Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Workday Security: A Compliance Perspective by Workday October 2008 - (Free Research) Workday understands that compliance is a critical business requirement for their customers and they have designed Workday Enterprise Business Services™ with strict compliance demands in mind.  (WHITE PAPER) READ ABSTRACT |

FAQ: Aligning BPM and MDM to Improve Business Process by IBM May 2013 - (Free Research) By aligning master data management (MDM) and business process management (BPM) efforts, you can optimize process decisions, reduce process errors, and enhance customer satisfaction. This presentation transcript includes FAQs on how to get started, which projects are best suited for a MDM BPM alignment, and more.  (WHITE PAPER) READ ABSTRACT |

How to Plan for an SAP ERP Upgrade by SAP America, Inc. August 2008 - (Free Research) This document give decision makers the needed information to evaluate, plan, and perform an upgrade to the SAP ERP 6.0 application. It also introduces the tools and services SAP offers during the transition to this new enterprise software.  (WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters May 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

SearchBusinessAnalytics.com Tip Guide: Advanced analytics key component for ‘decision management systems’ by Sybase, an SAP company March 2012 - (Free Research) This tip guide offers an explanation from industry expert James Taylor as to why every customer should not be treated the same in today's ever-evolving business environment. Taylor details why decision management systems involving automation are essential to making successful strategic and operational decisions that please your customers.  (EGUIDE) READ ABSTRACT |

E-Guide: Social Analytics: Opportunities and Challenges by IBM December 2012 - (Free Research) Read this e-guide to learn how social media analytics can help businesses improve marketing by quantifying customer value at different stages of the life cycle, but also that they need tools like in-memory computing to provide real-time analysis of vast volumes of customer behavior data.  (EGUIDE) READ ABSTRACT |

E-Guide: Developing a Strategy for and Implementing Real-time BI and Analytics by Tableau Software April 2011 - (Free Research) Many organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.  (EGUIDE) READ ABSTRACT |

E-Guide: Harnessing Social Analytics by IBM December 2012 - (Free Research) In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.  (EGUIDE) READ ABSTRACT |

Stop Phishing: A Guide to Protecting Your Web Site Against Phishing Scams by GeoTrust, Inc. February 2011 - (Free Research) In this guide, you’ll learn more about phishing, why it has become such a widespread problem, and the negative impact that a phishing attack can have on your company and your customers. You’ll also learn how SSL and EV SSL technology can help protect your website, your business, and ultimately your bottom line.  (ESSENTIAL GUIDE) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc. January 2011 - (Free Research) What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc. June 2012 - (Free Research) This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.  (EGUIDE) READ ABSTRACT |

Tip Guide: Unify supplier, customer data for manufacturing business intelligence by SAP America, Inc. November 2011 - (Free Research) Installing the building blocks for manufacturing business intelligence (BI) can be challenging for organizations. In this tip guide, readers will learn best practices to unify supplier and customer data for manufacturing BI.  (EGUIDE) READ ABSTRACT |

15 Minute Guide to New Account Opening by EMC Corporation May 2008 - (Free Research) This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Creating an Effective Social Analytics Program by IBM December 2012 - (Free Research) Read this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool.  (EGUIDE) READ ABSTRACT |

ebizQ.net Tip Guide: Evolving your dynamic case management strategy by IBM September 2011 - (Free Research) This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on best practices and pitfalls in DCM adoption.  (EGUIDE) READ ABSTRACT |

SearchSystemsChannel.com eGuide: Virtual Server Management Guide for VARs by IBM August 2011 - (Free Research) Virtual systems management is a major new opportunity for VARs provided that it is implemented correctly. This expert e-guide explores the fundamentals of virtual systems management from a reseller's perspective and explains how it can allow customers to fully leverage their virtual environments.  (EGUIDE) READ ABSTRACT |

Pocket E-Guide: Data Breach Dangers -- Learn to How to Protect Data and Lower Security Spending by IBM October 2009 - (Free Research) Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches.  (EGUIDE) READ ABSTRACT |

CW buyer's guide: The business advantages of big data by ComputerWeekly.com November 2012 - (Free Research) Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist November 2010 - (Free Research) Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!  (WHITE PAPER) READ ABSTRACT |

CMS selection drives customer experience: A guide for marketers & developers by SiteCore May 2013 - (Free Research) Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 30 April 2013: What’s next for mobile IT in the enterprise? by ComputerWeekly.com April 2013 - (Free Research) n this week's Computer Weekly: BlackBerry and Windows have been the mainstay of corporate IT for years, but how do their latest releases stack up? We examine the user response. Communications minister Ed Vaizey talks about broadband and 4G policy. And we ask if Nationwide's £1bn IT plan can increase competition in banking. Read the issue now.  (EZINE) READ ABSTRACT |

Enterprise Mobility Guide 2011 by Sybase, an SAP company May 2011 - (Free Research) Mobile apps and tablets are transforming enterprises across the globe right now. How can you be sure you're staying ahead of the curve while increasing productivity and enhancing customer satisfaction? Get the The Enterprise Mobility Guide 2011.  (WHITE PAPER) READ ABSTRACT |

Choosing the Right Enterprise Report-Management System for Your Enterprise, Buyer's Guide: Purchasing Criteria by IBM March 2008 - (Free Research) Download this buyer's guide to learn what you need from an enterprise report management solution.  (WHITE PAPER)

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.  (EBOOK)

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