Customers Benefit White Papers, Customers Benefit Software, Customers Benefit Research, Hardware and Services

Real-world Customer Benefits of Mainframe Migration by Clerity

March 28, 2012 - (Free Research)

Inside, learn how mainframe rehosting can help you operate legacy workloads on lower cost platforms or offload your organization’s processing requirements in order to cap workload growth. Discover the benefits of mainframe rehosting solutions.

(WHITE PAPER)

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Bluelock Virtual Datacenters Instrumental in Patronpath’s PCI-DSS Compliance in the Cloud by Bluelock

May 02, 2012 - (Free Research)

One of the biggest challenges and concerns of businesses moving to the cloud is ensuring regulatory compliance and security. Discover how Patronpath, a company that processes and handles online credit card transactions for customers, increased scalability and decreased costs by adopting PCI-compliant cloud services.

(WHITE PAPER)

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SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus

May 17, 2012 - (Free Research)

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.

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Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated

December 14, 2011 - (Free Research)

This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

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Keep Your Customer Retention High with Transaction Integrity

by Iron Mountain

March 14, 2012 - (Free Research)

Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.

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Big Data Integration: Achieving Positive ROI in the Era of Exponential Data Growth by Syncsort

March 06, 2012 - (Free Research)

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented.

(WEBCAST)

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SAP Users Now Benefiting from Virtualization

by EMC Corporation

March 16, 2012 - (Free Research)

Virtualization is helping SAP customers improve the efficiency and performance of their IT systems. Watch this brief video to hear SAP customer testimonials on the benefits of virtualization.

(VIDEO)

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 04, 2012 - (Free Research)

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

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Computer Sciences Corporation - Customer Testimonial Video by SAP America, Inc.

March 27, 2012 - (Free Research)

View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application.

(VIDEO)

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Armstrong International Reduces Inventory, Increases Efficiency by Achieving Global ERP with IFS Applications by IFS

March 12, 2012 - (Free Research)

Read this white paper to learn the benefits that a multinational manufacturer achieved after they replaced four different enterprise resource planning (ERP) applications with one single system.

(CASE STUDY)

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Measuring the True Business Benefits of Web Collaboration by CA Technologies.

September 2008 - (Free Research)

This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.

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DB Schenker uses the HP Master Plan as a template for Master Data Management by Hewlett-Packard Limited

January 2012 - (Free Research)

This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source.

(CASE STUDY)

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The Business Value of Predictive Analytics by IBM

June 2011 - (Free Research)

Read this enlightening paper featuring research from IDC to learn more on the growing trend of predictive analytics, including how it differs from non-predictive business analytics projects. Also discover some of the changes in IDC research over the past eight years as well as some of the additional benefits from predictive analytics projects.

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Forrester study reveals how leading companies get 10-month ROI on ECM software by Alfresco Software

December 2011 - (Free Research)

This resource provides a summary of key findings of Forrester's report on Alfresco's enterprise content management software.

(PRODUCT REVIEW)

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Managing Social Content to Maximize Value and Minimize Risk by IBM

August 2011 - (Free Research)

Social content is now as much a part of businesses today as their employees. Managing it is essential to your success. How organizations go about this varies. This paper offers a clearer understanding of the benefits of social business systems. Discover how best to govern your social content to exploit it for the maximum long-term benefit.

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An Improved LAN Management Solution that Fulfills Your Needs by Cisco Systems, Inc.

December 2010 - (Free Research)

Learn about the improved version of Cisco Prime (previously CiscoWorks) LAN Management Solutions: the changes that have been made, the benefits the new product offers, and what customer challenges it seeks to solve.

(WHITE PAPER)

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Fax Automation As a Cloud Service Integrated with ERP Solutions by Esker Inc.

December 2011 - (Free Research)

Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits.

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Mission Critical Data Explosion and Customer Case Study by HP and Intel

April 2012 - (Free Research)

<p>Download this customer success story to see how Priority Health achieved these business benefits and more!</p>

(CASE STUDY)

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Nucleus ROI Case Study: Cincinnati Zoo by IBM

April 2012 - (Free Research)

The Cincinnati Zoo is a shining example of how analytics and business intelligence (BI) can be used to derive valuable insight on your customers and turn it into smarter and better decisions. This case study shows how the zoo capitalized on a BI and analytics platform to increase revenue across all facets of its operation.

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10 Steps to a Single Customer View by Experian QAS

November 2011 - (Free Research)

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

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Best Practices for Creating and Maintaining a Clean Database by Experian QAS

November 2011 - (Free Research)

Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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