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Salesforce.com's Service Cloud for Dummies by Salesforce.com
April 06, 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Oracle Customer Experience Revolution: Customer Case Studies by Oracle Corporation UK Ltd
December 19, 2012 - (Free Research)
What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.
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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company
September 30, 2009 - (Free Research)
Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.
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Public complaints case study by SAS Institute Inc.
March 21, 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.
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Case Study: Delta Global Services by Intermec
February 13, 2013 - (Free Research)
Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.
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Case Study-VMware Consona Knowledge Management by Consona Corporation
June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
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Client Case Study: Bouyges Telecom by IBM
July 28, 2011 - (Free Research)
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.
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DaimlerChrysler: A Case Study in Enterprise Data Quality by Pitney Bowes Group 1 Software
May 2008 - (Free Research)
Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry.
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Case Study: London Life Insurance by Pitney Bowes Business Insight
July 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.
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Ovum Case Study: Business Rules for Mainframe Computing by IBM
April 2013 - (Free Research)
This exclusive case study examines how one of the biggest global banking groups is able to utilize a multi-architecture system capable of managing multiple workloads as a single entity to support their mainframe-based applications and deliver the highest-quality services to their customers.
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VMworld Europe Case Study: Colt Technology by ComputerWeekly.com
November 2012 - (Free Research)
Managed service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils.
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Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation
June 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.
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Case Study: TORO National Support Network by NEC Corporation
August 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility.
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VMworld Europe Case Study: Bull SAS by ComputerWeekly.com
November 2012 - (Free Research)
Bull SAS collaborated with suppliers to build a private cloud platform capable of keeping sensitive data secure.
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Channel Success Stories: Managed Services Case Study: B Resource by Dell PartnerDirect and Intel
December 2008 - (Free Research)
This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results.
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Case Study: Cincinnati Zoo and Botanical Garden by IBM
March 2012 - (Free Research)
This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies.
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Customers, Not Cars, Now Drive Auto Importer’s Strategy by SAP America, Inc.
July 2011 - (Free Research)
This case study spotlights Colmobil Corp., one of Israel's leading importer and distributor of cars, trucks and buses, and their experience reorganizing their business around customers instead of vehicles. Inside, discover the tools they used to help them with this transformation, as well as the impressive results.
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NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc.
July 2009 - (Free Research)
In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.
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WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp.
September 2010 - (Free Research)
THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it.
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Client Case Study: London Borough of Brent by IBM
July 2011 - (Free Research)
This paper discusses how Brent used IBM to supply the customer data integration and master data management (MDM) to consolidate back-end systems to reduce administration costs, improve customer service and minimise benefit fraud.
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Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division
April 2011 - (Free Research)
This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
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