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Making the FACTA Red Flags Rules Operational by RSA, The Security Division of EMC

October 2008 - (Free Research)
Read this paper to learn how technology can be leveraged to automate identity theft detection, prevention, and mitigation as part of your FACTA Red Flags compliance program. 
(WHITE PAPER) READ ABSTRACT |

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company

May 2008 - (Free Research)
This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. 
(WHITE PAPER) READ ABSTRACT |

Measuring, Monitoring, and Improving Customer Experience by IBM

March 2014 - (Free Research)
In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences. 
(EGUIDE) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

PacketTrap MSP 6.0 by Dell Software

August 2011 - (Free Research)
PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management. 
(TRIAL SOFTWARE) READ ABSTRACT |

Social Monitoring Tools Give GNC Marketing Muscle by IBM

March 2014 - (Free Research)
In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC. 
(EGUIDE) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Niksun NetDetectorLIVE Data Sheet by NIKSUN

NetDetectorLive is a content and compliance monitoring appliance enabling companies to monitor content flowing in and out of their corporate networks. 
(HARDWARE PRODUCT)

Proactive Monitoring and Management by Aspect

March 2014 - (Free Research)
Investing in the right technology is a critical component of ensuring top-notch customer experience in the contact center, but that's all for nothing if your tools aren't performing properly. Wouldn't it be great to eliminate IT concerns and know you'll always have maximum performance, so all you have to worry about is your customer? 
(WHITE PAPER) READ ABSTRACT |

6 Customers Review a Top Performance Management Solution by Virtual Instruments

March 2014 - (Free Research)
This Taneja Group report highlights the results from 6 in-depth interviews with customers that have experience with a comprehensive performance management solution that monitors, alerts, and remediates the end-to-end compute infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText

April 2013 - (Free Research)
Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

February 2008 - (Free Research)
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring. 
(WHITE PAPER) READ ABSTRACT |

Solution Spotlight: Measuring, Monitoring and Improving Customer Experience by IBM

January 2014 - (Free Research)
In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences. 
(EGUIDE) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by OpenText

September 2013 - (Free Research)
This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 
(EGUIDE) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to learn more about why you should implement web chat into your current customer support operations. 
(WHITE PAPER) READ ABSTRACT |

A Smarter Approach to WAN Optimization by Exinda Networks

May 2009 - (Free Research)
Network managers and administrators face the daunting task of effectively monitoring and managing network resources while meeting user expectations for network performance across the WAN. At the same time, they have to reduce operating costs and do more with less. Read on to learn how a unified performance management (UPM) solution can help. 
(WHITE PAPER) READ ABSTRACT |

Cisco® ONE: The Value of Advanced Flow Control by Cisco Systems, Inc.

May 2013 - (Free Research)
Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today. 
(WHITE PAPER) READ ABSTRACT |

Business Value Analysis Study: Citizens Business Bank by Symantec Corporation

March 2009 - (Free Research)
As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found. 
(WHITE PAPER) READ ABSTRACT |

Danish MSP DATACOMPAGNIET Makes Smooth Transition To Managed Services With N-ABLE by N-able Technologies

October 2013 - (Free Research)
This white paper explores how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(WHITE PAPER) READ ABSTRACT |

Finnish MSP CITIUSNET Finds First-Rate Value In N-ABLE by N-able Technologies

October 2013 - (Free Research)
A whitepaper detailing how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(CASE STUDY) READ ABSTRACT |

CIT Builds A Strong Managed Services Foundation With N-ABLE by N-able Technologies

October 2013 - (Free Research)
Read the informative white paper to find out how an IT services firm utilized a set of MSP tools to expand managed services, proactively monitor and manage customer needs and add new service management tools on-demand. 
(WHITE PAPER) READ ABSTRACT |

BBVA seamlessly monitors and improves its online reputation by IBM

November 2012 - (Free Research)
This white paper examines a business case for analytics at financial institutions. BBVA, a global group that offers individual and corporate customers a range of financial and non-financial products and services, was interested in knowing what new and existing clients were saying about the business through social media. 
(WHITE PAPER) READ ABSTRACT |

Don't Let Automation Pass You By by N-able Technologies

September 2013 - (Free Research)
This white paper provides essential information that every managed service provider (MSP) needs to know when it comes to remote monitoring and management (RMM) automation software. 
(WHITE PAPER) READ ABSTRACT |

The Shortcut Guide to Assuring Website Performance through External Web Monitoring by Neustar®

October 2010 - (Free Research)
Businesses have become dependent on Web sites and RIAs. As dependency increases, so does the complexity of Web site systems and expectations on service delivery. This book offers a detailed look at external monitoring, how to leverage monitoring to protect your brand and a roadmap for implementing and maintaining an external monitoring process. 
(EBOOK) READ ABSTRACT |

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