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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Choosing the Right Services Partner for any Datacenter Transformation by IBM

September 30, 2013 - (Free Research)
This whitepaper focuses on the importance of selecting a datacenter services partner that can support all phases of your datacenter transformation. 
(WHITE PAPER) READ ABSTRACT |

The Proven Financial Benefits of SIP Trunk Consolidation by Siemens Enterprise Communications

January 03, 2011 - (Free Research)
Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers. 
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The Proven Financial Benefits of SIP Trunk Consolidation by Siemens Enterprise Communications

September 22, 2010 - (Free Research)
In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution. 
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Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 01, 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

A Customer-Centric Approach to Cloud Management by ServiceNow

November 26, 2013 - (Free Research)
This whitepaper covers the importance of taking a customer-centric approach to cloud management. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
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ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 31, 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
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Business Process-Centric Information Technology: Aligning Business and Technology for High Performance by Accenture

February 18, 2009 - (Free Research)
Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance. 
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Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited

August 2008 - (Free Research)
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. 
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Realizing Asset-Centric and User-Centric Approaches to Security by RES Software

September 2009 - (Free Research)
This white paper presents an overview of both the asset-centric and the user-centric approaches to security. These approaches will be mapped towards the standard for Information Security: ISO 17799. 
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Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc.

May 2008 - (Free Research)
To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies. 
(WHITE PAPER) READ ABSTRACT |

Migrating enterprise apps to the Cloud by AppZero

May 2013 - (Free Research)
Download this white paper to explore the top strategies and options when migrating your enterprise applications from the data center to the cloud along with the core benefits and challenges. 
(WHITE PAPER) READ ABSTRACT |

Consolidating and Archiving Patient-centric Medical Images by Dell, Inc.

May 2011 - (Free Research)
As medical imaging evolves in the digital era, images must be delivered through a single information network and be easily accessible. Current methods of managing images are proving increasingly inefficient and costly.  Read about a platform that addresses these concerns and provides simplified and accelerated access to medical files and images. 
(WHITE PAPER) READ ABSTRACT |

How the Cloud Levels the Customer Service Playing Field by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc.

August 2009 - (Free Research)
Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing. 
(WHITE PAPER) READ ABSTRACT |

Preparing for IBM PureApplication System: Article series on onboarding your applications by IBM

April 2012 - (Free Research)
This 5-part series offers key tips and tools that can help prepare your organization for a workload optimized, integrated hardware and software appliance. Discover how to quickly on-board your applications so you can get the most from this advanced system. 
(WHITE PAPER) READ ABSTRACT |

Windows and the Always Connected Workstyle by AppSense

September 2012 - (Free Research)
This presentation explains what tools and techniques are available to help keep your IT department up to speed for any modern desktop initiative. 
(WEBCAST) READ ABSTRACT |

Customers, Not Cars, Now Drive Auto Importer’s Strategy by SAP America, Inc.

July 2011 - (Free Research)
This case study spotlights Colmobil Corp., one of Israel's leading importer and distributor of cars, trucks and buses, and their experience reorganizing their business around customers instead of vehicles. Inside, discover the tools they used to help them with this transformation, as well as the impressive results. 
(CASE STUDY) READ ABSTRACT |

Producing to Order: Discrete Manufacturers and Customer Demand by SAP America, Inc.

August 2009 - (Free Research)
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. 
(WHITE PAPER) READ ABSTRACT |

Moving Towards Customer-Centric Pricing: From Strategy to Implementation, the New Opportunities for Banks to Compete in the Current Economic Downturn by IBM

December 2010 - (Free Research)
Pricing is a strategic weapon for acquiring new customers and, as importantly, retaining existing ones. As such, effective and innovative pricing strategies are crucial for banks to achieve organic growth. This white paper argues that banks need more than ever technologies such as the BRMS to effectively manage their pricing policies. 
(WHITE PAPER) READ ABSTRACT |

Taking a Business Centric Approach to Service Level Compliance by Neverfail Group Limited

February 2011 - (Free Research)
This paper discusses why it is imperative that Service Level Agreements (SLA) are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Self-service for Insurance Businesses by Aspect

March 2014 - (Free Research)
Customer relationship management (CRM) is more important than ever before for all businesses, especially customer-centric ones such as those in the insurance industry. When your customers expect to reach you on their terms, via the channels of their choice, will you be ready? 
(WHITE PAPER) READ ABSTRACT |

SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc.

October 2010 - (Free Research)
These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage. 
(RESOURCE CENTER) READ ABSTRACT |

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