Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

What If Any Agent Could Take Any Call? by KANA (E-mail this company) June 22, 2012 - (Free Research) Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again.  (WHITE PAPER) READ ABSTRACT |

First Contact Resolution by Pegasystems May 10, 2011 - (Free Research) Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.  (EBOOK) READ ABSTRACT |

A contact center manager's guide to integrating self-service by inContact May 04, 2011 - (Free Research) Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.  (EBOOK) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra December 30, 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Better Answers through Better Questions by SAP America, Inc. June 01, 2010 - (Free Research) This paper helps readers understand the difference between the reporting tools SAP customers currently run and the SAP BusinessObjects Explorer. Continue reading to learn more about the how your approach to BI could change because of this product, and where you can test-drive the tool.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

Bringing Social Media Interactions into the Contact Center by Avaya December 31, 2011 - (Free Research) Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Presentation Transcript: Big Data Analytics: Emerging Techniques and Technology for Growth and Profitability by Endeca Technologies, Inc. December 07, 2011 - (Free Research) This transcript of a webcast with Forrester Research principal analyst, Boris Evelson, will answer all your pressing questions about the value of your unstructured data and how you can successfully manage it.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business by Avaya Inc. June 2008 - (Free Research) This white paper provides the critical questions to ask before implementing a VoIP system.  (WHITE PAPER) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent November 2010 - (Free Research) LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Answer Your Critical Business Questions Today: Leverage the Content Analytics Technology Behind IBM’s Watson by IBM March 2011 - (Free Research) Learn how to answer today's most critical business questions and leverage the content analytics technology behind IBM’s Watson.  (WEBCAST) READ ABSTRACT |

10 Questions to Ask Before Buying an Optimization Solution by FICO March 2011 - (Free Research) This paper outlines the 10 questions you should ask to help you understand the requirements – and avoid the pitfalls – of decision optimization. Read more about the lessons learned from FICO’s extensive work with clients successfully using optimization today.  (WHITE PAPER) READ ABSTRACT |

Special Report: Top 10 Questions to Ask Before Purchasing Video Conferencing by LifeSize July 2012 - (Free Research) Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution.  (WHITE PAPER) READ ABSTRACT |

How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited (E-mail this company) May 2013 - (Free Research) This webinar will explain in detail the types of questions that should be asked and the latest technologies that can be employed to maximize your online performance for your users.  Whether your brand is critical, you make money online, or have to comply with PCI standards, the success of your business depends heavily on choosing the right hoster.  (WEBCAST) READ ABSTRACT |

IBM Content Analytics software powers Watson to a Jeopardy! win by IBM August 2012 - (Free Research) This paper details the technology behind IBM's Watson and outlines how the content analytics software embedded within it will help your business gain valuable insight, currently trapped in unstructured information. Read this resource now to discover how this technology will inevitably help uncover insights in everything from traffic to healthcare.  (WHITE PAPER)

Plantronics UC Toolkit Adoption FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices.  Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”  (WHITE PAPER) READ ABSTRACT |

Understanding Why Web Application Security is Critical to Business by Sirius Computer Solutions September 2009 - (Free Research) This paper compiles clients’ frequently asked questions about Web application security. These questions are answered by security experts from Sirius and IBM. The goal is to help you understand the issues surrounding Web application security; so you can better prepare your organization for a security breach.  (WHITE PAPER) READ ABSTRACT |

CRM and Social Media by Infor December 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

Closed Loop Quality Management: Improving Customer Focus from Design to Delivery by Apriso Corporation March 2011 - (Free Research) Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution.  (ANALYST REPORT) READ ABSTRACT |

Get Analytics Right from the Start by Sybase, an SAP company August 2010 - (Free Research) Whether or not analytics should become an integral part of an organization’s planning and decision-making seems to be beyond question However, at what level, for what purpose and how to go about deploying analytics are questions that each organization needs to answer for itself. These questions are the focus of this paper.  (WHITE PAPER) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

SAP Business Suite Powered by SAP HANA Frequently Asked Questions by SAP America, Inc. March 2013 - (Free Research) SAP has discovered a new way for you to leverage their business suite software - by running it on HANA, a real-time data analytics platform. Read this white paper to get the answers to some FAQs about SAP Business Suite and SAP HANA, and see if this combination of products could help you run your business more effectively.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Answer Your Critical Business Questions Today: Leverage the Content Analytics Technology Behind IBM’s Watson by IBM April 2011 - (Free Research) This white paper from IBM takes a look on their newest content analysis tool, Watson, and how this groundbreaking technology may be able to transform your workplace in the future.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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