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Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps

January 19, 2011 - (Free Research)
Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps

June 11, 2010 - (Free Research)
Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Nimble employers turn to agile project management by ComputerWeekly.com

November 25, 2010 - (Free Research)
In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)
Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 
(IT BRIEFING) READ ABSTRACT |

CW+: Quocrica report: Managed hosting in Europe by ComputerWeekly.com

September 16, 2010 - (Free Research)
The term “managed hosting” describes the provision of a ready to use IT stack including hardware and infrastructure software for thedeployment of applications. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Three simple steps to building a digital framework by ComputerWeekly.com

December 10, 2013 - (Free Research)
Mark Thompson, Digital and IT Director for TUI Travel Specialist & Activity, discusses IT transformation in this PowerPoint presentation. 
(PRESENTATION) READ ABSTRACT |

E-Guide: Dell's Data Storage Portfolio Changes & Why Customers Are Excited by Dell, Inc. and Intel®

March 27, 2012 - (Free Research)
At Dell Storage Forum 2011, SearchStorage.com spoke with Dell storage vice president Darren Thomas. Check out this expert E-Guide to learn Dell Storage VP Darren Thomas’s take on scale-out NAS, data reduction, 3PAR and EMC. Also learn why Dell’s data storage plans are piquing customer interest. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Managing Windows with IT Search by Splunk

April 01, 2009 - (Free Research)
Read this presentation transcript of the “Managing Windows with IT Search” podcast with Windows Specialist and Director of Product Management at Splunk, Johnathon Cervelli, to learn how IT Search can help you dramatically simplify Windows Systems Management. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 06, 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now. 
(EZINE)

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com

October 22, 2010 - (Free Research)
The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 
(WHITE PAPER) READ ABSTRACT |

The MATH, MYTH, & MAGIC: An Introduction to Identity Data Search-and-Match by Informatica

December 2008 - (Free Research)
This book is of value to both the person who is tackling a "name search" and "name matching" problem for the first time, as well as to the experienced specialist in "identification and search" systems. 
(BOOK) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Tablets: Accelerate Performance and Increase Mobility by Dell, Inc.

October 2013 - (Free Research)
The mobile device revolution in business shows no sign of slowing down. This interesting webcast looks at how the savvy business is taking a pro-active stance by increasing and encouraging the use of tablets as companion to the traditional desktop, one that has the power to handle complex Exchange type applications. 
(WEBCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Integration: The Critical Path to Cloud Computing by IBM

May 2010 - (Free Research)
Learn how to maximize the value of your cloud-based applications through rapid integration — without burdening specialist resources or resorting to custom programming – all while cutting costs by up to 80%. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

CW Europe – March 2014 Edition by ComputerWeekly.com

March 2014 - (Free Research)
CW Europe attended Cisco Live Europe 2014 recently, where 7,000 customers and partners gathered in Milan to hear the networking giants infrastructure updates. Find out the biggest themes and what exactly keeps Europe's cities connected. 
(EZINE) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Mobile apps reach the busy customer by SearchCRM

March 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

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