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Executive Brief Smarter Commerce is redefining value chain visibility by IBM November 17, 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain.  (WHITE PAPER) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.  (WHITE PAPER) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

Get Serious About SOA Governance: A Five-Step Action Plan for Executives by Oracle Corporation December 05, 2011 - (Free Research) Download this whitepaper to see why many organizations are reaping the rewards of successful service-oriented architecture (SOA) transformations and what you need to do to make yours one of them.  (WHITE PAPER) READ ABSTRACT |

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company) June 2006 - (Free Research) SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace.  (CASE STUDY) READ ABSTRACT |

Driving Situational Awareness: Optimizing informational visualization to facilitate decisions at the executive level by CA Technologies. December 2011 - (Free Research) Learn how IT leaders can foster visibility across their organization that arms the executive community with the knowledge needed to make proactive decisions — and identify and mitigate emerging risks and issues before they negatively affect the bottom line, customer satisfaction, and brand reputation.  (WHITE PAPER) READ ABSTRACT |

Bloomberg BusinessWeek - How To Achieve a Great and Profitable Customer Experience by SAP America, Inc. March 2011 - (Free Research) Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)  (WHITE PAPER) READ ABSTRACT |

Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service by Tealeaf January 2012 - (Free Research) In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately.  (PODCAST) READ ABSTRACT |

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 2011 - (Free Research) This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide.  (WHITE PAPER) READ ABSTRACT |

Servicios Cybercell SA Customer Success Story by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company used Blackberry smartphones to update their daily sales activity and have quicker access to customer data while away from the office.  (CASE STUDY) READ ABSTRACT |

Selecting the Right Hosting Provider Insider Secrets That Every IT and Business Executive Should Know by Verio December 2007 - (Free Research) How can you identify the hosting company that's right for you? What are the business risks? What questions should you ask? Get the facts in this interview with Phil Shih, a research analyst at Tier1 Research, who covers consumer...  (WHITE PAPER) READ ABSTRACT |

CA Interactive IT Executive Series: Application Lifecycle Management Part 2 by CA Technologies. June 2011 - (Free Research) As organizations recover from the global recession and begin to look to more efficient and effective expansion of services provided to end-users, many organizations are struggling with how to thrive as IT environments become more and more complex. Learn how to deliver exceptional quality of experience during application delivery.  (VIDEO) READ ABSTRACT |

CW+: Special report on SAP by ComputerWeekly.com December 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.  (WHITE PAPER) READ ABSTRACT |

CW+: Special Report on CA Technologies by ComputerWeekly.com January 2011 - (Free Research) CA Technologies is one of the world’s largest independent software companies with revenues of $4.4bn (£2.7bn). The IT infrastructure supplier specialises in software products that help users manage their mainframes and distributed computing environments.  (WHITE PAPER) READ ABSTRACT |

Developers Diversified: Realtor Provides Business Intelligence to Mobile Employees by BlackBerry September 2011 - (Free Research) Access this case study to learn how Developers Diversified used the Webalo® mobile connectivity platform to develop a prototype application that allows the company to run enterprise applications on a BlackBerry® smartphone, and gained almost real time, bi-directional, transactional access to the most current data.  (CASE STUDY) READ ABSTRACT |

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies. September 2008 - (Free Research) This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.  (WHITE PAPER) READ ABSTRACT |

Executive briefing - mobile money transfers and remittances by ComputerWeekly.com January 2011 - (Free Research) This whitepaper focuses on the mobile money transfers and remittances segment, which breaks down into two main sub-segments: Transformational banking and Social transfers.  (WHITE PAPER) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Oracle Procurement and Spend Analytics by Oracle Corporation December 2011 - (Free Research) Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Oracle Data Integrator Enterprise Edition Executive Overview by Oracle Corporation January 2008 - (Free Research) Oracle Data Integrator Enterprise Edition (ODI-EE), a key component of Oracle Fusion Middleware, provides a strong and reliable integration platform for your IT infrastructure. Read this paper for five key reasons why choosing ODI-EE may end up being one of the smartest decisions you make for your company.  (WHITE PAPER) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.  (WHITE PAPER) READ ABSTRACT |

CW+: Business opportunities in the North American mobile market by ComputerWeekly.com December 2010 - (Free Research) In May, 2010, Verizon Wireless told investors at Barclays Capital media and technology conference in New York that it expected to offer customers who signed up for its 4G services monthly “buckets” of data.  (WHITE PAPER) READ ABSTRACT |

2011–2012 IT Budget Benchmarks by ComputerWeekly.com November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.  (IT BRIEFING) READ ABSTRACT |

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