Customer Improving Learning White Papers, Customer Improving Learning Software, Customer Improving Learning Research, Hardware and Services

SAP Users Now Benefiting from Virtualization

by EMC Corporation

March 16, 2012 - (Free Research)

Virtualization is helping SAP customers improve the efficiency and performance of their IT systems. Watch this brief video to hear SAP customer testimonials on the benefits of virtualization.

(VIDEO)

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IDC Whitepaper: SAP Customers Move to Managed Cloud Services to Cut Costs and Improve Efficiency of B2B Integration by SAP America, Inc.

May 15, 2012 - (Free Research)

This white paper examines how SAP customers improved B2B integration by implementing a cloud-based solution - SAP Information Interchange OnDemand - and the reasons, challenges, and benefits behind doing so.

(WHITE PAPER)

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Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.

April 13, 2012 - (Free Research)

<p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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SearchCRM.com E-Guide: Improving sales with an effective CRM strategy by SAP America, Inc.

May 09, 2012 - (Free Research)

This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas.

(EGUIDE)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 28, 2011 - (Free Research)

Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

(CASE STUDY)

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DataFlux Delivers Improved Data Quality, Address Verification for the Miami Herald Media Company by DataFlux Corporation

February 28, 2011 - (Free Research)

The Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division.

(CASE STUDY)

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An Improved LAN Management Solution that Fulfills Your Needs by Cisco Systems, Inc.

December 31, 2010 - (Free Research)

Learn about the improved version of Cisco Prime (previously CiscoWorks) LAN Management Solutions: the changes that have been made, the benefits the new product offers, and what customer challenges it seeks to solve.

(WHITE PAPER)

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Create Enduring Customer Relationships by Oracle Corporation

March 21, 2011 - (Free Research)

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

(WHITE PAPER)

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10 Steps to a Single Customer View by Experian QAS

November 21, 2011 - (Free Research)

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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CEM - Using the Power of Analytics to Optimize Customer Delight by OpenText

January 02, 2012 - (Free Research)

This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.

(ANALYST REPORT)

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Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies.

November 2008 - (Free Research)

Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.

(WEBCAST)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

HP Enterprise Applications Services for Microsoft Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited

January 2012 - (Free Research)

HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.

(WHITE PAPER)

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Lending and Credit Solution Brief by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.

(WHITE PAPER)

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Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

HP Business Intelligence by Hewlett-Packard Limited

February 2012 - (Free Research)

Learn how sound, enterprise-wide business intelligence practices can help your business improve customer relationships, manage risk, reduce costs, increase sales and more.

(PRODUCT OVERVIEW)

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DB Schenker uses the HP Master Plan as a template for Master Data Management by Hewlett-Packard Limited

January 2012 - (Free Research)

This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source.

(CASE STUDY)

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SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus

May 2012 - (Free Research)

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.

(CASE STUDY)

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Increasing the efficiency of case file coordination in social services by IBM

June 2011 - (Free Research)

Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.

(WHITE PAPER)

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