Customer Issues Operational White Papers, Customer Issues Operational Software, Customer Issues Operational Research, Hardware and Services

The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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IBM SPSS Predictive Operational Analytics by IBM

May 09, 2012 - (Free Research)

Operational dexterity is essential in today's globally competitive business environment. A predictive analytics solution can help you achieve this level of agility. This webcast from IBM outlines a predictive operational analytics option that enables you to capture and integrate data to determine future outcomes and make better decisions.

(WEBCAST)

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Operational EIM Cost Calculator by SAP America, Inc.

May 16, 2012 - (Free Research)

This operational costs calculator can show you just how much unreliable data is costing your business.

(ASSESSMENT TOOL)

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Finding the Cure for Order Processing Pain in the Life Sciences Industry by Esker Inc.

May 18, 2012 - (Free Research)

This white paper takes an exclusive look at how pharmaceutical and medical device companies are overcoming their order processes challenges by making smart use of their technology, understanding the true cost of manual transactions, and automating their processes.

(WHITE PAPER)

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Healthcare Analytics Expert Panel: A Deeper Dive by IBM

March 16, 2012 - (Free Research)

This is a rare chance to gain new perspectives on the challenges AND innovations in the healthcare industry today and how ACM and content analytics can are helping health care providers and payers gain better insights into clinical decisions and operational processes.

(WEBCAST)

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Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies

February 01, 2011 - (Free Research)

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.

(WHITE PAPER)

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Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight

June 2008 - (Free Research)

For every area of your datacenter, Sun Professional Services has created a tailored assessment service.

(WHITE PAPER)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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BI for the CPG Industry - Supply Chain Visibility Drives Performance by SAP America, Inc.

January 2011 - (Free Research)

CPG companies are discovering that high product volume sales come at the expense of extreme data complexity. Companies struggle to maintain open lines of communication with retail customers and distributors trying to manage the flow of product. Learn how CPG companies deliver BI to business managers to better manage fluctuating product demand.

(WHITE PAPER)

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Vodafone anticipates and remediates IT issues faster with HP Business Service Management by Hewlett-Packard Limited

May 2012 - (Free Research)

Get the power to anticipate IT issues - through proactive business insights that practically prevent issues, so that your organization can always perform better. During this video discussion, you'll hear the latest HP Business Service Management (BSM9.1) and how Vodafone realized 300% ROI within the first twelve months.

(VIDEO)

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Finding the Right Network Traffic and Performance Analysis Solution by Cisco Systems, Inc.

March 2012 - (Free Research)

Having clear visibility into your network is vital to optimizing resources, troubleshooting performance issues, and ensuring a consistent end-user experience. Watch this video to learn about a product to help you achieve these goals.

(VIDEO)

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Business Agility Insights Issue 1 by eBizQ (E-mail this company)

April 2012 - (Free Research)

Read this expert ebizQ.com e-zine to learn how business process management (BPM), complex event processing (CEP), case management, and decision management systems can help you boost your operational efficiency and intelligence.

(EZINE)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM

January 2012 - (Free Research)

This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.

(WHITE PAPER)

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Business Agility Insights Issue 2 by eBizQ (E-mail this company)

April 2012 - (Free Research)

Read this expert e-zine from the teams at ebizQ.com and SearchSOA.com to learn how business process management (BPM) technologies have evolved over the past year and what the latest, most effective strategies are for implementing them.

(EZINE)

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Operational Analytics: Putting Analytics to Work in Operational Systems by Oracle Corporation

March 2012 - (Free Research)

Download this white paper for a better understanding of how to use analytics to improve your day-to-day business operations.

(WHITE PAPER)

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5 Best Practices for SAP® Master Data Governance by Winshuttle, LLC

May 2012 - (Free Research)

Read this white paper to understand the importance of master data governance (MDG) in addition to the use of ERP software for workflow processes that can help you anticipate potential issues.

(WHITE PAPER)

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Business Advantage Delivered: The Cisco Unified Computing System by Cisco Systems, Inc.

May 2012 - (Free Research)

Despite the benefits blade servers and virtualization offer, there are still some pressing issues in the data center. This resource reviews several of these pain points and recommends a unified computing system designed to address them.

(WHITE PAPER)

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Reducing risk, enhancing analysis with operational risk management solutions

by IBM

February 2012 - (Free Research)

The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.

(WHITE PAPER)

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A Business-Driven Approach to Mobile Enterprise Security by Juniper Networks, Inc.

May 2012 - (Free Research)

Prepare your organization for the consumerization of IT and BYOD with the help of this resource. Uncover details about mobile enterprise policy creation, security monitoring, network and security infrastructure, and more.

(WHITE PAPER)

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The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company

September 2011 - (Free Research)

Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

(WHITE PAPER)

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Choosing a Cloud Hosting Provider with Confidence by Symantec Corporation

May 2012 - (Free Research)

This paper uncovers tips for choosing a cloud hosting provider and explores where and when to use cloud solutions, specific issues enterprises should raise with hosting providers before selecting a vendor, and ways in which SSL from a trusted certificate authority can help enterprises conduct business in the cloud with confidence.

(WHITE PAPER)

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Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM

October 2011 - (Free Research)

In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.

(BOOK)

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