Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Case Study: Inland Custom Publishing Group by Pitney Bowes Business Insight March 09, 2009 - (Free Research) With the help of Pitney Bowes MapInfo's mapping capabilities, Inland Custom Publishing was able to expand their portfolio with a new magazine targeting a local high income audience with local and regional content. Read this case study and learn how the publishers can now provide a balance of stories covering topics like local dining and the arts.  (CASE STUDY) READ ABSTRACT |

ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage by AppAssure Software, Inc. March 19, 2009 - (Free Research) Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low.  (CASE STUDY) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc. July 30, 2011 - (Free Research) Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.  (CASE STUDY) READ ABSTRACT |

Value-driven product management: Six keys to product success by IBM January 01, 2009 - (Free Research) This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.  (WHITE PAPER) READ ABSTRACT |

True Enterprise-Quality Linux Support: Edison Group White Paper by Oracle Corporation November 2008 - (Free Research) This white paper discovers how organization can increase operational efficiency while cutting costs with Oracle Unbreakable Linux, a support program that delivers enterprise-quality support for Linux at a lower cost.  (WHITE PAPER) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.  (CASE STUDY) READ ABSTRACT |

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM).  (ESSENTIAL GUIDE) READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting January 2012 - (Free Research) This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session.  (WHITE PAPER) READ ABSTRACT |

Introduction to Microsoft Dynamics CRM Online by Microsoft September 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.  (WEBCAST) READ ABSTRACT |

The GeoTAX ® Enterprise Tax Management solution by Pitney Bowes Group 1 Software The GeoTAX ® Enterprise Tax Management solution provides you with the necessary tools to centralize all your corporate tax jurisdiction processing needs and supports critical tax compliance issues.  (SOFTWARE PRODUCT)

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

Customer-Centered Innovation: Driving Operational Excellence from the Outside-In by OpenText April 2013 - (Free Research) Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.  (WEBCAST) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Customer Experience Focused Transformation by Alcatel-Lucent April 2011 - (Free Research) This presentation transcript discusses Telecom Service Provider Transformations as well as business strategies and models to improve quality of experience, including customer experience management planning and the role-managed services can play in this transformation.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM March 2009 - (Free Research) Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.  (CASE STUDY) READ ABSTRACT |

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM May 2008 - (Free Research) This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two segments.  (WHITE PAPER)

Modelling the Insurance Enterprise by ComputerWeekly.com February 2013 - (Free Research) This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com February 2012 - (Free Research) This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.  (ESSENTIAL GUIDE) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.  (SOFTWARE PRODUCT)

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now.  (EZINE) READ ABSTRACT |

An Introduction to Quantum Lifecycle Management by ComputerWeekly.com November 2012 - (Free Research) This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured.    (ESSENTIAL GUIDE) READ ABSTRACT |

TOGAF® and SABSA® Integration by ComputerWeekly.com October 2011 - (Free Research) This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.  (IT BRIEFING) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Quest Software, now a part of Dell December 2010 - (Free Research) This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.   (WHITE PAPER) READ ABSTRACT |

Open Trusted Technology Provider Standard (O-TTPS) by ComputerWeekly.com April 2013 - (Free Research) This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.