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Measuring the True Business Benefits of Web Collaboration by CA Technologies.

September 2008 - (Free Research)

This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.

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Managing Social Content to Maximize Value and Minimize Risk by IBM

August 2011 - (Free Research)

Social content is now as much a part of businesses today as their employees. Managing it is essential to your success. How organizations go about this varies. This paper offers a clearer understanding of the benefits of social business systems. Discover how best to govern your social content to exploit it for the maximum long-term benefit.

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

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Keep Your Customer Retention High with Transaction Integrity

by Iron Mountain

March 2012 - (Free Research)

Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

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Sybase PowerDesigner for information architecture by Sybase, an SAP company

April 2012 - (Free Research)

This paper explains how modeling information architecture (IA) can help reduce the costs associated with data management. Read this now and learn about the benefits of implementing IA and how Sybase's option offers modeling support for database design and enterprise architecture.

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Best Practices for Creating and Maintaining a Clean Database by Experian QAS

November 2011 - (Free Research)

Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.

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Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality by IBM

September 2009 - (Free Research)

This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.

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The Five Phases of Capture: Where do you land in the capture continuum? by IBM

May 2012 - (Free Research)

The era of capture is in full stride as organizations are capitalizing on today's innovative capture technologies to reduce costs, eliminate paper-based functions and comply with regulatory requirements. But where do you stand on this capture continuum? This paper, outlining the five phases of capture, can help you decide where you need to be.

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Data Center Virtualization: Lay the Foundation for Improved Disk Utilization and Reduced Data Center Costs by Dell, Inc.

August 2007 - (Free Research)

Consolidating resources through data center virtualization techniques can improve the return on IT investments, boost productivity and increase system reliability Read this white paper to learn how you can realize the immediate benefits of virtualization.

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The CIO's Guide to Optimizing Virtual Desktops by Riverbed Technology, Inc.

May 2011 - (Free Research)

Desktop virtualization customers are seeking to reduce support and maintenance costs, simplify management, replace traditional PC hardware, and increase security and resilience. Check out this white paper to learn why desktop virtualization may be a cost effective, efficiency promoting option for your organization.

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Intel and Oracle on Dell PowerEdge Servers: Building Next-Generation IT by Dell, Inc. and Intel

September 2010 - (Free Research)

This paper shows the value of combining Oracle software with Intel Xeon processors on Dell PowerEdge servers. It begins with an overview of the collaboration that created these synergies, before detailing the major areas where they are manifest to end-customers: intelligent performance, automated energy efficiency, and flexible virtualization.

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Real-world Customer Benefits of Mainframe Migration by Clerity

March 2012 - (Free Research)

Inside, learn how mainframe rehosting can help you operate legacy workloads on lower cost platforms or offload your organization’s processing requirements in order to cap workload growth. Discover the benefits of mainframe rehosting solutions.

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4 Steps to Private Cloud Implementation Success by Cisco Systems, Inc.

May 2012 - (Free Research)

Many IT professionals are overwhelmed by the process required to implement a private cloud. This white paper offers proven tips to help you effectively deploy and manage this technology so you can fully leverage its benefits.

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ETL 2.0: Data Integration Comes of Age by Syncsort

February 2012 - (Free Research)

Read this white paper to gain insight on strategic extract, transform and load (ETL) tools that play critical roles in the provision of data services to applications and business users.

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Solutions Guide: Business Ready Configurations for Data Center Virtualization by Dell and VMware

July 2009 - (Free Research)

Business Ready Configurations for Virtualization are pre-configured, easy to order, bundled solutions that include Dell PowerEdge™ blade servers, Dell EqualLogic™ SAN, and VMware vSphere™. This white paper provides a detailed reference architecture for the Business Ready Configurations.

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Automated testing ROI: fact or fiction? A customer's perspective: What real QA organizations have found by Hewlett-Packard Company

February 2009 - (Free Research)

The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment.

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Reducing risk, enhancing analysis with operational risk management solutions

by IBM

February 2012 - (Free Research)

The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 2012 - (Free Research)

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

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Global Brand Management: Why Managing Your Brand is More Important than Ever (by OpenText) by OpenText

April 2012 - (Free Research)

This white paper discusses the importance of brand management and provides tips for improving your branding strategy.

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Oracle Exadata: A Data Management Tipping Point by Oracle Corporation

July 2010 - (Free Research)

Data management technology is on the verge of a new era – and users who commit to its architectural innovations earlier will gain disproportionate rewards in performance, scalability, flexibility and cost. Read this white paper for a description of Oracle’s Exadata V2 solution, also known as the Sun Oracle Database Machine.

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CIC Shorts: Greater IT Insight Through Balanced Quality Assurance by SERENA Software, Inc.

April 2012 - (Free Research)

Read this white paper to learn what it takes to initiate a balanced and direct approach to testing and QA throughout the application lifecycle. Effective management will lead to better IT insight, happier clients, and reduced costs.

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Microsoft® Hyper-V™ R2 Reference Architecture for Dell® PowerEdge™ Rack Servers and Dell PowerVault™ Storage by Dell and Microsoft

February 2010 - (Free Research)

This white paper includes information useful both before and after the purchase of a business ready configuration that includes Dell PowerEdge R710 servers, Dell MD3000i iSCSI storage, and Microsoft Hyper-V technologies.

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Virtualizing Microsoft® Exchange Server 2007 on Dell™ Systems Running Microsoft Windows Server® 2008 Hyper-V™ by Dell and Microsoft

April 2009 - (Free Research)

In this paper, various configurations of Exchange Server 2007 are tested in physical and virtual environments to evaluate the performance scalability and to understand the sizing requirements for Exchange Server 2007 in a virtualized environment.

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

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