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The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc..
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Center for Charter Schools at Central Michigan University Uses DocAve to Migrate Mission-Critical SharePoint Data by AvePoint, Inc.

February 04, 2010 - (Free Research)
The Center for Charters at CMU needed a unified platform upon which to collaborate effectively, store digital assets efficiently, and maintain industry compliant audit histories. Read this case study to learn how they used DocAve SharePoint Migrator for a hassle-free migration into MOSS with no metadata loss. 
(CASE STUDY) READ ABSTRACT |

Inside India: Indians View Their Automotive Future by IBM Line of Business

June 2008 - (Free Research)
A study of the Indian auto industry from University of Michigan Transportation Research Institute's Automotive Analysis Division and the IBM Institute for Business Value. 
(WHITE PAPER)

Neverfail Ensure Continuous Care at Alpena Medical Arts by Neverfail

May 2013 - (Free Research)
This case study details how one rural health clinic located in northeast Michigan implemented a disaster recovery/business continuity solution that provides the highest of availability so they can properly serve their community. 
(CASE STUDY) READ ABSTRACT |

Making the Most of Your Application Availability by EMC Corporation

November 2013 - (Free Research)
J.P. Jackson, an Application Performance Manager for the state of Michigan, tells all in this expert e-guide on application security and early performance testing. Discover his tips for application availability and best practices for making the most of limited resources. 
(EGUIDE) READ ABSTRACT |

Solution Spotlight: Gaining Effective Productivity In Release Management by IBM

March 2014 - (Free Research)
"Developers are always surprised when they see how [poorly] their applications perform under load," said J.P. Jackson, a project manager for the State of Michigan. Too often, performance testing happens after the fact, in response to user complaints that the software runs too slowly. So how can this be avoided? 
(EGUIDE) READ ABSTRACT |

Borgess Health Maximizes Reimbursement with Clinician-to-Clinician Approach by Nuance

January 2014 - (Free Research)
This brief case study magnifies the importance of improving physician engagement and creating more clinically accurate documentation to maximize reimbursement. 
(CASE STUDY) READ ABSTRACT |

CIO Decisions E-Zine: PPM: Validating the Value of IT by SearchCIO.com

April 2013 - (Free Research)
This e-zine breaks down how PPM tools and best practices simplified project management and justified IT project service delivery and costs. 
(EZINE) READ ABSTRACT |

MidMichigan Health - Case Study by VMware, Inc.

January 2012 - (Free Research)
This case study examines how MidMichigan Health reduces costs and makes it fast and easy for clinicians to access medical records and healthcare applications so they can spend more time with patients. 
(CASE STUDY) READ ABSTRACT |

Desktop Virtualization in K-12 Schools: Reducing costs, saving time and delivering anytime, anywhere access for students and staff by VMware, Inc.

August 2011 - (Free Research)
This paper will show how desktop virtualization can positively position educational institutions for the future, enabling them to reduce expenses through hard dollar savings and time efficiencies while delivering the experience that students, faculty and staff need and desire. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Hospital I.T. Infrastructure by CDW Healthcare

July 2010 - (Free Research)
Building a brand new, state-of-the-art medical campus from the ground up requires an I.T. infrastructure capable of supporting newer, more advanced healthcare applications and the massive volumes of digital data generated by these systems. Read this white paper to learn how CDW Healthcare helped a Michigan medical campus to accomplish their goals. 
(CASE STUDY) READ ABSTRACT |

Improve Customer Experience through Personalization by Hewlett-Packard Company

April 2014 - (Free Research)
In this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start. 
(WHITE PAPER) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Company

February 2014 - (Free Research)
Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications. 
(WEBCAST)

Transform customer experiences and relationships: Three disruptive forces combine for breakthrough innovation by Hewlett-Packard Company

June 2012 - (Free Research)
In this helpful resource, explore how you can leverage data management, decision support, and agile services to better manage the customer information lifecycle, improve the customer's sentiment about your organization, and turn customers into advocates. 
(WHITE PAPER) READ ABSTRACT |

How COOs are Making Their Operations More Customer-centric by IBM

October 2013 - (Free Research)
This white paper dives deep into the importance of the COO becoming a true business partner in driving strategic change. See how these operations execs are differentiating their companies by providing customers with instant, seamless and insightful experiences. 
(WHITE PAPER) READ ABSTRACT |

Create a strong, dynamic customer experience by Hewlett-Packard Company

November 2012 - (Free Research)
In this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services. 
(WHITE PAPER) READ ABSTRACT |

HP Social Enterprise Services by Hewlett-Packard Limited

December 2012 - (Free Research)
Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information. 
(WEBCAST) READ ABSTRACT |

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText

April 2013 - (Free Research)
Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time. 
(WHITE PAPER) READ ABSTRACT |

Merchandising Moments of Influence by IBM

October 2013 - (Free Research)
This informative resource that identifies some of the precursor moments that lead to merchandising success, including the customer, assortment, price, and more. 
(WHITE PAPER) READ ABSTRACT |

The Chief Merchant Study: Competing in an Omni-Channel World by IBM

July 2013 - (Free Research)
Why are so many retailers struggling today? The answer is simple: Their efforts of putting the customer at the heart of their merchandising process are coming up short; they aren't customer-oriented. In this informative research report, find out what the most successful retailers are doing. 
(WHITE PAPER) READ ABSTRACT |

Webinar: Achieving Smarter Process with a mobile first approach by IBM

March 2014 - (Free Research)
In this webcast, industry experts examine some of the scenarios where customer engagement processes and mobility work in conjunction to create more successful interactions with customers and drive business value exponentially. 
(VIDEO) READ ABSTRACT |

Surpass rising customer expectations with process optimisation by IBM

November 2013 - (Free Research)
This brief resource offers statistics and other information to help you improve your business processes and operations and increase the value of customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
(WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

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