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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
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How to tackle trust management by ComputerWeekly.com
November 10, 2010 - (Free Research)
Trust, or the placing of it, is one of the key activities at the core of our human endeavours. The process of placing trust is simpler when the process is physical and proximal - that is when you can see, feel and touch that which you are about to trust.
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The 10 Most Dangerous Risks to Microsoft Security by Global Knowledge
May 13, 2009 - (Free Research)
Security has always been an important part of any IT infrastructure. This white paper has tips to help improve your awareness of some of the more important risks threatening your Microsoft infrastructure.
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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.
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ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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Overcoming the insight deficit by ComputerWeekly.com
September 05, 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 01, 2009 - (Free Research)
It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
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Reaping the benefits of end-to-end desktop virtualization deployments by Dell Inc., Intel, Citrix
June 13, 2011 - (Free Research)
A desktop virtualization infrastructure can heighten business agility, IT efficiency, and worker productivity. This white paper reviews Dell Desktop Virtualization Solutions that can help you achieve a successful transition to a virtual desktop environment that is designed to achieve convincing cost-benefits and avoid potential pitfalls.
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IT matters again by ComputerWeekly.com
December 01, 2011 - (Free Research)
This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.
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Top Twelve Skills for 2012 by Global Knowledge
January 05, 2012 - (Free Research)
What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.
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Management Skills for Every Leader by Global Knowledge
December 06, 2011 - (Free Research)
What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.
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CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com
December 2010 - (Free Research)
When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.
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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research)
Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
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2011 IT Skills and Salary Report by Global Knowledge
March 2011 - (Free Research)
This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change.
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The 10 worst practices for Technical Support and how to overcome them by NTR Global
November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
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