Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Leveraging SAP ERP Human Capital Management (SAP ERP HCM) to Control Health-Benefits Costs for the First Time Webcast by SAP America, Inc. February 14, 2008 - (Free Research) Inc., give a firsthand account of how his company, an SAP customer, is using the Health Benefits Management for ERP solution by VitalSpring to manage health b... (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Winning With Web Metrics by Gomez Co. April 2008 - (Free Research) This White Paper presents a foundation for building a winning Web metrics program that is comprehensive and relevant to the business it serves. It also fleshes out framework elements and describes their use. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

It's Happening Now: How PayerView(SM) Is Changing the Way Providers and Payers Work Together by athenahealth June 2008 - (Free Research) PayerView is designed to look at payers' performance based on a number of metrics. Combined, the metrics provide an overall ranking aimed at quantifying the "ease of doing business with the payer." (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sales Management 2.0 : Improving Sales Management and Effectiveness by LucidEra February 2008 - (Free Research) Accurate, timely, consistent and relevant metrics are the foundation upon which effective sales management coaching is built. Learn about Sales 2.0 and how metrics will help you improve sales management and effectiveness. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SiteScope by Mercury (E-mail this company) SiteScope continuously monitors the performance of a company's business critical distributed systems—including networks, operating systems, Web sites and applications —and sends alerts when problems are detected.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Application Delivery Controller: Performance Report by F5 Networks (E-mail this company) April 2008 - (Free Research) This report documents the performance of the top Application Delivery Controllers offered by F5 Networks, Cisco Systems, and Citrix Netscaler. Through the development and implementation of robust and reproducible testing methods, F5 demonstrates a significant performance advantage over the competition in a comprehensive set of tests. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Application Delivery Controller Performance Report by F5 Networks (E-mail this company) September 2007 - (Free Research) The market for Application Delivery Controllers is very competitive, with nearly every vendor claiming a performance advantage in one scenario or another. Unfortunately, the claims from each vendor rest on differing definitions of performance criteria. This document details the results of comprehensive performance testing of F5, Cisco, and Citrix. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance by Tripwire Inc February 2008 - (Free Research) High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Role of ERP in Globalization: A low-cost Approach to Reaching New Markets by Epicor Software Corporation. March 2008 - (Free Research) Globalization is driven by the desire to exploit new markets and lower manufacturing costs, but it comes with many challenges. Learn how a standardized ERP implementation will help you streamline and automate business processes during globalization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Next Generation of ERP Software: Technology as a Means for Thriving in the New Manufacturing Economy by Epicor Software Corporation. March 2008 - (Free Research) This paper examines how the next generation of Enterprise Resource Planning (ERP) solutions have allowed globally extended manufacturers to optimize performance while reducing costs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Measuring Service Effectiveness by Numara Software April 2008 - (Free Research) This presentation will outline the various means for a call center to measure effectiveness, which provide the balance in the balance scorecard. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The ROI of Data Governance: A Revenue Generation Perspective by DataFlux Corporation June 2008 - (Free Research) Learn more about the role of data governance and when it is appropriate to measure these data efforts with ROI or other metrics. Explore an ROI calculator of data governance and what it means to test assumptions about data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

OnePlan Production Scheduler: Update Schedules to Match Speed of Business by CDC Software - Ross Enterprise (E-mail this company) OnePlan addresses the Finite Scheduling needs of demand driven process and consumer products manufacturers with a strong emphasis on ease of use, visibility & collaborative planning. This application enables plant plans and schedules to be quickly updated to match the speed of the business.  (ASP) GO TO DETAILED REPORT

Fast Enough Isn't Good Enough: Web Site Performance Metrics for the New Millennium by Gomez Co. April 2008 - (Free Research) The new concerns of internet users mean internet executives must now provide a lot more than providing acceptable page-load times. Discover the 3 primary dimensions of segmentation that influence Web site performance objectives. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Zero to Five: A Stepwise Progression for MDM and Data Governance by DataFlux Corporation December 2007 - (Free Research) Companies assessing master data management (MDM) are using a variety of metrics. Some focus on functionality, some on architectural stacks, while others weigh vendor choices based on a proof-of-concept approach. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Report to Congress on Server and Data Center Energy Efficiency Public Law 109-431 by Continental Resources April 2008 - (Free Research) This report presents findings of an analysis of the rapid growth and energy consumption of U.S. data centers operated by both the federal government and private enterprise. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Making Business Intelligence a Reality for Midsize Organizations by Cognos Incorporated February 2008 - (Free Research) Midsize organizations are increasingly feeling the pain of too much data and inconsistent information - yet need to improve operational efficiency, drive down costs, improve customer satisfaction, and react faster to changing market con... (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software. June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extend the Value of Your Oracle Warehouse Management System (WMS) with Mobility by Quest Solution June 2008 - (Free Research) This paper provides an impact of extending your Oracle Warehouse Management system via mobility, it also examines how mobility can enable you to fully leverage the data already captured in the Oracle Warehouse Management system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Ensuring Organic Customer Growth and Loyalty in the Financial Services Industry by SAS Institute Inc. March 2008 - (Free Research) Learn how applying customer value to your organization's business process model can generate a single customer view to ultimately increase customer acquisition and retention rates. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Global Manufacturing: MES and Beyond Benchmark Report by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) While the vast majority of global manufacturing companies rely on ERP and database management capabilities to accomplish enterprise tasks today, emerging technologies, such as next generation MES, manufacturing intelligence, and business analytics are playing an increasingly important role. Read this report for details. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

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