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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

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Streamlined Build and Deployments Powered by Jazz by IBM

November 28, 2011 - (Free Research)

Complex software build and deployments can put a business on hold while upgrades and patches are rolled out to critical production environments. Watch this webcast and gain advice on how to approach “plan-driven deployment automation” in a step-by-step way, suited to your individual automation needs.

(WEBCAST)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 08, 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by Hewlett-Packard Company

December 2007 - (Free Research)

Read this white paper to learn how to effectively manage these large scale networks to ensure that customers are receiving the level of service for which they have contracted.

(WHITE PAPER)

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Building a Clear and Socially Connected Enterprise by SAP America, Inc.

December 2010 - (Free Research)

Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.

(WHITE PAPER)

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Key strategies for overcoming virtualization and cloud computing management challenges by Dell, Inc. and Intel

March 2010 - (Free Research)

Customers need to better understand how the use of virtualization and cloud computing changes datacenter infrastructure management requirements. In this paper, May Johnston Turner, IDC's research director of System Management Software, answers questions posed to her by Dell’s customers.

(ANALYST REPORT)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Work Smarter. Sell Better. Win More. by SAP America, Inc.

April 2012 - (Free Research)

Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.

(WHITE PAPER)

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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Three disruptive forces combine for breakthrough innovation - Viewpoint by Hewlett-Packard Limited

March 2012 - (Free Research)

By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.

(WHITE PAPER)

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Oracle SOA Suite 11g by Oracle Corporation

May 2009 - (Free Research)

Leading companies are adopting service-oriented architecture (SOA) as a means of dealing with changing markets, competitive pressures, and evolving customer needs. This data sheet provides a brief overview of the Oracle SOA Suite and highlights key benefits.

(DATA SHEET)

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Trends in business intelligence by ComputerWeekly.com

January 2011 - (Free Research)

Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals.

(IT BRIEFING)

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E-Guide: Business-Ready Configuration for Microsoft Hyper-V R2 on Dell PowerEdge M-Series Servers with EqualLogic Storage by Dell and Microsoft

April 2011 - (Free Research)

Business-Ready Configurations for Virtualization are a reference architecture family of products designed to aid in the ordering, deployment, and maintenance of a virtualization infrastructure. These architectures are designed to meet specific customer needs. Read on to learn more.

(EGUIDE)

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Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc

January 2006 - (Free Research)

In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.

(WHITE PAPER)

The Smarter Supply Chain of the Future - Chief Supply Chain Officer Study by IBM

April 2011 - (Free Research)

Read this study and see how analytics can help your organization address challenges such as risk, visibility, globalization and cost containment.

(WHITE PAPER)

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IQMS Finds a Quarter of a Million Dollars in Savings for Fellow Single-Source Provider, Mar-Bal, Inc. by IQMS

March 2012 - (Free Research)

This short resource outlines a case study following Mar-Bal on their selection process and implementation of an improved ERP system and the benefits they experienced as a result.

(CASE STUDY)

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Serious About Mission Critical by Dell, Inc. and Intel

June 2011 - (Free Research)

This solution brief explains how organizations can meet new demands for higher performance, security, reliability, and service levels. Gain insight into a processor-based architecture that will allow you to achieve this goal.

(PRODUCT OVERVIEW)

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CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com

December 2010 - (Free Research)

Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support. Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment.

(WHITE PAPER)

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Enabling Agile and Intelligent Businesses by Oracle Corporation

June 2009 - (Free Research)

Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades.

(WHITE PAPER)

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Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems

Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.

(SOFTWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Auto-Snapshot Manager / Microsoft Edition for Hyper-V by Dell, Inc.

December 2010 - (Free Research)

With shrinking backup windows, growing datasets, and multiple applications sharing fewer physical servers, existing backup methods need to be augmented with new technologies. Auto-Snapshot Manager/Microsoft Edition delivers automated, integrated data protection for Windows Server 2008 Hyper-V environments. Read now to learn more.

(WHITE PAPER)

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CW Buyer's Guide: Server Virtualisation by ComputerWeekly.com

March 2012 - (Free Research)

This Computer Weekly buyer’s guide to server virtualisation looks at the potential barriers to successful virtualisation and how they can be overcome.

(ESSENTIAL GUIDE)

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Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

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