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Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation

June 24, 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Cincinnati Zoo and Botanical Garden by IBM

March 31, 2012 - (Free Research)
This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Case Study: Providing Top-Notch Customer Service With the Latest Communications Technologies by Cisco Systems, Inc.

July 15, 2013 - (Free Research)
This informative case study examines how a full-service financial institution utilized a collaboration platform to meet a broad set of requirements, including high availability and scalability, intelligent call routing and integration with email and existing solutions. 
(WHITE PAPER) READ ABSTRACT |

LED Source Case Study by Scribe Software Corporation

November 13, 2013 - (Free Research)
In this brief case study, learn how LED Source, a growing franchisor, managed to integrate their customer and sales data in order to simplify franchise business management and connect franchisee data to enterprise systems. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Teleperformance España, Customer Service Company Transforms Information Management by Iron Mountain

December 31, 2012 - (Free Research)
This case study explores how one company implemented an outsourced records management and electronic media vaulting service to reduce time and cost involved in administration, enhance business resilience and improve legal compliance. 
(CASE STUDY) READ ABSTRACT |

Client Case Study: Bouyges Telecom by IBM

July 28, 2011 - (Free Research)
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue. 
(WHITE PAPER) READ ABSTRACT |

DaimlerChrysler: A Case Study in Enterprise Data Quality by Pitney Bowes Group 1 Software

May 2008 - (Free Research)
Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry. 
(CASE STUDY) READ ABSTRACT |

VMworld Europe Case Study:  Colt Technology by ComputerWeekly.com

November 2012 - (Free Research)
Managed service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils. 
(CASE STUDY) READ ABSTRACT |

TeleComputing Case Study: Transform the Data Center by Vision Solutions

January 2014 - (Free Research)
This paper dives into a case study of a telecommunications organization that decided to migrate its enormous VMware environment to Hyper-V, and created a hosted private cloud environment based on a cloud operating system. 
(CASE STUDY) READ ABSTRACT |

Case Study: Inside Hitachi Global Storage Technologies' Rapid Supply Chain Deployment by E2open

January 2005 - (Free Research)
Read this case study to learn provide how Hitachi builds an integrated face to all of its business partners and customers to make it simple for suppliers and customers to do business with Hitachi. 
(CASE STUDY) READ ABSTRACT |

Case Study: IT Informatik - Leveraging Linux on IBM Power by IBM

April 2013 - (Free Research)
Explore this exclusive case study to find out how a Germany-based business partner of IBM utilizes these technologies to create an efficient data center, and fuel business productivity. 
(CASE STUDY) READ ABSTRACT |

Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center by Aspect

March 2014 - (Free Research)
This brief video case study reveals how Golfbreaks.com, Europe's largest golf travel company, successfully implemented a multichannel contact center and optimized its unified communications strategy. 
(WEBCAST) READ ABSTRACT |

Case Study: Hy-Vee Boosts Performance, Speeds Data Delivery, and Increases Competitiveness by HP

May 2013 - (Free Research)
In this case study, discover how Hy-Vee, a growing grocery store chain, implemented a new data warehouse in order to give their employees faster access to customer purchasing data, and learn the benefits they currently experience from this technology. 
(CASE STUDY) READ ABSTRACT |

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend

February 2009 - (Free Research)
This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. 
(WHITE PAPER) READ ABSTRACT |

Making Continuous Delivery and DevOps a Reality, a Customer Case Study by Electric Cloud

September 2012 - (Free Research)
Watch this case study webcast to learn how FamilySearch reduced its application development-to-delivery time, automated its entire development cycle, and more. 
(WEBCAST) READ ABSTRACT |

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company

April 2008 - (Free Research)
This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. 
(WHITE PAPER) READ ABSTRACT |

Public complaints case study by SAS

March 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
(CASE STUDY) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight

July 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business. 
(CASE STUDY) READ ABSTRACT |

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing by Atos Origin

July 2012 - (Free Research)
This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI. 
(WHITE PAPER) READ ABSTRACT |

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing by Vidyo, Inc.

July 2012 - (Free Research)
This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI. 
(WHITE PAPER) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation

August 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility. 
(CASE STUDY) READ ABSTRACT |

SwissRe_Customer Case Study by IBM

December 2013 - (Free Research)
Access the following case study to gain a firsthand look at how Swiss Re utilized an analytics accelerator to increase reporting and analysis by 70%. Discover key benefits of analytical acceleration as well as what you can do to acquire these benefits as well. 
(WHITE PAPER) READ ABSTRACT |

VMworld Europe Case Study:  Bull SAS by ComputerWeekly.com

November 2012 - (Free Research)
Bull SAS collaborated with suppliers to build a private cloud platform capable of keeping sensitive data secure. 
(CASE STUDY) READ ABSTRACT |

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