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Foglight - Application Management to Unify IT and the Business by Dell Software.
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BlueCross BlueShield of Tennessee Cuts Litigation Costs With Value-based Archiving by IBM

May 31, 2013 - (Free Research)
This featured case study outlines the portfolio of solutions BlueCross BlueShield of Tennessee, Inc. put in place to bring discovery operations back in-house – helping them save up to $1 million in third-party vendor fees. View now to learn more! 
(CASE STUDY) READ ABSTRACT |

University of Tennessee Knoxville Success Story by Citrix

March 18, 2014 - (Free Research)
This whitepaper explains how this university was able to support anywhere, anytime student computing while conserving IT resources by adopting a desktop virtualization delivery system. 
(WHITE PAPER) READ ABSTRACT |

Regional Medical Clinic Diagnoses I/O Latency and Administers FlashSoft™ Software For the Cure by SanDisk Corporation (E-mail this company)

October 17, 2013 - (Free Research)
In this brief case study, you will discover how a full-service medical, surgical, and audiological practice in Tennessee deployed server-side caching software to alleviate I/O latency bottlenecks in the medical records system. 
(CASE STUDY) READ ABSTRACT |

Customer Success Story Video: Rackspace by Brocade

February 12, 2014 - (Free Research)
This video shows how Rackspace leveraged Brocade Gen 5 Fibre channel to increase their SAN capacity and deliver consistent performance to customers despite increased demands. 
(VIDEO) READ ABSTRACT |

The Journey to Smarter Commerce: Your customer in context by IBM

April 30, 2013 - (Free Research)
Two of the biggest trends in commerce -- big data and more empowered customers -- are creating huge challenges for modern businesses. However, equally huge opportunities exist if you can successfully leverage big data to create a comprehensive, single view of the customer, resulting in optimum customer experiences. 
(WHITE PAPER) READ ABSTRACT |

Big data and analytics for a holistic customer journey by IBM

August 31, 2013 - (Free Research)
In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

A Mobile Customer Service Strategy: Research Report and Best Practices Guide by Aspect

December 31, 2013 - (Free Research)
Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. In this report, get the info you need to create and implement a successful mobile customer service strategy. 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Improve SalesPerformance, Optimize the Customer Experience: Sales Strategy Brief by Oracle Corporation UK Ltd

December 31, 2012 - (Free Research)
This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

The Inner Circle Guide To Multichannel Customer Contact by Oracle Corporation

April 01, 2014 - (Free Research)
This report looks at customers' and businesses' attitudes toward usage of multichannel interactions. Inside, learn how to and identify the issues and potential pitfalls that businesses face when trying to improve customer communications across channels. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 15, 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

Know What Customers Want Before They Do by Oracle Corporation

August 23, 2013 - (Free Research)
In this white paper, which features John Lucker, Principal of Deloitte Consulting, learn how to create customer loyalty using data and sophisticated analytics, which, in turn, generate highly customized offers that reflect each customer's preferences, purchase history, and purchasing context. 
(WHITE PAPER) READ ABSTRACT |

CRM Data Analytics Features by Indicee

March 27, 2014 - (Free Research)
This expert eGuide discusses how today's CRM data analytics capabilities go beyond the data points collected concerning the number of email messages sent to customers and the number of calls and quotes. 
(EGUIDE) READ ABSTRACT |

Seven Ways to Make the First Mile of Business Smarter by Kofax, Inc.

December 31, 2013 - (Free Research)
Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter. 
(WHITE PAPER) READ ABSTRACT |

Making the First Mile™ of Business Smarter by Kofax, Inc.

April 01, 2014 - (Free Research)
This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record. 
(EBOOK) READ ABSTRACT |

Forrester Report-Enterprises Shift To Smart Process Apps To Engage Customers by Kofax, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how, within the next five years, a new generation of "smart process apps" will augment – and, in some cases, replace – the heavy packaged apps designed from the inside out that drive customer interaction today. 
(WHITE PAPER) READ ABSTRACT |

Customer analytics pay off: Driving top-line growth by bringing science to the art of marketing by IBM

April 07, 2014 - (Free Research)
The following white paper explores what it takes to make and deploy an effective customer analytics strategy. Uncover the 4 stages of organizations capabilities required for customer analytics as well as the corresponding strategies for each quadrant. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Innovating in the Contact Center: Why Settle for Good When You Can Be Better? by Calabrio, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. 
(WHITE PAPER) READ ABSTRACT |

About T-Mobile USA by Jive Software

June 20, 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
(CASE STUDY) READ ABSTRACT |

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement by Kofax, Inc.

January 31, 2014 - (Free Research)
This paper explores the value of a mobile engagement platform that meets customers where they are with comprehensive, real-time mobile capabilities. 
(WHITE PAPER) READ ABSTRACT |

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