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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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What If Any Agent Could Take Any Call? by KANA (E-mail this company)

June 22, 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. 
(WHITE PAPER) READ ABSTRACT |

First Contact Resolution by Pegasystems

May 10, 2011 - (Free Research)
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue. 
(EBOOK) READ ABSTRACT |

A contact center manager's guide to integrating self-service by inContact

May 04, 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook. 
(EBOOK) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 30, 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
(WHITE PAPER) READ ABSTRACT |

Better Answers through Better Questions by SAP America, Inc.

June 01, 2010 - (Free Research)
This paper helps readers understand the difference between the reporting tools SAP customers currently run and the SAP BusinessObjects Explorer. Continue reading to learn more about the how your approach to BI could change because of this product, and where you can test-drive the tool. 
(WHITE PAPER) READ ABSTRACT |

Smarter Process in the age of the customer by IBM

April 30, 2013 - (Free Research)
Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. 
(WHITE PAPER) READ ABSTRACT |

IBM Marketing Performance Analytics by IBM

October 31, 2013 - (Free Research)
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Assessing Your Cloud Backup Opportunity by Asigra

April 28, 2014 - (Free Research)
This guide provides the key questions and discussion points you'll need to consider before integrating cloud backup into your services portfolio. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 21, 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

HP Solution Demo Portal by HP and Intel

October 23, 2013 - (Free Research)
Watch these informative demos to find the answers to questions you may have about HP's latest OneView solution, and better prepare your organization for implementation. 
(VIDEO) READ ABSTRACT |

Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business by Avaya Inc.

June 2008 - (Free Research)
This white paper provides the critical questions to ask before implementing a VoIP system. 
(WHITE PAPER) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent

November 2010 - (Free Research)
LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The “upwardly mobile” enterprise by IBM

January 2014 - (Free Research)
Find out how successful companies are embracing mobility in IBM's survey with Oxford Economics, in which they identify processes and practices of "mobile leaders." Discover the benefits that strategic use of mobility offers these companies, and learn how they can be applied to your organization. 
(RESOURCE) READ ABSTRACT |

Answer Your Critical Business Questions Today: Leverage the Content Analytics Technology Behind IBM’s Watson by IBM

March 2011 - (Free Research)
Learn how to answer today's most critical business questions and leverage the content analytics technology behind IBM’s Watson. 
(WEBCAST) READ ABSTRACT |

10 Questions to Ask Before Buying an Optimization Solution by FICO

March 2011 - (Free Research)
This paper outlines the 10 questions you should ask to help you understand the requirements – and avoid the pitfalls – of decision optimization. Read more about the lessons learned from FICO’s extensive work with clients successfully using optimization today. 
(WHITE PAPER) READ ABSTRACT |

Special Report: Top 10 Questions to Ask Before Purchasing Video Conferencing by LifeSize

July 2012 - (Free Research)
Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Big Data Analytics: Emerging Techniques and Technology for Growth and Profitability by Endeca Technologies, Inc.

December 2011 - (Free Research)
This transcript of a webcast with Forrester Research principal analyst, Boris Evelson, will answer all your pressing questions about the value of your unstructured data and how you can successfully manage it. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Understanding Why Web Application Security is Critical to Business by Sirius Computer Solutions

September 2009 - (Free Research)
This paper compiles clients’ frequently asked questions about Web application security. These questions are answered by security experts from Sirius and IBM. The goal is to help you understand the issues surrounding Web application security; so you can better prepare your organization for a security breach. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Answer Your Critical Business Questions Today: Leverage the Content Analytics Technology Behind IBM’s Watson by IBM

April 2011 - (Free Research)
This white paper from IBM takes a look on their newest content analysis tool, Watson, and how this groundbreaking technology may be able to transform your workplace in the future. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders

January 2007 - (Free Research)
Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making. 
(WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption FAQ by Plantronics

February 2011 - (Free Research)
The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices.  Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?” 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Closed Loop Quality Management: Improving Customer Focus from Design to Delivery by Apriso Corporation

March 2011 - (Free Research)
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution. 
(ANALYST REPORT) READ ABSTRACT |

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