Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Safe Sight -- Service Organization Management by High 5 Software May 2008 - (Free Research) Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Social Software Jeopardy! by Jive Software May 2008 - (Free Research) What is hype and what is real, when web 2.0 technologies get implemented by large enterprises? This webcast challenges experts from Forrester Research and Forum One to answer questions on how companies are successfully leveraging online communities. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Engaging B2B Customers with an Online Community - a VMware Case Study by Jive Software May 2008 - (Free Research) Savvy industry-leading companies are leveraging online communities to attract customers, support users, and build brand loyalty. In this Webcast, learn about successful initiatives and share discoveries from VMware’s thriving B2B user community. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Mastering Online Communities: Benefits and Best-Practices for Implementing a Customer Community by Jive Software June 2008 - (Free Research) In this webcast series, explore best-practices from industry leaders at companies like Intel and Turner Broadcasting/CNN, as they share strategies on how to start, grow, and maximize the benefits of online customer communities. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Why Cisco NAC: Top 10 Reasons by Cisco Systems, Inc July 2008 - (Free Research) Read this top ten reason why Cisco Network Admission Control (NAC) is the above and beyond the best solution out there. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

z Cisco Systems GigaStack Gigabit Interface Converter by Cisco Systems, Inc The GigaStack GBIC offers wiring closet deployment flexibility through its dual operating modes.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Seeing Clearly: The Benefits of an Intuitive Enterprise Solution by Intuitive ERP April 2008 - (Free Research) The Intuitive ERP enterprise solution includes feature-rich and integrated ERP, customer relationship management, business intelligence and e-commerce modules all the tools you need to enhance the productivity and profitability. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Impacting the bottom line by increasing supply chain visibility in business partnerships by EXTOL International Inc. March 2008 - (Free Research) In this webcast as panel of project leaders from four companies will explore the ways they eliminated or resolved a wide range of business challenges and requirements. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc June 2008 - (Free Research) In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400. (VIDEOCAST) GO TO VIDEOCAST

Bringing Personalized Financial Services to Farmers by Cisco Systems, Inc June 2008 - (Free Research) In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. (VIDEOCAST) GO TO VIDEOCAST

Legacy Modernization's five-year ROI of 331% surpasses 'rip & replace' in an independent study by Software AG. June 2008 - (Free Research) This study illustrates the financial implications of maintaining an organization's Adabas and Natural capabilities compared with a "rip and replace" scenario. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Should an Enterprise Move towards Unified Communications? by Avaya, Inc July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya, Inc July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Three Best Practices for Today’s Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya, Inc July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Retaining Global Leadership with Cameleon Multichannel Commerce by Access Commerce May 2008 - (Free Research) The capabilities of Cameleon have armed X-Rite with a competitive advantage in their industry allowing them to fully automate the process of matching products to a customer’s exact need and obtain accurate price quotes and place orders. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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