Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Choosing the Right Security Solution: Moving Beyond SSL to Establish Trust by VeriSign Australia August 06, 2010 - (Free Research) This paper explores new developments in website security that online businesses should be implementing to build confidence in their sites, protect valuable brands and safeguard customers’ sensitive information, not to mention improving their bottom line.  (WHITE PAPER) READ ABSTRACT |

The Review Center Playbook: A how-to guide to using the Review Center within Contour by Jama Software September 21, 2010 - (Free Research) Review Center is a module within Contour that provides a fast and agile way to collaborate on requirements. It enables teams to discuss, review and approve requirements with stakeholders and customers in real-time. It can also cut requirements approval cycles from weeks to days. This playbook provides a step-by-step guide on how to use it.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 18 October 2011: Download the latest issue of the UK's leading technology publication, where we analyse the latest news in IT and what it means for IT managers by ComputerWeekly.com October 14, 2011 - (Free Research) In this week's Computer Weekly, we talk to the CIO of the London 2012 Olympics about progress on the UK's highest-profile IT implementation. We ask customers about Oracle’s long-awaited Fusion Applications; review the latest version of Windows Server; and find out how the Blackberry outage affected corporate customers. Download the new issue now.  (EZINE) READ ABSTRACT |

The Deloitte Consumer Review: A more secure customer by ComputerWeekly.com March 12, 2013 - (Free Research) This report from Deloitte assesses the impact of cybercrime on consumers and offers advice to businesses on how to respond.  (ESSENTIAL GUIDE) READ ABSTRACT |

8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc. August 2008 - (Free Research) It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Virtualizing IBM Lotus Domino 8.5.1 on VMware vSphere 4 - Testing Performance, Functionality and Benefits by VMware, Inc. June 2011 - (Free Research) It is important to remain competitive in the IT industry. This presentation transcript highlights why now is the best time to evaluate virtualization for Lotus Domino for VMware. Review the latest testing done to validate performance and functionality for running IBM Lotus Domino™ 8.5.1 running on virtual machines using VMware vSphere™ 4.0.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.  (WHITE PAPER) READ ABSTRACT |

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT)

Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief by Hewlett-Packard Limited July 2012 - (Free Research) With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability.  (WHITE PAPER) READ ABSTRACT |

Customers Choose Oracle for Extreme Data Center Performance by Oracle Corporation UK Ltd December 2012 - (Free Research) In this brief video, five real-world IT professionals explain why their organizations use Oracle SPARC SuperCluster T4 and Oracle Solaris platform. Watch now to see if your business can achieve the same benefits as your peers.  (VIDEOCAST)

Symantec assesses its options in storage as part of a complete business review by The 451 Group (E-mail this company) November 2012 - (Free Research) Symantec recently held its annual Vision Europe customer conference in Barcelona, affording us an opportunity to catch up with executives and get a strategy update. Or at least affording us apartial opportunity, for Symantec is in the middle of a review of its entire business.  (WHITE PAPER) READ ABSTRACT |

Automating Your Code Review: Moving to a SaaS Model for Application Security by Veracode, Inc. February 2009 - (Free Research) Today’s application has become the enterprise’s ‘‘new perimeter’’. With better network‐level security technology hardening the network perimeter, malicious attackers are now focusing their efforts to strike at the least defended points ‐ the application. Read on to learn about automating code review for greater application security.  (WHITE PAPER) READ ABSTRACT |

Virtual Private LAN Services: Extending Ethernet over the WAN by Tellabs October 2008 - (Free Research) This white paper includes an overview of the technical building blocks of VPLS, including a review of the MPLS features that help enable the creation of secure customer networks within a shared packet infrastructure.  (WHITE PAPER) READ ABSTRACT |

Information is King: Business Analytics in the Age of the Downturn and the (Re)Emergence of the Customer by SAS Institute Inc. April 2010 - (Free Research) BusinessWeek Research Services (BWRS) launched a research program in April 2009 to determine the attitudes and opinions of C-level executives with regard to the use and value of business analytics. This paper reviews a portion of the research and provides analysis and insights on the topic of business analytics.  (WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: Risk-Based Authentication, Q1 2012 by RSA, The Security Division of EMC February 2012 - (Free Research) This white paper reviews the top six risk-based authentication (RBA) vendors in the market today. Discover the pros and cons of each and how they stack up to one another. Review evaluations of each based on 16 key criteria, including customer satisfaction, mobile strategy, product revenue, and much more.  (WHITE PAPER) READ ABSTRACT |

Analytics, Decision Making & Teams That Do It Right by ComputerWeekly.com October 2012 - (Free Research) Experts advise how to make the most of analytics in this report from SAS and the Harvard Business Review.  (ESSENTIAL GUIDE) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  (PODCAST) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. March 2009 - (Free Research) This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.  (WEBCAST) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com July 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc. August 2008 - (Free Research) Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.  (WHITE PAPER) READ ABSTRACT |

Dying to Comply by Aspect October 2011 - (Free Research) In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.  (WHITE PAPER) READ ABSTRACT |

IBM LotusLive Engage Helps Signature Mortgage Reduce Loan Processing Time by IBM December 2011 - (Free Research) Signature Mortgage Corporation provides thousands of customers with low-cost and hassle-free mortgage solutions. Now with e-SignLive and LotusLive, their customers have the ability to electronically sign applications from the convenience of their home or office. Learn more about how e-SignLive increased their business success.  (WHITE PAPER) READ ABSTRACT |

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

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