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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..
WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more...
>> Discover more offerings from Information Builders Inc..

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company

November 2008 - (Free Research)
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft

August 2009 - (Free Research)
To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. 
(WHITE PAPER) READ ABSTRACT |

Data Profiling: Underpinning Data Quality Management by Pitney Bowes Group 1 Software

May 2008 - (Free Research)
Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis. 
(WHITE PAPER) READ ABSTRACT |

IBM Social Analytics: The science behind social media marketing by IBM

December 2011 - (Free Research)
Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics GP & CRM CASE STUDY: King Plastic: Plastics Manufacturer Protects IT Investments, Boosts Efficiency with E-Learning by Microsoft Dynamics

January 2009 - (Free Research)
King Plastic uses Microsoft Dynamics CRM alongside Microsoft Dynamics GP to track sales leads and manage profiles for its growing list of customers. 
(CASE STUDY)

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.

January 2006 - (Free Research)
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation. 
(WHITE PAPER) READ ABSTRACT |

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry

June 2008 - (Free Research)
The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. 
(WHITE PAPER) READ ABSTRACT |

True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company

May 2011 - (Free Research)
As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included. 
(WHITE PAPER) READ ABSTRACT |

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation

October 2009 - (Free Research)
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. 
(WHITE PAPER) READ ABSTRACT |

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services by IBM

April 2012 - (Free Research)
This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: How to Determine if VDI is Right for your Company and Ways to Overcome Common Annoyances by SearchDataCenter.com

May 2011 - (Free Research)
Even though the thought of virtual desktops has caught everyone's attention, the actual number of installations remains small. This expert e-guide from SearchVirtualDesktop.com explains how organizations can determine whether this technology is right for them by calculating the return on investment from VDI. 
(EGUIDE) READ ABSTRACT |

Computer Weekly 18 October 2011: Download the latest issue of the UK's leading technology publication, where we analyse the latest news in IT and what it means for IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we talk to the CIO of the London 2012 Olympics about progress on the UK's highest-profile IT implementation. We ask customers about Oracle’s long-awaited Fusion Applications; review the latest version of Windows Server; and find out how the Blackberry outage affected corporate customers. Download the new issue now. 
(EZINE) READ ABSTRACT |

Memory Analysis Best Practices Within Eclipse by Dell Software

June 2008 - (Free Research)
This paper provides a strategy for identifying memory leaks in Java applications from the comfort of the Eclipse Java IDE. You will learn how the Java garbage collector works, the nature of memory leaks, and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

CW Special report on Capita by ComputerWeekly.com

April 2012 - (Free Research)
Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 
(IT BRIEFING) READ ABSTRACT |

Solution Profile: PCI Compliance by Third Brigade

January 2008 - (Free Research)
This comprehensive white paper shows you how to proactively protect customer account data and successfully achieve PCI compliance. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Driving Collaboration Efficiency - H.264 High Profile by Polycom, Inc.

September 2010 - (Free Research)
Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries.  Read this transcript to learn how Less Delivers Much More! 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Driving Collaboration Efficiency - H.264 High Profile by Polycom, Inc.

September 2010 - (Free Research)
Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries.  View this webcast to learn how Less Delivers Much More! 
(WEBCAST) READ ABSTRACT |

Understanding and Managing Supply Chain Risk by SAP America, Inc.

January 2006 - (Free Research)
Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management. 
(WHITE PAPER) READ ABSTRACT |

Data Profiling: The Foundation for Data Management by DataFlux Corporation

March 2008 - (Free Research)
Data profiling is the beginning of an effective data management strategy. Although profiling techniques provide an essential first step, there is much more to a complete data management strategy. 
(ANALYST REPORT) READ ABSTRACT |

Noetix: Getting Analytics to Business Users in an Oracle Applications Environment by Noetix Corporation

June 2008 - (Free Research)
This IDC Vendor Profile highlights the solution offerings and market strategy of Noetix, a business intelligence software vendor. 
(WHITE PAPER) READ ABSTRACT |

Data Quality by the Numbers: Best Practices for Managing Business Data by DataFlux Corporation

March 2008 - (Free Research)
Find out how data quality technologies can be customized to support a broad variety of business data and provide the same capabilities -- data profiling, data quality, data integration, data enrichment and data monitoring -- that govern customer data. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

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