Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation June 24, 2012 - (Free Research) This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.  (WHITE PAPER) READ ABSTRACT |

Case Study: Cincinnati Zoo and Botanical Garden by IBM March 31, 2012 - (Free Research) This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies.  (WHITE PAPER) READ ABSTRACT |

Oracle Customer Experience Revolution: Customer Case Studies by Oracle Corporation UK Ltd December 19, 2012 - (Free Research) What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.  (RESOURCE CENTER)

Client Case Study: Bouyges Telecom by IBM July 28, 2011 - (Free Research) In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.  (WHITE PAPER) READ ABSTRACT |

DaimlerChrysler: A Case Study in Enterprise Data Quality by Pitney Bowes Group 1 Software May 2008 - (Free Research) Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry.  (CASE STUDY) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

Case Study: Delta Global Services by Intermec February 2013 - (Free Research) Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

VMworld Europe Case Study:  Colt Technology by ComputerWeekly.com November 2012 - (Free Research) Managed service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils.  (CASE STUDY) READ ABSTRACT |

Making Continuous Delivery and DevOps a Reality, a Customer Case Study by Electric Cloud September 2012 - (Free Research) Watch this case study webcast to learn how FamilySearch reduced its application development-to-delivery time, automated its entire development cycle, and more.  (WEBCAST) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight July 2010 - (Free Research) London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.  (CASE STUDY) READ ABSTRACT |

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing by Vidyo, Inc. July 2012 - (Free Research) This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI.  (WHITE PAPER) READ ABSTRACT |

SM Marketing case study by SAS Institute Inc. March 2013 - (Free Research) This case study details how one organization, by implementing the right high-performance analytics and data visualization platform, was able to gain deep insight into customer data – allowing them to boost merchandizing, improve store operations, promote customer loyalty, and more.  (CASE STUDY) READ ABSTRACT |

Public complaints case study by SAS Institute Inc. March 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Ovum Case Study: Business Rules for Mainframe Computing by IBM April 2013 - (Free Research) This exclusive case study examines how one of the biggest global banking groups is able to utilize a multi-architecture system capable of managing multiple workloads as a single entity to support their mainframe-based applications and deliver the highest-quality services to their customers.  (WHITE PAPER) READ ABSTRACT |

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.  (WHITE PAPER) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation August 2009 - (Free Research) Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility.  (CASE STUDY) READ ABSTRACT |

Case Study: Meka Pro harnesses analytics to improve profitability of manufacturing projects by IBM January 2013 - (Free Research) You operate in a global market and in order to be successful you need to customize your business strategy for different markets. Analytics tools can help you obtain the intelligence you need to tailor your approach to specific markets and audiences. Read on to learn how a manufacturing company used analytics to increase profitability by 10%.  (CASE STUDY) READ ABSTRACT |

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend February 2009 - (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.  (WHITE PAPER) READ ABSTRACT |

VMworld Europe Case Study:  Bull SAS by ComputerWeekly.com November 2012 - (Free Research) Bull SAS collaborated with suppliers to build a private cloud platform capable of keeping sensitive data secure.  (CASE STUDY) READ ABSTRACT |

Storage Networking Case Study: How Cisco IT Uses a SAN to Automate the Legal Discovery Process by Cisco Systems, Inc. October 2008 - (Free Research) This case study describes Cisco IT's internal deployment of a storage area network (SAN) within the Cisco network, a leading-edge enterprise environment that is one of the largest and most complex in the world.  (CASE STUDY) READ ABSTRACT |

TravelTainment Case Study by Pentaho Corporation March 2012 - (Free Research) This case study outlines how travel industry software company TravelTainment streamlined and simplified its data warehouse and reporting system to better serve the needs of its customers.  (CASE STUDY) READ ABSTRACT |

Case Study: Kuoni Travel Secures Its Network with HP TippingPoint by Hewlett-Packard Limited March 2013 - (Free Research) Kuoni Travel needed a solution to help them handle the threat landscape and protect their agents and customers from internet-based attacks. Want to know what they used? Read this case study now!  (CASE STUDY) READ ABSTRACT |

Case Study: IRLY Distributors by Intermec February 2013 - (Free Research) Distributing company, IRL, was looking to implement a full Warehouse Management System (WMS) that would not only fully track all warehouse materials, but provide the technology needed to increase efficiency by 10 percent. Read this case study to learn about the WMS technologies helped them increase productivity and cut training time.  (WHITE PAPER) READ ABSTRACT |

IBM Computing on Demand Uses Cloud to Increase Business Productivity CASE STUDY by IBM and Intel June 2011 - (Free Research) Many companies need to scale up their computing capacity in a short period of time to meet peaks in their demand and then scale back down. Read the case study to learn how IBM's Computing on Demand model delivers the capacity our clients need to be more responsive in today’s demanding business environment.  (CASE STUDY) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.