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Bell Rings in Improved Customer Address Information by DataFlux Corporation February 28, 2011 - (Free Research) Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.  (CASE STUDY) READ ABSTRACT |

WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp. September 27, 2010 - (Free Research) THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it.  (CASE STUDY) READ ABSTRACT |

Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel by BlackBerry July 27, 2010 - (Free Research) This study examines what's driving retailers' mobile strategies, where they're focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more!  (ANALYST REPORT) READ ABSTRACT |

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.  (CASE STUDY) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 26, 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company.  (CASE STUDY) READ ABSTRACT |

School Bus Operator Drives Competitive Advantage with Blackberry Solution by BlackBerry February 25, 2009 - (Free Research) Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone.  (CASE STUDY) READ ABSTRACT |

Building Value in the Market for Managed Services by N-able Technologies December 17, 2012 - (Free Research) This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible.  (WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies December 06, 2012 - (Free Research) Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."  (WHITE PAPER) READ ABSTRACT |

The Seven Major Obstacles on the Road to Managed Services by N-able Technologies December 01, 2009 - (Free Research) Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits  (WHITE PAPER) READ ABSTRACT |

Utilizing Next Generation MSP Automation to Gain a Competitive Advantage in the Marketplace by N-able Technologies December 17, 2012 - (Free Research) This independent analysis paper describes how N-able's automation platform can help you scale your operations to meet customer demands in a profitable manner.  (WHITE PAPER) READ ABSTRACT |

7 Keys to MSP Success by N-able Technologies June 14, 2012 - (Free Research) There are plenty of MSPs in the world that are successful and profitable. Want to know how they do it? Tune into this video to find out!  (VIDEO) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

How To Leverage Standards Based Automation for Explosive Growth by N-able Technologies July 25, 2012 - (Free Research) Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.  (WEBCAST) READ ABSTRACT |

Maximizing Smartphone Value: Standardize and Simplify by BlackBerry April 05, 2010 - (Free Research) In this white paper, learn how your midsize organization can build a comprehensive mobile strategy and stay head of the competition.  (WHITE PAPER) READ ABSTRACT |

Winning Strategies for the Evolving Legal Marketplace by BlackBerry October 05, 2009 - (Free Research) Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.  (WHITE PAPER) READ ABSTRACT |

Understanding High Availability for the BlackBerry Enterprise Server by BlackBerry August 06, 2009 - (Free Research) Read this technical white paper to learn about the evolution of mobile devices and the introduction of high availability in a mobile context. Also learn about the Blackberry as well as load balancing, failover thresholds, and limited downtime upgrades.  (WHITE PAPER) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra December 30, 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>  (WHITE PAPER) READ ABSTRACT |

Best Practices for Developing a Cloud Managed Services Business by N-able Technologies February 27, 2013 - (Free Research) This podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services.  (PODCAST) READ ABSTRACT |

The Fundamentals of a Successful Managed Services Practice by N-able Technologies December 01, 2009 - (Free Research) If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services.  (WHITE PAPER) READ ABSTRACT |

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.  (WHITE PAPER) READ ABSTRACT |

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10 by BlackBerry January 2013 - (Free Research) The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.  (VIDEOCAST) READ ABSTRACT |

Understanding High Availability for the BlackBerry Enterprise Server by BlackBerry August 2009 - (Free Research) Read this technical white paper to learn about the evolution of mobile devices and the introduction of high availability in a mobile context. Also learn about the Blackberry as well as load balancing, failover thresholds, and limited downtime upgrades.  (WHITE PAPER) READ ABSTRACT |

NAV CANADA Takes Advantage of IBM Rational AppScan Software to Address the Security and Compliance of Its Online Applications by Logicalis December 2008 - (Free Research) NAV CANADA helped enhance the security of its Web applications through best practices such as regular scanning and testing for vulnerabilities throughout the software development lifecycle.  (CASE STUDY) READ ABSTRACT |

Improving Operations with Reports, Plans and Metrics by IBM Cognos August 2008 - (Free Research) This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.  (WHITE PAPER) READ ABSTRACT |

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