the results.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Seeing is Believing: The Value of Video Collaboration by Polycom, Inc. April 02, 2007 - (Free Research) Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.  (WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

The Top Six Risks of Employee Internet Use and How to Stop Them by St. Bernard Software May 10, 2010 - (Free Research) Due to the serious nature of many threats, the Internet use of even one unmonitored employee on a single unmanaged system can ravage a company’s internal network, irrevocably delete critical data, and ultimately ruin the company’s ability to conduct business. Read this white paper to learn how to protect your organization.  (WHITE PAPER) READ ABSTRACT |

How to Improve Your Virtual Machine Backup and Recovery by Acronis, Inc May 16, 2011 - (Free Research) The white paper Closing the Virtualisation Loop identifies the objectives in the next phase of virtual machine backup and recovery and provides recommendations on how to improve backup and disaster recovery in a hybrid IT environment.  (WHITE PAPER) READ ABSTRACT |

How to Implement Change Management Processes and Ensure a Successful ITSM Project by OnX Enterprise Solutions May 27, 2011 - (Free Research) All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes.  (EGUIDE) READ ABSTRACT |

Expert insight: How to assess your IT infrastructure for desktop virtualization by OnX Enterprise Solutions February 25, 2011 - (Free Research) This expert e-guide from SearchVirtualDesktop.com explains how to assess your IT infrastructure to ensure it is ready for desktop virtualization. Discover which issues are commonly addressed first after implementing VDI, including staffing concerns and user image management.  (EGUIDE) READ ABSTRACT |

How to Evaluate and Buy Small or Midsize ERP Platforms by Exact Software February 16, 2012 - (Free Research) This e-book provides expert best practices for small and midsized businesses (SMBs) to follow when evaluating enterprise resource planning (ERP) systems. Read more to learn how to avoid speed bumps along the way and make the process as smooth as possible.  (EBOOK)

E-Guide: Top Five Mistakes Made When Backing Up VMs and How to Prevent Them by Dell, Inc. and Intel® March 27, 2012 - (Free Research) This expert E-Guide can help by outlining the 5 most common mistakes made when backing up VMs and how to avoid them.  (EGUIDE) READ ABSTRACT |

E-Book: Strategy Update: MDM in SAP environments by Winshuttle, LLC November 10, 2010 - (Free Research) MDM has experienced a rise in popularity - with SAP planning to lead the market in master data synchronization to help customers achieve lower TCO in running SAP. Uncover SAP's multiple product approach to MDM as well as changes in SAP's MDM strategy and gain insight on how to design an MDM team for your SAP MDM implementation project.  (EBOOK)

The Shortcut Guide to Assuring Website Performance through External Web Monitoring by Neustar® October 15, 2010 - (Free Research) Businesses have become dependent on Web sites and RIAs. As dependency increases, so does the complexity of Web site systems and expectations on service delivery. This book offers a detailed look at external monitoring, how to leverage monitoring to protect your brand and a roadmap for implementing and maintaining an external monitoring process.  (EBOOK) READ ABSTRACT |

SSL Certificate Management: Common Mistakes and How to Avoid Them by Thawte Inc. February 04, 2013 - (Free Research) Explore the common challenges associated with manual SSL certificate management and uncover how you can avoid these costly mistakes.  (EGUIDE) READ ABSTRACT |

Why IPS Devices and Firewalls Fail to Stop DDoS Threats: How to Protect your Data Center's Availability by Arbor Networks December 31, 2011 - (Free Research) Read this white paper to discover the ins and outs of DDoS attacks and learn why IPS devices and firewalls are not enough to protect your data center availability. Click through now to find out how you can keep your organization protected.  (WHITE PAPER) READ ABSTRACT |

How to manage consolidated applications by HP October 07, 2011 - (Free Research) This resource explains how you can lower costs and improve flexibility by migrating your mainframe to open system servers. Discover the three major factors driving organizations to consider migrating application workloads off mainframe environments to open systems solutions.  (WHITE PAPER) READ ABSTRACT |

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