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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Best Practices In Document Management: Five Tests to Evaluate Cloud Enterprise Content Management (ECM) by SpringCM

January 2007 - (Free Research)
Document management, either as a stand-alone technology or as part of a broader ECM initiative, enables an organization to effectively and efficiently control and leverage its content. This white paper will explore five tests to determine whether your organization can benefit from a Cloud ECM solution. 
(WHITE PAPER) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc.

July 2011 - (Free Research)
Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer. 
(WHITE PAPER) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist

July 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

LogMeIn Rescue: Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.

May 2011 - (Free Research)
Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.   
(CASE STUDY) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist

October 2011 - (Free Research)
This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis. 
(WHITE PAPER) READ ABSTRACT |

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist

June 2009 - (Free Research)
Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Enable an Empowered and Distributed Workforce Through Managed Remote Services by AT&T Corp

October 2011 - (Free Research)
To react quickly to customers’ needs, organizations are decentralizing their workforce and shifting them into the flow of their customers’ lives. 
(WHITE PAPER) READ ABSTRACT |

Scalable Mid-Range Storage Solution by BlueArc Corp.

January 2008 - (Free Research)
In this white paper the new BlueArc Titan 1100 model is explored. The Titan 1100 enables a more cohesive end-to-end enterprise storage infrastructure strategy when combined with the rest of Titan family of products. 
(WHITE PAPER) READ ABSTRACT |

Making Life Simpler for Remote and Mobile Workers by Citrix Online - GotoMyPC

May 2008 - (Free Research)
Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop. 
(WHITE PAPER) READ ABSTRACT |

Remote Replication Best Practices for Oracle 10g Using XP Continuous Access White Paper by Hewlett-Packard Company

June 2008 - (Free Research)
The test results and information presented in this paper explain how to properly plan for and successfully deploy a remote copy infrastructure for an Oracle 10g database using HP XP12000 Disk Arrays and HP StorageWorks XP Continuous Access Software. 
(WHITE PAPER) READ ABSTRACT |

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

CDS Office Technologies Goes For Managed Services Growth With N-ABLE by N-able Technologies

May 2013 - (Free Research)
This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. 
(WHITE PAPER) READ ABSTRACT |

REMOTE CONTROL: How to Reduce the Cost, Complexity and Risk of Managing Your Distributed IT Infrastructure by Uplogix

April 2008 - (Free Research)
This white paper outlines the requirements of managing a highly distributed IT environment and examines how new secure remote management solutions can drastically reduce the cost, complexity and risk of managing remote locations. 
(WHITE PAPER) READ ABSTRACT |

Case Study: ABS Associates, Inc. Gains More Cost-Effective and Streamlined Remote Support with LogMeIn Rescue by LogMeIn, Inc.

November 2010 - (Free Research)
Learn how ABS Associates used LogMeIn Rescue for cost-effective remote support that's easy for technicians, easy for remote customers, and establishes fast connections. 
(CASE STUDY) READ ABSTRACT |

Danish MSP DATACOMPAGNIET Makes Smooth Transition To Managed Services With N-ABLE by N-able Technologies

October 2013 - (Free Research)
This white paper explores how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.

July 2011 - (Free Research)
This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations. 
(WHITE PAPER) READ ABSTRACT |

Don't Let Automation Pass You By by N-able Technologies

September 2013 - (Free Research)
This white paper provides essential information that every managed service provider (MSP) needs to know when it comes to remote monitoring and management (RMM) automation software. 
(WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

PacketTrap MSP 6.0 by Dell Software

August 2011 - (Free Research)
PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management. 
(TRIAL SOFTWARE) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)
Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Seagate NAS - What's Driving Data Security and Remote Access Inside by Seagate Technology

February 2014 - (Free Research)
Check out this brief, 1-page resource that delivers a NAS solution that provides simple, scalable and cost-effective ways to store and serve files securely over the network. 
(WHITE PAPER) READ ABSTRACT |

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