WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

Business 2020: Engaging with the Technology Enabled Customer by Oracle Corporation UK Ltd March 25, 2013 - (Free Research) As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers.  Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).  (EZINE)

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 31, 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth.  (EBOOK) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Limited May 20, 2013 - (Free Research) This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.  (WEBCAST) READ ABSTRACT |

eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions June 16, 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.  (EBOOK) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience by Hewlett-Packard Company April 03, 2013 - (Free Research) Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.  (WHITE PAPER) READ ABSTRACT |

Single View of the Customer in UK Businesses and the emerging role of Big Data by SAS Institute Inc. March 15, 2013 - (Free Research) Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel.  (WHITE PAPER) READ ABSTRACT |

Full Spectrum Customer Data Integration (CDI) Solutions by Pitney Bowes Business Insight March 09, 2009 - (Free Research) Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program.  (WHITE PAPER) READ ABSTRACT |

HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience by Hewlett-Packard Limited August 31, 2012 - (Free Research) Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.  (WHITE PAPER) READ ABSTRACT |

The Value of Performance Metrics in Managing IT Service by CA Technologies. July 30, 2010 - (Free Research) Read this paper to learn how CA Technologies is helping IT manage changing environments and assure service levels across the enterprise.  (WHITE PAPER) READ ABSTRACT |

Modernize your environment: HP SAP Upgrade Services by Hewlett-Packard Company April 10, 2013 - (Free Research) Your SAP enterprise resource planning (ERP) system is mission-critical to your company, so ensuring it is running at peak efficiency is a must. Without the proper upgrade strategy, however, your ERP system could become obsolete. Read on to learn a next-gen method for making ERP upgrades efficient and effective.  (WHITE PAPER) READ ABSTRACT |

User Directed Storage Management: How To Make Users Accountable For Responsible Storage Usage by Northern Parklife February 12, 2009 - (Free Research) The accelerated pace of doing business in today's world puts organizations under tremendous pressure. They need to be fleet and flexible, able to rapidly respond to opportunities, make decisions, and deploy resources. Critical to this is the way information is managed and stored.  (WHITE PAPER) READ ABSTRACT |

Achieve Immediate Returns With Practical Storage Management by Northern Parklife February 12, 2009 - (Free Research) This white paper in an introduction to Northern Storage Suite, a perfect solution for organizations seeking to implement a systematic approach to storage resource management, once and for all reclaiming control over previously ungoverned storage use.  (WHITE PAPER) READ ABSTRACT |

SAP Business Suite Powered by SAP HANA Frequently Asked Questions by SAP America, Inc. March 20, 2013 - (Free Research) SAP has discovered a new way for you to leverage their business suite software - by running it on HANA, a real-time data analytics platform. Read this white paper to get the answers to some FAQs about SAP Business Suite and SAP HANA, and see if this combination of products could help you run your business more effectively.  (WHITE PAPER) READ ABSTRACT |

Modernize your environment: HP SAP Upgrade Services by Hewlett-Packard Limited February 11, 2013 - (Free Research) Your SAP enterprise resource planning (ERP) system is mission-critical to your company, so ensuring it is running at peak efficiency is a must. Without the proper upgrade strategy, however, your ERP system could become obsolete. Read on to learn a next-gen method for making ERP upgrades efficient and effective.  (WHITE PAPER) READ ABSTRACT |

5 Things You Must Do Before Letting Your Employees Work From Anywhere by Dell, Inc. and Intel® June 28, 2012 - (Free Research) This webcast explores how businesses can leverage the latest technologies to transform their workplaces and create collaborative, mobile and productive environments. Learn about the benefits of implementing a connected workplace strategy.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: Five Things You Must Do Before Letting Your Employees Work From Anywhere by Dell, Inc. and Intel® July 13, 2012 - (Free Research) This presentation transcript explores how businesses can leverage the latest technologies to transform their workplaces and create collaborative, mobile and productive environments. Learn about the benefits of implementing a connected workplace strategy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Is Your Strategy as Smart as Your Customers? by IBM August 07, 2012 - (Free Research) In this white paper learn the Smart Commerce strategy developed by IBM, designed around customer needs, aspirations, and behavior. This paper goes in depth on each of the four key components of the strategy, demonstrating the work they've done with some of the top names in sports to deliver the Smarter Commerce experience.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage by Kofax, Inc. March 05, 2013 - (Free Research) This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.  (WEBCAST) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: External Deployments by Oracle Corporation August 01, 2008 - (Free Research) Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing.  (WHITE PAPER) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

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