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Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
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A Business Intelligence (BI) Agenda for Midsize Organizations: Six Strategies for Success White Paper by IBM Cognos

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BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management. 
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Maximizing the Power of Your Desktop Database: Top business advantages of moving your data online by Intuit QuickBase

February 2009 - (Free Research)
Many organizations that rely on desktop solutions to house data are frustrated with their lack of flexibility and scalability. This paper shows how online databases are an alternative to desktop products, combining speed and ease of use with the collaborative functions required to power organizations' unique business processes and performance. 
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How Time Warner Cable Increased Sales Using Location Intelligence by Pitney Bowes Group 1 Software

April 2008 - (Free Research)
Pitney Bowes MapInfo┬« location intelligence solutions enable Time Warner Cable to more quickly and accurately identify new customers and increase sales. 
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The Risks of Using Spreadsheets for Statistical Analysis by SPSS Inc. Worldwide Headquarters

March 2009 - (Free Research)
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Executive Paper: Oracle Crystal Ball by Oracle Corporation

September 2009 - (Free Research)
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International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research)
The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. 
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Business Intelligence on a Budget: Is Software as a Service Business Intelligence right for your organization? by Indicee

April 2010 - (Free Research)
With no upfront cost and minimal effort required for set up, SaaS BI solutions are ideal for small to mid-sized businesses, for addressing specific business needs or when few IT resources are available. SaaS BI solutions quickly provide access to critical reporting and analysis without the time needed for a full-blown on-premise BI implementation. 
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MapInfo Professional v10.5 by Pitney Bowes Business Insight

October 2010 - (Free Research)
Helps organizations visualize data on a map so they can easily determine relationships between data and geography. 
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Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company)

August 2006 - (Free Research)
Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error. 
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Analytics: The Art and Science of Better by SAS

April 2010 - (Free Research)
Successful organizations are using automated analytical tools to take a more scientific approach to decision making through observation, experimentation and measurement to improve their business processes. Read on to learn how with the right tools and information your organization can immensely increase the ease and success of decision making. 
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Best Practices for Customer Service by Oracle Corporation

August 2013 - (Free Research)
Access this guidebook which explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answers at the right time, driving increased customer service productivity and increased customer satisfaction. 
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Debunking the Top Eight Myths Surrounding Small-Business Warehouse Management Systems (WMS) by HighJump Software

May 2008 - (Free Research)
Learn why companies of all sizes are turning to best-of-breed warehouse management systems (WMS) in an effort to reduce costs and boost productivity in the face of increased globalization, regulation and competition. 
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Discover, deliver and set the right customer experience expectations by Genesys

February 2013 - (Free Research)
This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation. 
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BI and CPM for Small and Mid-sized Enterprises: The Cloud Fits by Host Analytics, Inc

July 2010 - (Free Research)
This paper focuses on business intelligence and corporate performance management in the cloud and how it is beneficial to small and mid-sized businesses. 
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Recruit and Build the Right Team for your Service Desk by Citrix Online UK

May 2011 - (Free Research)
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Performance Management: How to Implement a Planning Tool and Get It Right the First Time by IBM

August 2013 - (Free Research)
In this white paper, learn about how a quarterly rolling planning process, along with a planning tool, can yield better business forecasting results. 
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Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc.

October 2008 - (Free Research)
This document explains the three steps you can take to help ensure a positive Web experience for your customers. 
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5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase

July 2005 - (Free Research)
In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform. 
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Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase

August 2005 - (Free Research)
In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. 
(WEBCAST) READ ABSTRACT |

Managing the Chargeback Life Cycle by SAP America, Inc.

September 2008 - (Free Research)
The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment. 
(ARTICLE) READ ABSTRACT |

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