TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

Turn Customer Data into Actionable Information and Insight with CRM Analytics by Business Objects August 2008 - (Free Research) Gain real-time insight into customer data to deliver faster, more effective decisions and positively impact the bottom line. Learn how analytics can increase ROI by turning customer data from sales and marketing systems into actionable information. (WHITE PAPER) READ ABSTRACT |

Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc February 2008 - (Free Research) When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind. (WHITE PAPER) READ ABSTRACT |

How Business Owners Can Protect Customer Data by Cisco Systems, Inc February 2008 - (Free Research) The government mandates it, your customers demand it: how can you collect and protect customer data from a world filled with hackers and accidents. (WEBCAST) READ ABSTRACT |

The Unique Requirements of Product Data Quality by The Data Warehouse Institute by Silver Creek Systems. July 2008 - (Free Research) TDWI explores traditional approaches to data quality, which focus on well structured data, and shows why these do not work with less structured product data. Read about Product Data’s unique requirements and how to address them. (WHITE PAPER) READ ABSTRACT |

Learn How to Collect and Protect Customer Data from Hackers and Data Accidents. Hear Leading Business Authors with SMB Success Pointers. by Cisco Systems, Inc March 2008 - (Free Research) Learn how to collect and protect customer data from hackers and data accidents. Hear leading business authors with SMB success pointers. (PODCAST) READ ABSTRACT |

OpenCDI™ Customer Data Integration on a Zero Based Platform by Infosolve Technologies Inc. June 2008 - (Free Research) OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy. (WHITE PAPER) READ ABSTRACT |

Three Tips for Protecting Your Customers' Data by Cisco Systems, Inc February 2008 - (Free Research) This document explains the three tips for protecting your customers' data. (WHITE PAPER) READ ABSTRACT |

dn:Director Data Quality and Customer Data Integration by Datanomic. dn:Director is designed to be easy to integrate, to provide a fast return on investment, and to enable the ongoing success of all types of data-centric projects and implementations.  (SOFTWARE PRODUCT)

Datanomic Data Migration and System Integration by Datanomic. Datanomic's Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.  (SOFTWARE PRODUCT)

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT)

Manage All Your Master Data with One Integrated Solution by SAP America, Inc. June 2008 - (Free Research) The SAP NetWeaver® Master Data Management (SAP NetWeaver MDM) component enables you to consolidate, synchronize, distribute, centrally manage, and publish any type of master data object across your enterprise. (WHITE PAPER) READ ABSTRACT |

Ensure Product Data Quality with Advanced Data Cleansing by Business Objects February 2008 - (Free Research) Organizations dealing with product or operational data encounter anomalies not even imagined by those processing customer data. View this recording to learn how to increase operational performance through improved product data quality and reliability. (WEBCAST) READ ABSTRACT |

Securing Customer Data from the "Evil Insider" by Cisco Systems, Inc February 2008 - (Free Research) Protect yourself with new security methods and protect your company's assets and reputation with solutions that minimize internal threats. (WEBCAST) READ ABSTRACT |

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT)

How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy by Oracle Corporation. August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) READ ABSTRACT |

Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view. (CASE STUDY) READ ABSTRACT |

Data Quality - The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software April 2008 - (Free Research) Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da... (WHITE PAPER) READ ABSTRACT |

Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform by Exstream Software. April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome… (WHITE PAPER) READ ABSTRACT |

Customer Data Security: PCI and Beyond – Benchmark Study 2008 by Apani March 2008 - (Free Research) This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data. (WHITE PAPER) READ ABSTRACT |

Techniques and Tools for Data Quality Management by Informatica Corp. July 2008 - (Free Research) Data quality is evolving to focus on providing the right data in the right format, at the right time to broad, global systems. Learn best practices for data quality management and how you can implement an enterprise data quality center of excellence. (WEBCAST) READ ABSTRACT |

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) READ ABSTRACT |

CUSTOMER DATA INTEGRATION (CDI) by WiPro February 2008 - (Free Research) Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives. (WHITE PAPER) READ ABSTRACT |

Data Quality Considerations in Master Data Management Structures by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions. (WHITE PAPER) READ ABSTRACT |

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) READ ABSTRACT |

Vestcom International: Personalization Drives Repeat Business by Exstream Software. April 2008 - (Free Research) Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering... (CASE STUDY) READ ABSTRACT |

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