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Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

CIO insights: Moving from the back office to the front line by ComputerWeekly.com

December 04, 2013 - (Free Research)
This major global C-level survey from IBM examines the changing role of the CIO and makes recommendations for CIOs who want to move from the back office to the front line of the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Maximising automation and the industrialisation of IT by ComputerWeekly.com

December 05, 2012 - (Free Research)
This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management. 
(ANALYST REPORT) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com

November 20, 2012 - (Free Research)
In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now. 
(EZINE) READ ABSTRACT |

Empower your Developers by Coverity

May 16, 2011 - (Free Research)
The repercussions of releasing unsecure software in today’s markets are severe – due in large part to the proliferation of constantly-connected, mobile devices. This white paper provides an overview of these challenges, and demonstrates the steps you can take to arm your developers against the risks of modern application development. 
(WHITE PAPER) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 14, 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 25 March 2014: Get kids coding by ComputerWeekly.com

March 25, 2014 - (Free Research)
In this week's Computer Weekly, we examine the latest moves to encourage children to learn to code, to help avoid future skills shortages. Facebook's Open Compute Project is bringing open source to the datacentre – we look at what it means for IT. And we profile Salesforce.com as the SaaS firm celebrates its 15th birthday. Read the issue now. 
(EZINE) READ ABSTRACT |

Deliver Robust Products at Reduced Cost by Linking Model-Driven Software Testing to Quality Management by IBM

September 01, 2009 - (Free Research)
Your customers expect the highest quality in the products you deliver. Discover how a comprehensive, integrated, automated requirements centric model and code based test environment managed with an extensible quality management system can increase market acceptance, ensure customer loyalty and deliver superior outcomes. 
(WHITE PAPER) READ ABSTRACT |

Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead

July 08, 2011 - (Free Research)
This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform. 
(WHITE PAPER) READ ABSTRACT |

ROI Case Study: Quest Foglight at Imperial College London by ComputerWeekly.com

June 27, 2012 - (Free Research)
Imperial College London deployed Quest Foglight to manage the performance of its applications, databases, and services and reduce system downtime. Nucleus Reseach evaluates the ROI of the project. 
(ANALYST REPORT) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Embarcadero® DB Optimizer™ by Embarcadero Technologies, Inc.

May 14, 2009 - (Free Research)
Poor performing SQL code is costly in terms of dollars and customer satisfaction. Discovering performance bottlenecks once they're in production is costly. 
(TRIAL SOFTWARE) READ ABSTRACT |

Choosing the Right Security Solution: Moving Beyond SSL to Establish Trust by VeriSign Australia

August 06, 2010 - (Free Research)
This paper explores new developments in website security that online businesses should be implementing to build confidence in their sites, protect valuable brands and safeguard customers’ sensitive information, not to mention improving their bottom line. 
(WHITE PAPER) READ ABSTRACT |

Symantec Protection Suite Enterprise Edition by Symantec Corporation

June 18, 2009 - (Free Research)
Symantec Protection Suite creates a protected endpoint and messaging environment that is secure against today's complex malware, data loss and spam threats, and is quickly recoverable in the event of failure. 
(TRIAL SOFTWARE)

Grow Your Business : HP AllianceOne Partner Program by Hewlett-Packard Company

June 28, 2013 - (Free Research)
This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs. 
(WHITE PAPER) READ ABSTRACT |

Adobe Flash Builder 4 by Adobe Systems, Inc.

January 04, 2011 - (Free Research)
Enterprises are challenged to create easy to use rich Internet applications that enable users and customers to access and interact with data and content in more intuitive and visual ways. Download this trial software to learn more. 
(DOWNLOAD)

The State of IT Systems Management by Kaseya

August 13, 2010 - (Free Research)
This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Core IMPACT Essential by Core Security Technologies

January 06, 2009 - (Free Research)
How do you keep up with remediation efforts and strengthen your defenses against round-the-clock threats while still having time to do your day job? CORE IMPACT Essential can help. 
(PRODUCT DEMO) READ ABSTRACT |

E-Book: Technical Guide on Web Application Firewalls by SearchSecurity.com

November 04, 2010 - (Free Research)
Web application firewalls are becoming critical data protection and compliance tools that any security decision maker must understand. SearchSecurity.com presents a comprehensive guide to Web Application Firewalls in which experts examine evaluation criteria, deployment considerations and management issues. 
(EBOOK)

JReport 9 by Jinfonet Software

June 19, 2009 - (Free Research)
Enterprises rely on timely, accurate information to manage business operations, identify risk, improve productivity, and increase profitability. 
(TRIAL SOFTWARE) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 04, 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. 
(WHITE PAPER) READ ABSTRACT |

Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 28, 2011 - (Free Research)
Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings. 
(CASE STUDY) READ ABSTRACT |

The Future of Address Validation: Going Beyond Move Update to Cut Costs and Connect with Customers by Pitney Bowes Business Insight

September 13, 2010 - (Free Research)
Today, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation. 
(WHITE PAPER) READ ABSTRACT |

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