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Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 01, 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
(WHITE PAPER) READ ABSTRACT |

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity by CSSI

December 2008 - (Free Research)
Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. 
(WHITE PAPER) READ ABSTRACT |

Mobile Workforce Productivity: Securing Mobile Connectivity with Two-Factor Authentication by SafeNet, Inc.

November 2009 - (Free Research)
Organizations must now implement a secure user authentication system, which includes two-factor authentication, as a means to secure these remote connections to sensitive network resources and applications. 
(WHITE PAPER) READ ABSTRACT |

The CIO's Guide to Data Protection Services and Strategies by Red Hat

October 2009 - (Free Research)
This E-Guide for enterprise CIOs contains case studies on network access control (NAC), information on securing data for government compliance, data protection strategies, tools, technologies and more. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Capital Bank Makes Protecting Customer Data Virtually Simple by Xiotech Corporation

November 2009 - (Free Research)
For years Capital Bank backed up its data to tape and hand-delivered this information to a secondary, off-site location. While this strategy worked for a time, the bank wanted to move to a more automated process in preparation for growth and acquisitions. It found all that with Xiotech. 
(CASE STUDY) READ ABSTRACT |

Securing Laptops with Full Disk Encryption by PGP Corporation

February 2008 - (Free Research)
Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation's highly effective approach. 
(ANALYST REPORT) READ ABSTRACT |

Case Study: Aligning Network Security with Business Goals by CDW Corporation

March 2009 - (Free Research)
Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy. 
(CASE STUDY) READ ABSTRACT |

Better Reporting, Better Results: Successful Strategies from the Field by SPSS Inc. Worldwide Headquarters

March 2009 - (Free Research)
Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. 
(WEBCAST) READ ABSTRACT |

Developing a Unique Unified Communications Strategy by Hewlett-Packard Company

September 2009 - (Free Research)
This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI. 
(EGUIDE) READ ABSTRACT |

Deploying a BackUP system that won't break IT's Back. by SonicWALL

November 2009 - (Free Research)
SonicWALL's award-winning solutions for the enterprise, distributed enterprise and SMB include network security, secure remote access, content security, backup and recovery, and policy and management technology. 
(WEBCAST) READ ABSTRACT |

Five Truths About Enterprise Data Protection by PGP Corporation

December 2008 - (Free Research)
How can your business secure data that is always on the move? Read this paper to learn valuable information for securing your data with an enterprise-wide data encryption strategy. 
(WHITE PAPER) READ ABSTRACT |

Staying Ahead of the Threat Curve: Top Trends and Security Strategies for 2010 by netForensics

September 2009 - (Free Research)
As security threats grow in sophistication, securing critical data is becoming more challenging. Your exposure is increased and attacks are difficult to spot. In this webcast, White House Cybersecurity Advisor Howard Schmidt discusses what lies ahead in 2010 and makes key recommendations for an optimal defense strategy. 
(WEBCAST) READ ABSTRACT |

Whitepaper: Roadmap to Effective eGovernment by EMC Corporation

November 2009 - (Free Research)
This detailed handbook covers four stages – from paper-based dependency to the achievement of connected government. A best-practices roadmap will offer you the ideal strategy for your current information infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM

October 2009 - (Free Research)
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. 
(WHITE PAPER) READ ABSTRACT |

Confidence in Commerce: Enabling e-banking and online services with two-factor authentication by SafeNet, Inc.

September 2009 - (Free Research)
Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices. 
(WHITE PAPER) READ ABSTRACT |

Reshaping Your Endpoint Security Strategy by Shavlik Technologies

July 2009 - (Free Research)
The business of managing and securing endpoints is in serious need of an overhaul. You can no longer count on antivirus and antispyware programs that were written for Windows 95 to defend against modern threats. Read this white paper to learn about solutions that take a new look at modern technology, modern threats, and modern business reality. 
(WHITE PAPER) READ ABSTRACT |

Addressing the challenges of implementing a customer-centric strategy by Infor CRM

December 2008 - (Free Research)
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. 
(WHITE PAPER) READ ABSTRACT |

Winning Strategies for the Evolving Legal Marketplace by BlackBerry

October 2009 - (Free Research)
Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace. 
(WHITE PAPER) READ ABSTRACT |

ERP in SMB: Exploring Growth Strategies by SAP

November 2007 - (Free Research)
This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation. 
(WHITE PAPER) READ ABSTRACT |

Windows Phones and Unified Communications: How Windows Phones Combine, Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment by Microsoft

November 2009 - (Free Research)
This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment. 
(WHITE PAPER) READ ABSTRACT |

What Every Managed Service Provider Should Know About Cloud Storage by Iron Mountain Digital

November 2009 - (Free Research)
Cloud storage presents Managed Service Providers an exciting opportunity to help customers accommodate data growth, but can raise doubts about security, privacy, and compliance. As THINKStrategies notes, choosing the right cloud storage partner is essential to maintaining customers’ trust. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Secure Cloud Archiving for Application Data by Iron Mountain Digital

October 2009 - (Free Research)
Iron Mountain’s Archive Services Platform API provides developers with the ideal remedy to take control of their data archiving challenges. A Web services interface allows developers to easily integrate their data-intensive applications, using almost any programming language, with Iron Mountain’s ultra-secure, highly scalable archive. 
(DATA SHEET) READ ABSTRACT |

Designing a Strategy for End-to-End Web Protection by IBM

July 2009 - (Free Research)
This IBM white paper outlines the risks surrounding Web applications and reviews four layers of security needed in a strategy for end-to end Web protection. 
(WHITE PAPER) READ ABSTRACT |

Focusing on High-Tech Manufacturers by Infor CRM

October 2009 - (Free Research)
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. 
(WHITE PAPER) READ ABSTRACT |

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come by Infor CRM

October 2009 - (Free Research)
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. 
(WHITE PAPER) READ ABSTRACT |

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