Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Foglight - Application Management to Unify IT and the Business by Quest Software, now a part of Dell. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, now a part of Dell.
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...  (PODCAST) READ ABSTRACT |

Why Your Current Service Desk is Failing Your Business, and What to Do About It by CA Technologies. September 2012 - (Free Research) Outdated service management platforms are a problem for many businesses, as they result in an excess of costs and complexity.  In today's business environment, a service desk update may be in order, and this resource outlines the requirements for a successful platform, along with questions to ask before making a purchase decision.  (WHITE PAPER) READ ABSTRACT |

Linux Related Technical Support Study by SUSE August 2010 - (Free Research) When it comes to technical support services, not all Linux offerings are created equal. This white paper evaluates three leading Linux vendors on several critical support capabilities, including ease of access to services, knowledge and expertise, and speed and effectiveness of resolution.  (WHITE PAPER) READ ABSTRACT |

The Perfect Combo: ITIL, I.T. Service Management, and Social Media by BMC Software, Inc. August 2012 - (Free Research) Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

PGI halves the time-to-market for new products with cloud infrastructure solutions from CA Technologies by CA Technologies. December 2011 - (Free Research) Keeping up to date with the latest technology is crucial to maintain a competitive edge but with lengthly IT provisioning processes can delay the time-to-market for customer products.  Read this white paper to learn how one company created a cloud-based approach that facilitated business growth by cutting costs and increasing services quality.  (WHITE PAPER) READ ABSTRACT |

Social Media Moves into Mainstream IT Service Management by CA Technologies. August 2011 - (Free Research) This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.  (WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft August 2010 - (Free Research) In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.  (CASE STUDY) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist July 2011 - (Free Research) This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

Online Firm Improves Performance, Customer Service with Mission-critical Storage Solution by EMC Corporation August 2008 - (Free Research) In this case study AdCenter implemented a new data storage solution based on EMC Symmetrix DMX enterprise storage array technology and Microsoft SQL Server 2005 database software. Discover how this has contributed to better customer response times.  (CASE STUDY) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM January 2010 - (Free Research) This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.  (WHITE PAPER) READ ABSTRACT |

Hosted ITSM Toolset Provides Key Monitoring and Management Benefits by CA Technologies. June 2012 - (Free Research) <p>To keep up in an increasingly global business climate, companies must have effective incident and change management processes in place. This case study recommends a hosted ITSM toolset that can help you maintain better control over your IT infrastructure, no matter where it is physically located.</p>  (CASE STUDY) READ ABSTRACT |

The Many Benefits of Lean IT by Cisco Systems, Inc. September 2010 - (Free Research) Can a leaner approach to IT deliver greater value at lower cost? Flextronics' CIO David Smoley reveals how a lean approach to IT, similar to successful methods used in manufacturing, delivers greater value to organizations and their customers.  (VIDEO)

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies. December 2011 - (Free Research) The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.  (WEBCAST) READ ABSTRACT |

Utilizing Next Generation MSP Automation to Gain a Competitive Advantage in the Marketplace by N-able Technologies December 2012 - (Free Research) This independent analysis paper describes how N-able's automation platform can help you scale your operations to meet customer demands in a profitable manner.  (WHITE PAPER) READ ABSTRACT |

Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee by CA Technologies. October 2010 - (Free Research) Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance.  (CASE STUDY) READ ABSTRACT |

Maximising automation and the industrialisation of IT by ComputerWeekly.com December 2012 - (Free Research) This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.  (ANALYST REPORT) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies April 2011 - (Free Research) This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.  (EGUIDE) READ ABSTRACT |

eGuide: Mistakes to avoid when providing virtualization services and support by IBM October 2011 - (Free Research) This expert e-guide, brought to you by SearchSystemsChannel.com, reveals the four most common virtualization stumbling blocks that resellers encounter and offers advice for avoiding and overcoming them.  (EGUIDE) READ ABSTRACT |

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies. December 2011 - (Free Research) Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.  (WHITE PAPER) READ ABSTRACT |

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Reducing the Cost of Electronic Gaming Machine Support with Intel® vPro™ Technology by Wipro Technologies February 2009 - (Free Research) This paper illustrates the expected cost savings of deploying this technology to support electronic gaming operations.  (ARTICLE) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.  (WHITE PAPER) READ ABSTRACT |

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