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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software

April 2008 - (Free Research)
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... 
(CASE STUDY) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation

August 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility. 
(CASE STUDY) READ ABSTRACT |

Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies.

November 2008 - (Free Research)
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. 
(WHITE PAPER) READ ABSTRACT |

Keep Your Hard Drive by Dell, Inc.

January 2009 - (Free Research)
The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives. 
(DATA SHEET) READ ABSTRACT |

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature by Parature, Inc.

February 2008 - (Free Research)
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency. 
(CASE STUDY) READ ABSTRACT |

Taking the fear out of bringing Government Systems online by IBM

July 2012 - (Free Research)
People are quickly navigating to a more mobile environment and many individuals are urging government agencies to develop online services. In the past, certain aspects of online sharing have caused government agencies to hesitate, but this white paper helps outline some of the benefits of online systems. 
(WHITE PAPER) READ ABSTRACT |

National Fibre Strategies by ComputerWeekly.com

June 2013 - (Free Research)
Arthur D Little assess five strategic models for deploying national fibre optic telecommunications networks that have been implemented by countries around the globe. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine

December 2010 - (Free Research)
This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations. 
(EZINE)

Portugal Telecom Optimizes Its Data Center to Serve Expanding National Telco Market with Parallels by Parallels, Inc.

April 2010 - (Free Research)
Read this case study to learn the benefits of choosing Parallels Sitebuilder solution for Portugal Telecom's internet services future as well as the automation benefits of increased revenue, a decrease in operation costs, and a decreased time-to-market for customized service plans. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

Attachmate Customer Story: National Bank of Abu Dhabi Secures Data in Transit by Attachmate Corporation

March 2012 - (Free Research)
This case study explores how the National Bank of Abu Dhabi ensures their data in transit remains safe and meets all security and compliance regulations with the help of a managed file transfer (MFT) solution. View now to learn more! 
(CASE STUDY) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com

April 2012 - (Free Research)
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 
(JOURNAL ARTICLE) READ ABSTRACT |

Computer Weekly 27 September 2011: Download the latest issue of the UK's leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at Windows 8 - identifying what new features will be key to business users; and examine the remains of the National Programme for IT and what this means for the future of the NHS. Download the latest issue now. 
(EZINE)

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

The Platinum Rule of Service by Mindshare Technologies

March 2008 - (Free Research)
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us. 
(WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

Level the Customer Service Playing Field with the Cloud by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Smarter customer service with IBM business analytics by IBM

August 2013 - (Free Research)
View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 
(WEBCAST) READ ABSTRACT |

How Satisfied Are Your Customers? by IBM

November 2013 - (Free Research)
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

IBM Watson Engagement Advisor by IBM

November 2013 - (Free Research)
The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. 
(WHITE PAPER) READ ABSTRACT |

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