Customer Software White Papers, Customer Software Software, Customer Software Research, Hardware and Services

Oracle Database 11g on Windows: Development and Deployment by Oracle Corporation

March 2008 - (Free Research)

This white paper focuses specifically on .NET development with the Oracle database and Oracle database server integration with Windows.

(WHITE PAPER)

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ISVs Can Leverage Embedded Drivers to Eliminate End User Data Connectivity Woes by Progress DataDirect

March 2013 - (Free Research)

Continue on to this paper to discover how ISVs are able to accomplish certain goals by embedding drivers and data providers within their own offerings- giving them ability to respond more quickly to changing market and customer demands.

(WHITE PAPER)

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SaaS Providers: Rapid Customer Acquisition with the Right Database Driver by Progress DataDirect

December 2011 - (Free Research)

This resource outlines how leveraging the right database driver can enable you to make optimal use of available resources thereby increasing existing processing capacity and enhancing architectural elasticity. Find out how these benefits will help you easily onboard new customers and assimilate volume processing spikes during peak customer usage.

(WHITE PAPER)

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Embed Drivers to Improve Software Usability, Reduce Development Costs by Progress DataDirect

December 2012 - (Free Research)

Independent software vendors (ISVs) are responsible for seamlessly connecting application logic to a variety of enterprise databases. Read this white paper to learn how ISVs can embed drivers and data providers with their own offerings for a more successful, customer-friendly data connectivity strategy.

(WHITE PAPER)

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Siemens EMEA support organization enhances quality and productivity with Aspect by Aspect

March 2013 - (Free Research)

Siemens PLM software struggled with disparate contact centers across multiple countries. Check out this brief case study to explore how Siemens leveraged a customer contact application to unite all incoming and outgoing customer interaction, as well as support unified communications and collaboration amongst its entire workforce.

(CASE STUDY)

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eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor

March 2009 - (Free Research)

In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.

(EBOOK)

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Cost-Saving Tips for Contact Centers by Five9

May 2013 - (Free Research)

For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.

(EGUIDE)

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ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.

(SOFTWARE PRODUCT)

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature by Parature, Inc.

February 2008 - (Free Research)

BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.

(CASE STUDY)

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Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)

Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.

(WHITE PAPER)

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Smarter quality management: The fast track to competitive advantage by IBM

November 2011 - (Free Research)

A practical approach to quality management (QM) that helps reduce time to market without sacrificing quality in the outcome.

(WHITE PAPER)

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The Great Software Mind Meld: How “The Cloud” Is Helping Vendors Peer Inside the Heads of Prospective Buyers by Runaware

June 2011 - (Free Research)

The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback.

(WHITE PAPER)

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Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation

February 2008 - (Free Research)

The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

(WEBCAST)

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Getting Started with Microsoft Dynamics CRM Online by Microsoft

December 2009 - (Free Research)

In this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation.

(VIDEO)

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Introduction to Microsoft Dynamics CRM Online by Microsoft

September 2009 - (Free Research)

This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

(WEBCAST)

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ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.

(ASP & SOFTWARE PRODUCT)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

(SOFTWARE PRODUCT)

Strategic Value With Trade Promotion Management: A Closed-Loop Process for Quick Wins and Profitable Growth by SAP America, Inc.

September 2010 - (Free Research)

This paper presents the situation of N-Hair, a fictional high-end hair-care products company that is now expanding into channels in broader consumer markets. Read this paper to learn how the firm has positioned itself well for long-term success as it preserved its brand image with SAP software.

(WHITE PAPER)

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Windows Azure Platform Security Essentials for Technical Decision Makers by Microsoft

December 2010 - (Free Research)

In this video, Graham Calladine, Security Architect with Microsoft Services, answers the most common security concerns CxOs and other technical decision-makers have regarding the security of their data in Windows Azure cloud platform.

(WEBCAST)

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Grow Your Business with Microsoft Dynamics CRM by Microsoft

September 2009 - (Free Research)

View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.

(WEBCAST)

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JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat

November 2011 - (Free Research)

This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.

(WHITE PAPER)

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OLM Systems improves customer satisfaction by IBM

May 2013 - (Free Research)

IT application provider, OLM Systems, adopted an agile methodology to help enhance product quality and customer satisfaction, but needed a way to automate its software testing processes to keep up with the regular two-week release schedule. Read this white paper to learn more about the solution that helped OLM with development.

(WHITE PAPER)

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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)

This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

(CASE STUDY)

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Infor Epiphany Social Commerce Solutions by Infor

December 2012 - (Free Research)

This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships. Learn how this technology can help you achieve five main components of a successful CRM initiative.

(WHITE PAPER)

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8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)

In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.

(WHITE PAPER)

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