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Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc..
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The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc..
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How One Health Ohio doubled its billing rate with GBS solution by HP & Intel®

June 19, 2012 - (Free Research)
<span class="font0">this white paper demonstrates how </span><span class="font5">One Health Ohio</span><span class="font0"> doubled its billing rate and achieved faster payment for services by implementing </span><span class="font5"> GBS' Integrated Medical Information Solutions from HP and NextGen.</span> 
(WHITE PAPER) READ ABSTRACT |

The GeoTAX ® Enterprise Tax Management solution by Pitney Bowes Group 1 Software

The GeoTAX ® Enterprise Tax Management solution provides you with the necessary tools to centralize all your corporate tax jurisdiction processing needs and supports critical tax compliance issues. 
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Boost Health IT Efficiency With Thin-client Virtualization by VMware, Inc.

January 09, 2012 - (Free Research)
Access this case study to learn how the IT team at Ross Medical Center has virtualized 90% of their x86 servers and replaced more than half of their aging desktop PCs with low-cost thin clients, achieving dramatic cost savings while improving the productivity of clinicians and IT administrators alike. 
(CASE STUDY) READ ABSTRACT |

E-Guide: Mobile CRM and Analytics for Sales Enablement by MicroStrategy Incorporated

January 31, 2014 - (Free Research)
Access this expert e-guide to explore how mobile CRM and CRM analytics for business and sales departments have led to higher close rates and better engagement with customers. Get advice from analysts as well as real-world sales reps on learning more about your customers and making the most of that information. 
(EGUIDE) READ ABSTRACT |

The Blueprint to Becoming a Customer Company by MuleSoft

December 20, 2013 - (Free Research)
In this brief how-to-guide, gain insight into key technology trends and learn how integration allows you to better connect with your customers, employees, partners, and suppliers. 
(WHITE PAPER) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

April 18, 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Customer Success Story Video: Rackspace by Brocade

February 12, 2014 - (Free Research)
This video shows how Rackspace leveraged Brocade Gen 5 Fibre channel to increase their SAN capacity and deliver consistent performance to customers despite increased demands. 
(VIDEO) READ ABSTRACT |

The Journey to Smarter Commerce: Your customer in context by IBM

April 30, 2013 - (Free Research)
Two of the biggest trends in commerce -- big data and more empowered customers -- are creating huge challenges for modern businesses. However, equally huge opportunities exist if you can successfully leverage big data to create a comprehensive, single view of the customer, resulting in optimum customer experiences. 
(WHITE PAPER) READ ABSTRACT |

Big data and analytics for a holistic customer journey by IBM

August 31, 2013 - (Free Research)
In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience. 
(WHITE PAPER) READ ABSTRACT |

Improve SalesPerformance, Optimize the Customer Experience: Sales Strategy Brief by Oracle Corporation UK Ltd

December 31, 2012 - (Free Research)
This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

A Mobile Customer Service Strategy: Research Report and Best Practices Guide by Aspect

December 31, 2013 - (Free Research)
Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. In this report, get the info you need to create and implement a successful mobile customer service strategy. 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

The Inner Circle Guide To Multichannel Customer Contact by Oracle Corporation

April 01, 2014 - (Free Research)
This report looks at customers' and businesses' attitudes toward usage of multichannel interactions. Inside, learn how to and identify the issues and potential pitfalls that businesses face when trying to improve customer communications across channels. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 15, 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

CRM Data Analytics Features by Indicee

March 27, 2014 - (Free Research)
This expert eGuide discusses how today's CRM data analytics capabilities go beyond the data points collected concerning the number of email messages sent to customers and the number of calls and quotes. 
(EGUIDE) READ ABSTRACT |

Know What Customers Want Before They Do by Oracle Corporation

August 23, 2013 - (Free Research)
In this white paper, which features John Lucker, Principal of Deloitte Consulting, learn how to create customer loyalty using data and sophisticated analytics, which, in turn, generate highly customized offers that reflect each customer's preferences, purchase history, and purchasing context. 
(WHITE PAPER) READ ABSTRACT |

Innovating in the Contact Center: Why Settle for Good When You Can Be Better? by Calabrio, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways to Make the First Mile of Business Smarter by Kofax, Inc.

December 31, 2013 - (Free Research)
Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter. 
(WHITE PAPER) READ ABSTRACT |

Making the First Mile™ of Business Smarter by Kofax, Inc.

April 01, 2014 - (Free Research)
This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record. 
(EBOOK) READ ABSTRACT |

Forrester Report-Enterprises Shift To Smart Process Apps To Engage Customers by Kofax, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how, within the next five years, a new generation of "smart process apps" will augment – and, in some cases, replace – the heavy packaged apps designed from the inside out that drive customer interaction today. 
(WHITE PAPER) READ ABSTRACT |

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