Customer Need Creation White Papers, Customer Need Creation Software, Customer Need Creation Research, Hardware and Services

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 08, 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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Streamlined Build and Deployments Powered by Jazz by IBM

November 28, 2011 - (Free Research)

Complex software build and deployments can put a business on hold while upgrades and patches are rolled out to critical production environments. Watch this webcast and gain advice on how to approach “plan-driven deployment automation” in a step-by-step way, suited to your individual automation needs.

(WEBCAST)

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Key strategies for overcoming virtualization and cloud computing management challenges by Dell, Inc. and Intel

March 01, 2010 - (Free Research)

Customers need to better understand how the use of virtualization and cloud computing changes datacenter infrastructure management requirements. In this paper, May Johnston Turner, IDC's research director of System Management Software, answers questions posed to her by Dell’s customers.

(ANALYST REPORT)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Work Smarter. Sell Better. Win More. by SAP America, Inc.

April 12, 2012 - (Free Research)

Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.

(WHITE PAPER)

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Building a Clear and Socially Connected Enterprise by SAP America, Inc.

December 31, 2010 - (Free Research)

Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.

(WHITE PAPER)

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Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

June 2006 - (Free Research)

SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace.

(CASE STUDY)

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Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

May 2006 - (Free Research)

Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.

(WEBCAST)

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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Three disruptive forces combine for breakthrough innovation - Viewpoint by Hewlett-Packard Limited

March 2012 - (Free Research)

By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.

(WHITE PAPER)

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Oracle SOA Suite 11g by Oracle Corporation

May 2009 - (Free Research)

Leading companies are adopting service-oriented architecture (SOA) as a means of dealing with changing markets, competitive pressures, and evolving customer needs. This data sheet provides a brief overview of the Oracle SOA Suite and highlights key benefits.

(DATA SHEET)

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Trends in business intelligence by ComputerWeekly.com

January 2011 - (Free Research)

Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals.

(IT BRIEFING)

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E-Guide: Business-Ready Configuration for Microsoft Hyper-V R2 on Dell PowerEdge M-Series Servers with EqualLogic Storage by Dell and Microsoft

April 2011 - (Free Research)

Business-Ready Configurations for Virtualization are a reference architecture family of products designed to aid in the ordering, deployment, and maintenance of a virtualization infrastructure. These architectures are designed to meet specific customer needs. Read on to learn more.

(EGUIDE)

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How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by Hewlett-Packard Company

December 2007 - (Free Research)

Read this white paper to learn how to effectively manage these large scale networks to ensure that customers are receiving the level of service for which they have contracted.

(WHITE PAPER)

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The Smarter Supply Chain of the Future - Chief Supply Chain Officer Study by IBM

April 2011 - (Free Research)

Read this study and see how analytics can help your organization address challenges such as risk, visibility, globalization and cost containment.

(WHITE PAPER)

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IQMS Finds a Quarter of a Million Dollars in Savings for Fellow Single-Source Provider, Mar-Bal, Inc. by IQMS

March 2012 - (Free Research)

This short resource outlines a case study following Mar-Bal on their selection process and implementation of an improved ERP system and the benefits they experienced as a result.

(CASE STUDY)

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Serious About Mission Critical by Dell, Inc. and Intel

June 2011 - (Free Research)

This solution brief explains how organizations can meet new demands for higher performance, security, reliability, and service levels. Gain insight into a processor-based architecture that will allow you to achieve this goal.

(PRODUCT OVERVIEW)

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Advancing the Data Agenda: Roles and Responsibilities for Middle Managers by DataFlux Corporation

August 2011 - (Free Research)

This white paper identifies best practices for middle managers to ensure the creation, preservation and dissemination of high quality data.

(WHITE PAPER)

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Get Serious About SOA Governance: A Five-Step Action Plan for Architects by Oracle Corporation

August 2008 - (Free Research)

Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility depends on it.

(WHITE PAPER)

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Office 365 SharePoint Online - Architectural Considerations by AvePoint, Inc.

October 2011 - (Free Research)

Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio.

(WHITE PAPER)

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Enabling Agile and Intelligent Businesses by Oracle Corporation

June 2009 - (Free Research)

Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

The Case for Contract Management -- Why You Should Get Started Today by SAP America, Inc.

June 2011 - (Free Research)

How well-versed are you in the three key areas of contract lifecycle management (CLM) that will give you the visibility to control your contracts and comply with regulations? Take this quick quiz to determine your contract competency and understand whether a CLM solution would benefit your organization.

(WHITE PAPER)

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