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Best Practices to Gain Visibility and Control of Your Demand Network by E2open May 21, 2009 - (Free Research) This Webcast examines new demand network management trends and technologies that will enable multi-enterprise companies to maximize the potential of their demand networks.  (WEBCAST) READ ABSTRACT |

Decision Matrix: Selecting an Enterprise Content Management Vendor (Competitor Focus) by EMC Corporation May 2008 - (Free Research) Due to demand from enterprises which want to invest in the most appropriate Content Management solution, Datamonitor has developed the ECM Decision Matrix and selection tool.  (WHITE PAPER) READ ABSTRACT |

Marketing in the Age of Digital Content:The Business Case for an Enterprise Marketing Platform by EMC Corporation September 2008 - (Free Research) In the age of digital content, marketing departments are increasingly tasked with creating digital experiences to promote their companies' brands.  (WHITE PAPER) READ ABSTRACT |

Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs by Alcatel-Lucent June 2009 - (Free Research) This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.  (WHITE PAPER) READ ABSTRACT |

Delivering Customer Value Faster with Big Data Analytics by FICO June 2013 - (Free Research) In this comprehensive resource, you'll learn how a decision management ecosystem allows you to harness the analytic insight from customer data to make better, real-time decisions throughout the customer lifecycle. Read on to discover the three essential steps to decision management and use cases for a cloud deployment of decision management.  (WHITE PAPER) READ ABSTRACT |

BAO in the Auto Industry by IBM June 2013 - (Free Research) The auto industry needs to harness data to tailor customer interactions and marketing campaigns, creating needed change.  (WHITE PAPER) READ ABSTRACT |

SaaS Providers: Rapid Customer Acquisition with the Right Database Driver by Progress DataDirect December 2011 - (Free Research) This resource outlines how leveraging the right database driver can enable you to make optimal use of available resources thereby increasing existing processing capacity and enhancing architectural elasticity. Find out how these benefits will help you easily onboard new customers and assimilate volume processing spikes during peak customer usage.  (WHITE PAPER) READ ABSTRACT |

ISVs Can Leverage Embedded Drivers to Eliminate End User Data Connectivity Woes by Progress DataDirect March 2013 - (Free Research) Continue on to this paper to discover how ISVs are able to accomplish certain goals by embedding drivers and data providers within their own offerings- giving them ability to respond more quickly to changing market and customer demands.  (WHITE PAPER) READ ABSTRACT |

Demo: IBM SPSS Customer Analytics Overview by IBM January 2012 - (Free Research) Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship.  (VIDEOCAST) READ ABSTRACT |

Visual Customer Service: Improve Customer Interactions with Video by Polycom, Inc. February 2013 - (Free Research) Explore how video conferencing can help not only reduce the time, cost, and carbon footprint associated with travel but also boost customer service and client satisfaction.  (WHITE PAPER) READ ABSTRACT |

Mobile Commerce: The Path to Customer Engagement by SAP America, Inc. June 2013 - (Free Research) In this resource, discover all you need to know about embracing mobility and leveraging mobile tools in order to embark on a successful path to customer engagement. Learn how to break down the barriers of traditional customer relationships so you can optimize the entire mobile commerce cycle, from customer awareness to transaction to follow-up.  (WHITE PAPER) READ ABSTRACT |

Vanson Bourne Report: Synchronize the Value Chain by IBM October 2012 - (Free Research) In order for an enterprise to reach its full potential, it must understand the importance of the business community, be able to collaborate with everyone involved, and most crucially, 'synchronize' the value chain. This helpful resource goes over the need for and the value of integration.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Improving Business Performance through Customer Intimacy by IBM November 2010 - (Free Research) Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.  (WHITE PAPER) READ ABSTRACT |

The One-to-One Future: Are We There Yet? by Infor CRM December 2008 - (Free Research) The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.  (WHITE PAPER) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. January 2007 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7 by MicroStrategy Incorporated June 2008 - (Free Research) The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.  (WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc. October 2011 - (Free Research) As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.  (WHITE PAPER)

An Introduction to the World Digital Asset Management Market by EMC Corporation January 2007 - (Free Research) DAM is defined as a value chain of software products that enable the archival and management of digitized content.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Management in the New Era of Mobility by IBM June 2013 - (Free Research) View this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies.  (WHITE PAPER) READ ABSTRACT |

HP Customer & Dealer Management System for Automotive - Solution Overview by Hewlett-Packard Limited September 2012 - (Free Research) Read this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.  (WHITE PAPER) READ ABSTRACT |

How to tap into the full potential of every email interaction by Infor June 2013 - (Free Research) If your organization relies on email marketing, you're always looking for ways to increase click-through and response rates. Unfortunately, it's not so easy when customers are inundated with spam emails and irrelevant messages. Check out this informative resource for four major FAQs on how to optimize your email marketing campaign.  (WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Master Data Management of Customer Data Solutions, Oct 2012 by IBM October 2012 - (Free Research) In this in-depth examination, Gartner present its Magic Quadrant for MDM of customer data offerings. Continue on to examine relevant technology providers on the basis of their completeness of vision relative to the market and their ability to execute on that vision.  (WHITE PAPER) READ ABSTRACT |

Transform Client-Centric Consulting with Video Collaboration by Polycom, Inc. February 2013 - (Free Research) Client-centric consulting services need a borderless communications strategy to facilitate collaboration regardless of time and location. This white paper details how video collaboration can provide you with exactly this. View now to learn more!  (WHITE PAPER) READ ABSTRACT |

Big Data in the Contact Center by Avaya May 2013 - (Free Research) Collecting contact center data is just the first step to serving your customers more effectively. Understanding qualitative data using the newest analytics technologies is also essential - learn how to turn your data into actionable intelligence in this helpful resource.  (WHITE PAPER) READ ABSTRACT |

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