TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE) GO TO DETAILED REPORT

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Akamai Electronic Software Delivery Best Practices: Improving Download Completion Rates to Drive Business Success by Akamai Technologies. April 2008 - (Free Research) The Akamai Electronic Software Delivery solution enables software vendors to drastically improve their download completion rates by offering superior user download experience through increased speed, reliability, visibility and control. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Demystifying Data Loss Prevention: Requirements for Comprehensive Protection by DynTek Inc. / McAfee May 2008 - (Free Research) Learn how Data Loss Prevention (DLP) technology provides unprecedented visibility intohow data is used, and by whom, why, and when. With this insight, you can define and enforce data usage policies that help prevent both accidental and malicious data loss. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Trial by Microsoft March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change. (WHITE PAPER) GO TO WHITE PAPER

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP) GO TO DETAILED REPORT

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Quantifying the Return on Investment from Deploying Mobility Solutions in Midsize Businesses by Windows Mobile April 2008 - (Free Research) Download the white paper and get insight into the ROI, payback period, and benefits-like increased user productivity and customer satisfaction-these companies achieved through implementing Windows Mobile solutions. (WHITE PAPER) GO TO WHITE PAPER

How to Win the Battle against Spyware with Next Generation Technology by Process Software March 2008 - (Free Research) Stopping spyware needs to be a strategic part of an organization’s overall security plan. This white paper reviews an anti-spyware solution with multiple layers of technology to prevent both known and emerging spyware threats. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Real Estate Investment Firm Achieves Vision through Infrastructure Optimization by Microsoft Dynamics. June 2008 - (Free Research) CRM and e-mail improvements at a professional services firm increase collaboration and help the firm grow in geographic reach from five states to seven-without adding employees. (CASE STUDY) GO TO CASE STUDY

SiteScope by Mercury (E-mail this company) SiteScope continuously monitors the performance of a company's business critical distributed systems—including networks, operating systems, Web sites and applications —and sends alerts when problems are detected.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics CRM Online Webcast by Microsoft June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBCAST) GO TO WEBCAST

PC Power Management Techniques by Faronics June 2008 - (Free Research) With an alarming increase in energy costs, your customers are no doubt concerned about power usage across the enterprise. Download the Podcast for expert insights and best practices for solving these challenges and more. (PODCAST) READ ABSTRACT | GO TO PODCAST

Leading Textile Industry Supplier Gains Global Support and Streamlined Processes by Microsoft Dynamics. June 2008 - (Free Research) Leading global textile industry supplier The Picanol Group implemented Microsoft Dynamics AX in six of its group companies. (WEBCAST) GO TO WEBCAST

Winning with Lean in the Automotive Marketplace by Microsoft Dynamics. June 2008 - (Free Research) Every automotive supply manufacturer is working to eliminate waste and reduce cost, as well as improve their systems and products, learn the factors that can make your company more competitive in this white paper by Harbor Consulting. (WHITE PAPER) GO TO WHITE PAPER

ITIL, the IT Service Catalog, and Service Level Management by newScale (E-mail this company) April 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM) — both key components to ITIL success. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company) Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.  (SERVICE) GO TO DETAILED REPORT

Akamai Digital Asset Solutions for the Media and Entertainment Industry by Akamai Technologies (E-mail this company) If you provide anytime-anywhere online media, you have to overcome irregular traffic, large file sizes, and unpredictable Internet conditions to deliver your media assets quickly and effectively. Akamai Digital Asset Solutions help companies such as CBS, Viacom, Sony Computer Entertainment, and Starz Entertainment Group overcome these challenges.  (SERVICE) GO TO DETAILED REPORT

Out-of-Band Management: the Integrated Approach to Remote IT Infrastructure by Avocent. February 2008 - (Free Research) Learn why out-of-band management is a more efficient way to cut costs and improve service levels and productivity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Virtualizing Microsoft® Exchange Server 2007: Building a Better Platform with VMware® Infrastructure 3 by VMware, Inc May 2008 - (Free Research) Read about how the enhancements of Exchange 2007, running on virtual machines, increased performance while decreasing costs for a VMware customer. Understand how this approach to server administration lets IT adapt to the demands of enterprise. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Akamai Electronic Software Delivery: Business Benefits and Best Practices by Akamai Technologies. April 2008 - (Free Research) Akamai’s Electronic Software Delivery solution is the industry-leading delivery platform for electronic software downloads and it helps companies enjoy superior business returns on their ESD investments. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Managing the Full Process Life-Cycle with Metastorm BPM by Metastorm February 2008 - (Free Research) Metastorm BPM delivers benefits that are immediate, have quick and measurable impact, and continue to increase in value over time. Download this paper to learn how Metastorm BPM will improve your most critical business processes. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise Threat Management (ETM) - Work Smarter, Not Harder by Sourcefire March 2008 - (Free Research) Learn about a new approach to security called Enterprise Threat Management (ETM) and find out how it can help your company stop attacks that are underway, aid discovery and recovery after an attack and much more. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Virtualizing Storage to Gain Maximum Benefit from a VMware Environment by Hitachi Data Systems February 2008 - (Free Research) Download this podcast to find out the many ways server and storage virtualization compliment each other and how to leverage storage virtualization to maximize benefit from your VMware environment. (PODCAST) READ ABSTRACT | GO TO PODCAST

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