Customers Group Conferences White Papers, Customers Group Conferences Software, Customers Group Conferences Research, Hardware and Services

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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CW+: Overview of the Open Group Security Forum by ComputerWeekly.com

October 19, 2010 - (Free Research)

The Security Forum is a membership group of security experts from both the customer and supply sides of industry, government, and academia, who share a common aim to raise confidence levels in IT business operations.

(WHITE PAPER)

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MDM and data governance best practices by DataFlux Corporation

April 18, 2012 - (Free Research)

This e-guide features two reports from the latest TDWI conference in Savannah, GA. Read on to learn MDM advice and best practices from leading companies including Hallmark Cards Inc., Sallie Mae, National Instruments, Harvard Pilgrim Health Care and more.

(EGUIDE)

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CW+: Business opportunities in the North American mobile market by ComputerWeekly.com

December 16, 2010 - (Free Research)

In May, 2010, Verizon Wireless told investors at Barclays Capital media and technology conference in New York that it expected to offer customers who signed up for its 4G services monthly “buckets” of data.

(WHITE PAPER)

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Oracle Real Application Clusters 11g Release 2 by Oracle Corporation UK Ltd

September 22, 2010 - (Free Research)

This white paper provides a technical overview of Oracle Real Application Clusters 11g Release 2 with an emphasis on the features and functionality that can be implemented to provide the highest availability and scalability for your enterprise applications.

(WHITE PAPER)

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Mission-Critical Java by Oracle Corporation

October 23, 2008 - (Free Research)

Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing.

(WHITE PAPER)

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Computer Weekly - 13 March 2012: The economics of private cloud by ComputerWeekly.com

March 13, 2012 - (Free Research)

This week’s Computer Weekly kicks off our Buyer's Guide to private cloud. It also contains our RSA conference coverage of the latest IT security trends and the future for Microsoft's Trustworthy Computing initiative. And we discuss the role of apprenticeships in encouraging more young people to work in IT.

(EZINE)

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The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Open Group Service Integration Maturity Model (OSIMM).

(ESSENTIAL GUIDE)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

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Sedona Conference® Commentary On Legal Holds: The Trigger & The Process by ZANTAZ

January 2008 - (Free Research)

This Article, intended to provide guidance on those issues, is divided into two parts: The "trigger" and the "legal hold."

(WHITE PAPER)

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TOGAF® and SABSA® Integration by ComputerWeekly.com

October 2011 - (Free Research)

This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.

(IT BRIEFING)

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IPV6 Transition – Why the rush ? by ComputerWeekly.com

December 2011 - (Free Research)

This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan.

(ANALYST BRIEF)

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Aberdeen Group: Business Value of Adapting Web Content for Mobile Devices (Sponsored by OpenText) by OpenText

January 2012 - (Free Research)

This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.

(ANALYST REPORT)

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

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The Connected Consumer by Oracle Corporation

October 2011 - (Free Research)

There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group.

(WHITE PAPER)

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Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration by Quantum Corporation

October 2009 - (Free Research)

The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.

(CASE STUDY)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Tap Into Existing Resources & Fuel Your Business Growth by Autotask Corporation

December 2010 - (Free Research)

The Habor Group designs and supports network infrastructures for small to medium businesses in the architectural industry. Read this case study to learn how Autotask provides single, cost effective solution for improving efficiency.

(CASE STUDY)

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Executive Dialogue: Finding Customer Loyalty in a Multichannel World by Oracle Corporation

March 2010 - (Free Research)

Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty.

(WHITE PAPER)

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CPP Successfully Creates a Single Customer View with an Enterprise-wide MDM Solution by DataFlux Corporation

February 2011 - (Free Research)

The leading international marketing services organization implements DataFlux MDM Solution to power enterprise data management initiatives.

(CASE STUDY)

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The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company

February 2012 - (Free Research)

This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.

(WHITE PAPER)

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Computer Weekly - 1 May 2012: The technology behind the England football team by ComputerWeekly.com

May 2012 - (Free Research)

This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.

(EZINE)

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The Role of Software in Asset Performance Management: reduce maintenance cost, downtime and safety incidents by IBM

October 2010 - (Free Research)

Read this Aberdeen report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactive in their asset management. Learn techniques for optimizing maintenance and operations, creating a culture of collaboration and so much more.

(WHITE PAPER)

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12 Tips for Better Video Conferencing by Citrix

August 2011 - (Free Research)

Access this white paper to discover 8 reasons to consider video conferencing and 12 tips for improving the success of the video conferences you hold.

(WHITE PAPER)

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