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Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition by ShoreTel

May 19, 2009 - (Free Research)
ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP. 
(ARTICLE) READ ABSTRACT |

Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400. 
(VIDEOCAST)

Dell CompleteCare™ Accidental Damage Service by Dell, Inc.

January 2009 - (Free Research)
Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty. 
(DATA SHEET) READ ABSTRACT |

Email Recovery & Management Software by Ontrack® PowerControls™ by Kroll Ontrack

Email administrators and other I.T. professionals have access to valuable email recovery and repair solutions from Kroll Ontrack. 
(SOFTWARE PRODUCT)

Automating Job Card Generation for Maintenance, Repair and Overhaul by Enigma, Inc.

March 2008 - (Free Research)
Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays. 
(WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now. 
(EZINE) READ ABSTRACT |

We Used to Schedule Repairs, Now We Predict Them by IBM

February 2014 - (Free Research)
Access the following white paper to uncover a solution to the conventional ad hoc approach to system maintenance. Learn about predictive maintenance and how it can detect problems and areas of attention way before it causes your business severe downtime and slowed productive processes. 
(WHITE PAPER) READ ABSTRACT |

Tableau Customer Case Study by Tableau Software

August 2008 - (Free Research)
While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution. 
(CASE STUDY) READ ABSTRACT |

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com

September 2010 - (Free Research)
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. 
(WHITE PAPER) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

The Renewed Finance Function: Extending Performance Management Beyond Finance by SAP America, Inc.

September 2008 - (Free Research)
In August 2007, CFO Research Services launched a research program to explore the ways in which the role of the finance team has changed in recent years. This report presents the findings of our online survey of 255 senior finance executives. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension

September 2007 - (Free Research)
Lumension&#39s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a &#34voluntary&#34 compliance solution to an &#34automatic&#34 one is illustrated 
(WHITE PAPER) READ ABSTRACT |

Channel Success Stories: Managed Services Case Study: B Resource by Dell PartnerDirect and Intel

December 2008 - (Free Research)
This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results. 
(PODCAST) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES

February 2010 - (Free Research)
Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. 
(WHITE PAPER) READ ABSTRACT |

IBM Service Management for the Intelligent Utility Network by IBM

December 2010 - (Free Research)
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript of APM Best Practices: Real-World Examples of Successful APM Strategies by Hewlett-Packard Company

August 2010 - (Free Research)
This presentation transcript explains how organizations can reduce service disruptions and improve IT management through application and performance monitoring. Discover tools that can be leveraged to lower infrastructure costs while delivering other business benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

UC Messaging by CDW Corporation

March 2011 - (Free Research)
Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing. 
(VIDEOCAST) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact

September 2010 - (Free Research)
This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you. 
(WHITE PAPER) READ ABSTRACT |

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