Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Virtual + Physical = Hybrid Events:  Best Practices for Creating Compelling, Innovative Hybrid Events by INXPO November 16, 2010 - (Free Research) This whitepaper explores the growing role of virtual technologies in physical events (hybrid events) in marketing and communication, as well as identifies five best practices for maximizing their success in achieving organizational goals. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013 by IBM May 21, 2013 - (Free Research) Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.  (EVENT) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

From Transaction to Action -- How Business Events Processing is Helping Banks to Improve Business Transactions by IBM March 2011 - (Free Research) Numerous technological advances, including ATMs, credit cards and online banking, have significantly altered the ways in which the banking industry conducts its business. Read this white paper to learn how business event processing (BEP) can help create tailored systems to enhance customer service.  (WHITE PAPER) READ ABSTRACT |

Dell ProSupport Laptop Tracking and Recovery by Dell, Inc. January 2009 - (Free Research) The Dell ProSupport Laptop Tracking and Recovery Service helps protect your data by enabling you to track your mobile systems in the event a system is lost or stolen.  (DATA SHEET) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.  (CASE STUDY) READ ABSTRACT |

eGuide: Mistakes to avoid when providing virtualization services and support by IBM October 2011 - (Free Research) This expert e-guide, brought to you by SearchSystemsChannel.com, reveals the four most common virtualization stumbling blocks that resellers encounter and offers advice for avoiding and overcoming them.  (EGUIDE) READ ABSTRACT |

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.  (WHITE PAPER) READ ABSTRACT |

Extended Battery Service by Dell, Inc. January 2009 - (Free Research) Extended Battery Service gives you the flexibility to extend the terms of your laptop battery coverage for the remainder of your laptop's Limited Warranty, up to three years.  (DATA SHEET) READ ABSTRACT |

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.  (CASE STUDY) READ ABSTRACT |

Dimensional Research: Selecting the Correct SaaS-based IT Service by Hewlett-Packard Company February 2013 - (Free Research) This white paper examines the five key factors to consider when transitioning to SaaS-based ITSM including security, integration, implementation and deployment. In addition, gain advice from your peers who have already implemented cloud-based IT service offerings.  (WHITE PAPER) READ ABSTRACT |

Understanding how advanced analytics can transform your business by SAP America, Inc. June 2011 - (Free Research) This eBook focuses on how organizations should leverage the new breed of advanced analytics tools, including in-memory analytics, in-database analytics and complex event processing.  (EBOOK) READ ABSTRACT |

Extending PeopleSoft Applications with Oracle Fusion Middleware by Oracle Corporation March 2008 - (Free Research) This white paper discusses how Oracle Fusion Middleware capabilities provide a comprehensive SOA platform, integrating disparate and heterogeneous systems that exist within the enterprise.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Engaging with the New eLearning by Adobe Systems, Inc. August 2008 - (Free Research) Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.  (WHITE PAPER) READ ABSTRACT |

SPRINT Enables Intelligent Enterprise by Hewlett-Packard Company November 2011 - (Free Research) Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%.  (CASE STUDY) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters February 2009 - (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.  (WHITE PAPER) READ ABSTRACT |

Warehouse Management Better Business Practices: Cycle and Annual Counting by VAI, Vormittag Associates, Inc. February 2009 - (Free Research) This first chapter of Better Business Practices Series, explores the many benefits of cycle counting. Chief among them is the elimination of an annual physical count of your inventory. While cycle counting is the preferred inventory counting process, many companies still conduct annual counts.  (BOOK) READ ABSTRACT |

Mobile apps reach the busy customer by SearchCRM March 2013 - (Free Research) In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.  (EZINE) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

Planning for Seasonal Orders in Customer Driven Supply Chains by CDC Software - Ross Enterprise October 2008 - (Free Research) This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Using Social Media to Win Over Customers by SearchCRM March 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

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