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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.  (WHITE PAPER) READ ABSTRACT |

SPSS Text Analysis for Surveys™ 3.0 - Specifications by SPSS Inc. Worldwide Headquarters May 05, 2009 - (Free Research) Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.  (BROCHURE) READ ABSTRACT |

Value-driven product management: Six keys to product success by IBM January 01, 2009 - (Free Research) This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.  (WHITE PAPER) READ ABSTRACT |

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.  (WEBCAST) READ ABSTRACT |

The Leader in On-Demand Call Centers: Five9 Product Overview by Five9 September 10, 2009 - (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.  (PRODUCT OVERVIEW) READ ABSTRACT |

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft Corporation India Pvt Ltd August 01, 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.  (ANALYST BRIEF) READ ABSTRACT |

Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft December 05, 2008 - (Free Research) This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.  (WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.  (WHITE PAPER) READ ABSTRACT |

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid by Siperian, Inc. September 01, 2007 - (Free Research) Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.  (WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.  (WEBCAST) READ ABSTRACT |

Driving Operations through Better, Faster Decision Making by SAP AG October 30, 2009 - (Free Research) Software can't tell you how to beat the competition, but it can determine which products and services have the greatest profit margin, who are the most productive employees, or how many pairs of socks customers buy when they purchase particular styles of shoes. Having accurate, timely data takes the guesswork out of the decision-making process.  (WHITE PAPER) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM April 01, 2009 - (Free Research) The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.  (WHITE PAPER) READ ABSTRACT |

Creating and managing value-driven product portfolios by IBM June 23, 2009 - (Free Research) The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

IBM Cognos Online Conference for Retailers and Manufactures by IBM October 21, 2009 - (Free Research) This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th — Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.  (VIRTUAL SEMINAR)

Focusing on High-Tech Manufacturers by Infor CRM October 23, 2009 - (Free Research) This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management by Embarcadero Technologies, Inc. October 19, 2009 - (Free Research) In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How SYSPRO Leverages a Lean Manufacturing Model to Enhance Profitability by SYSPRO October 09, 2009 - (Free Research) This paper discusses the fundamentals for successful Lean manufacturing, including the establishment of optimal customer relationships, improved channel visibility, flexible product configuration, shortened cycle times, improved capacity utilization and integrated operational infrastructures.  (WHITE PAPER) READ ABSTRACT |

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.  (WHITE PAPER) READ ABSTRACT |

Infor CRM Interaction Advisor by Infor CRM July 22, 2009 - (Free Research) Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.  (PRODUCT DEMO) READ ABSTRACT |

Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM July 22, 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.  (WHITE PAPER) READ ABSTRACT |

BMC Enhances its Performance Assurance for Mainframes solution by BMC Software, Inc April 17, 2009 - (Free Research) This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.  (WHITE PAPER) READ ABSTRACT |

Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT)

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