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Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc.

February 03, 2010 - (Free Research)
Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level. 
(WHITE PAPER) READ ABSTRACT |

Doubling the Value of Virtualization with HP ProLiant G6 Servers and HP StorageWorks by Hewlett-Packard Company

March 03, 2010 - (Free Research)
When Opus Interactive needed to provide customers with a cost-efficient, highly available pay-as-you-grow server and storage model, they turned to HP ProLiant server blades, the HP LeftHand P4000 SAN, and VMware. As a result there was 75% reduction in customer cost per server and higher availability. 
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CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI by SAP America, Inc.

October 13, 2009 - (Free Research)
Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. 
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Online Firm Improves Performance, Customer Service with Mission-critical Storage Solution by EMC Corporation

August 2008 - (Free Research)
In this case study AdCenter implemented a new data storage solution based on EMC Symmetrix DMX enterprise storage array technology and Microsoft SQL Server 2005 database software. Discover how this has contributed to better customer response times. 
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Demystifying Data De-Duplication: Choosing the Best Solution by FalconStor Software

February 2009 - (Free Research)
Data de-duplication has been described as the next evolutionary step in backup technology. Many vendors lay claim to the best data de-duplication approach, leaving customers to face the difficulty of separating hype from reality. This document provides the background information required to make an informed data de-duplication purchasing decision. 
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Facilitating Enterprise PCI DSS Compliance - Detail Review by GlobalScape

April 2008 - (Free Research)
HS-PCI solution helps procedure and policy enforcement by monitoring and reporting on PCI DSS compliance by using prompts and warnings. 
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Expert tips to reduce desktop and application image management costs by FalconStor Software

December 2011 - (Free Research)
The cost of provisioning storage is one of the biggest barriers to desktop virtualization. Discover what procedures and technologies are available for managing the number of images that can be stored on disk, as well as how you can increase storage utilization with virtualized storage in this expert resource. 
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5 Steps to Secure the Wireless Network by NETGEAR Inc.

October 2010 - (Free Research)
Today’s organizations increasingly rely on the ease and lower cost of wireless networking. Schools and businesses are investing in Wi-Fi to leverage benefits including more flexible network connectivity, improved productivity, and reduced capital expense. Read this white paper to learn how to incorporate wireless connectivity into your everyday. 
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Confronting the Data Backup Challenge by FalconStor Software

April 2013 - (Free Research)
This brief resource tackles the data backup challenge for IT managers – and provides the results taken by 215 of your IT peers in an IDG Research Services survey. 
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Solution Brief: FalconStor Solutions for VMware vCenter Site Recovery Manager by FalconStor Software

June 2011 - (Free Research)
When it comes to disaster recovery, the biggest challenge is to bring systems back online as quickly as possible. In the event of a primary site failure, restoring business operations from a remote site can be a lengthy, complex, and costly manual process. Read this white paper to learn an easier way. 
(IT BRIEFING) READ ABSTRACT |

FalconStor Addresses Top Deduplication Criteria by FalconStor Software

May 2009 - (Free Research)
Data deduplication has quickly moved from a "nice-to-have" to a "must-have" technology for those organizations trying to keep pace with relentless data growth. Organizations surveyed by ESG are citing difficulty keeping up with storage capacity demands, while also reporting flat or decreasing IT budgets. 
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Virtually Effortless Backup for VMware Environments by FalconStor Software

March 2009 - (Free Research)
VMware Consolidated Backup (VCB) improves virtual server backup, but there are a number of limitations. FalconStor Software has a solution that works with VCB while overcoming these limitations. Using this solution, you can quickly and efficiently back up virtual machines and retain transactional consistency, without management complexity. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
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A Frost & Sullivan White Paper: Beyond BPM-Enterprise Workload Management Reduces Costs and Improves Customer Service by Genesys

August 2013 - (Free Research)
To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to effectively assign work and monitor completion. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
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The Customer Service Balancing Act by Jive Software

February 2014 - (Free Research)
New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs. 
(WHITE PAPER) READ ABSTRACT |

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation

January 2014 - (Free Research)
Access the following brief white paper to uncover 3 best practices to follow to ensure that your customers are truly satisfied with their service. Discover how these 3 techniques can also lower costs, boost loyalty, and more. 
(WHITE PAPER) READ ABSTRACT |

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences by Aspect

March 2014 - (Free Research)
In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss. 
(EGUIDE) READ ABSTRACT |

Transaction integrity: The key to customer retention by Iron Mountain

March 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9

May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience. 
(EGUIDE) READ ABSTRACT |

10 Places SAP Customers Can Reduce Data Management Costs by Winshuttle, LLC

December 2008 - (Free Research)
This white paper highlights 10 key places SAP customers can reduce IT operational costs, with a focus on trimming support and data entry costs by automating data entry. 
(WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

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