TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc. February 2008 - (Free Research) Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc. August 2008 - (Free Research) Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IBM Security Webcast - "The Danger Inside - The Top 5 Strategies for Addressing Insider Risk by IBM. August 2008 - (Free Research) This webcast describes the danger inside-the top 5 strategies for addressing insider risk" and find out who these insiders are, what motivates them and most importantly things you can do to prevent them. (WEBCAST) GO TO WEBCAST

Traffic Optimisation Profiling Service Video by Singapore Telecommunications Ltd April 2008 - (Free Research) SingTel TOPs is a reliably proven alternative to help customers manage their existing bandwidth. Besides offering visibility on which applications are in use, it also shows the customer who uses them and how much of the network’s resources they consume so that the customer will be able to isolate and solve performance issues. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Using Oracle Business Intelligence Suite EE Plus with Oracle E-Business Suite by Noetix Corp. May 2008 - (Free Research) Oracle Business Intelligence Suite Enterprise Edition (OBI EE) provides a Business Intelligence platform that includes many components enabling customers to address their BI requirements for operational, tactical, and strategic reporting. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Top 10 Log Management: A Guide to Evaluating and Selecting a Log Management Solution by ArcSight, Inc. June 2008 - (Free Research) Compiled directly from the experiences of ArcSight customers, this list of evaluation best practices should assist organizations in making the right choice for their log management needs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Top 10 Things You Should Know About PCI Compliance by Forrester Research (E-mail this company) Sponsored by: Qualys, Inc March 2007 - (Free Research) The PCI Data Security Standard was released to ensure consistent standards for protecting credit card data. However, noncompliance was high since the consequences weren’t clear. Recently, credit card companies threatened punitive consequences for noncompliance. As companies scramble to get compliant, here are the top 10 things they need to know. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Give Me Something I Can Use: Sales Workstyle Management (SWM) as the Conduit to Higher Acceptance, Regular Use, and Increased Sales among Salespeople. by Landslide Technologies, Inc. June 2008 - (Free Research) SWM represents just what it says - a focus on the workstyles of salespeople to support them and help them in closing more business. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online-GotoAssist May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Domain Basics: Premium Domains, Primary Registration and TLDs by BuyDomains.com June 2008 - (Free Research) This brief will explain the differences between a premium domain name and a primary registration Domain, and discuss TLDs - “Top Level Domains”. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Got Traffic? Strategies to Survive Peak Demand in a Web 2.0 World by Keynote Systems February 2008 - (Free Research) This Webcast highlights the growing impact of Web 2.0 technology on performance and the end user experience. Gain insight into the top ten errors made during performance testing. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc. February 2008 - (Free Research) Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The Technology Strategies for Integrated Business Planning Benchmark Report by SAP America, Inc. August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Why Organizations Need to Archive Email by GFI Software, Inc. March 2008 - (Free Research) Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software. June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Looking for Gold: Automating the Sales Prospecting Process by Business Objects August 2008 - (Free Research) Attend this webcast and learn how to identify top prospects quickly by combining your customer list with advanced analytics, and then integrate the data into your existing CRM system via prebuilt dashboards and reports. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Be on Top of your Network's Performance by Singapore Telecommunications Ltd April 2008 - (Free Research) This paper introduces the Traffic Optimization Profiling service (TOPs) from SingTel, a new and reliable alternative to managing your existing bandwidth. It shows you who and what is using your system resources and helps solve performance issues. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Manage All Your Master Data with One Integrated Solution by SAP America, Inc. June 2008 - (Free Research) The SAP NetWeaver® Master Data Management (SAP NetWeaver MDM) component enables you to consolidate, synchronize, distribute, centrally manage, and publish any type of master data object across your enterprise. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Global Manufacturing: MES and Beyond Benchmark Report by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) While the vast majority of global manufacturing companies rely on ERP and database management capabilities to accomplish enterprise tasks today, emerging technologies, such as next generation MES, manufacturing intelligence, and business analytics are playing an increasingly important role. Read this report for details. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

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