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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs. 
(SOFTWARE PRODUCT)

Mobile apps reach the busy customer by SearchCRM

March 19, 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

4 Key Steps to Automate IT Security Compliance: A Unified Approach for IT, Audit and Operation Teams by Qualys, Inc.

March 06, 2009 - (Free Research)
This paper discusses the challenges faced by organizations of all sizes - across all industries - and presents a security as a service (SaaS) approach to simplify and automate the convergence of security and compliance to define policies, ongoing assessments, mitigate risks and eliminate threats, and monitor compliance. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Workday Security: A Compliance Perspective by Workday

October 2008 - (Free Research)
Workday understands that compliance is a critical business requirement for their customers and they have designed Workday Enterprise Business Services™ with strict compliance demands in mind. 
(WHITE PAPER) READ ABSTRACT |

Enabling Compliance with the PCI Data Security Standards by Vormetric

January 2007 - (Free Research)
Data Encryption Expert fills the gaps in your data protection efforts as an affordable and easy to implement solution to difficult compliance requirements like encryption, access control, host protection and auditing. 
(WHITE PAPER) READ ABSTRACT |

Rethinking WCM to Engage and Retain Customers by SearchSoftwareQuality.com

May 2013 - (Free Research)
View this white paper to learn more about how businesses are altering their web content management (WCM) strategy. Companies are working to manage the customer experience with a more interactive approach. The connection between WCM and customer experience management (CEM) makes it easy for customers to find what they need. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Optim Data Growth Solution for Oracle E-Business Suite by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information. 
(SOFTWARE PRODUCT)

LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc.

July 2011 - (Free Research)
Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer. 
(WHITE PAPER) READ ABSTRACT |

Beyond the Security Breach: Protecting Sensitive Data Using Encryption & Key Management by Linoma Software

February 2009 - (Free Research)
This paper identifies how organizations need to deploy new solutions to protect their information assets from theft and misuse, it also explores the landscape of legal liabilities and identifies the technical hurdle facing both management and IT. 
(WHITE PAPER) READ ABSTRACT |

7 Key Reasons to Implement an Identity Aware Network by Applied Identity

March 2008 - (Free Research)
This paper provides you with insight into the seven key reasons why internal networks are migrating towards an identity and role based infrastructure to provide a more effective and cost efficient method for securing critical business assets. 
(WHITE PAPER) READ ABSTRACT |

Decision Management Smarter Insurance Processes by IBM

July 2011 - (Free Research)
With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes. 
(CASE STUDY) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software

July 2008 - (Free Research)
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. 
(CASE STUDY) READ ABSTRACT |

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 2010 - (Free Research)
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. 
(WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Automated Sales Order Processing with SAP Solutions by Esker Inc.

February 2008 - (Free Research)
Don't miss this opportunity to see how document process automation for customer orders can help your company improve key performance indicators. 
(WEBCAST) READ ABSTRACT |

Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Business Value Analysis Study: Citizens Business Bank by Symantec Corporation

March 2009 - (Free Research)
As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found. 
(WHITE PAPER) READ ABSTRACT |

When It's Time for an Audit, Will You Be Ready? by Iron Mountain

March 2012 - (Free Research)
Check out this white paper for best practices on how to best prep yourself for the audit process - learn how to create a backup and recovery plan that includes the right audit and accountability features, discover four keys to help you on the path to compliance and more. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
(WHITE PAPER) READ ABSTRACT |

Configuration Audit and Control: 10 Critical Factors to Change and Configuration Management Success by Tripwire, Inc.

October 2008 - (Free Research)
As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization. 
(WHITE PAPER) READ ABSTRACT |

What's Good for Security Is Good for Operations: Why Configuration Assessment Followed by Change Auditing Is Key to Operational Stability by Tripwire, Inc.

July 2008 - (Free Research)
Discover why configuration assessment followed by change auditing is key for operational stability, and that gaining visibility into all change to IT systems is the first step toward employing best practices across the organization. 
(WHITE PAPER) READ ABSTRACT |

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