InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves. Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more... >> Discover more offerings from Bowen & Groves.
		Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation.. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers more... >> Discover more offerings from Epicor Software Corporation..

Team, Traction and Momentum: Manufacturing Improvement Projects That Pay Off by Visiprise August 2008 - (Free Research) Companies that opt to remain in manufacturing - with its expensive assets and complex requirements - must be excellent at it, or fail as a business.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CDC Factory - Enterprise Manufacturing Operations Management by CDC Software - CDC Factory (E-mail this company) CDC Factory is an enterprise application for manufacturing operations management that delivers real-time OEE, finite scheduling, supplier collaboration, quality assurance and rapid maintenance response. CDC Factory manages production planning and records results of all activities in terms of rate, yield, utilization, and unit cost.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Next Generation of ERP Software: Technology as a Means for Thriving in the New Manufacturing Economy by Epicor Software Corporation. March 2008 - (Free Research) This paper examines how the next generation of Enterprise Resource Planning (ERP) solutions have allowed globally extended manufacturers to optimize performance while reducing costs.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five Ways ERP Can Help You Implement Lean by Epicor Software Corporation. February 2008 - (Free Research) Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Automating Complete PO Document Packages by Esker Inc. July 2008 - (Free Research) Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya, Inc September 2008 - (Free Research) Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Akamai Dynamic Site Solution for the Hotel and Travel Industry by Akamai Technologies. Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.  (SERVICE) GO TO DETAILED REPORT

The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online-GotoAssist May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions by Esker Inc. July 2008 - (Free Research) This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc October 2008 - (Free Research) Cisco Secure Network Foundation and Cisco Unified Communications products are the initial building blocks for providing employees and vendors with secure network connectivity from any location.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya, Inc May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Visiprise Quality Management Solution by Visiprise Visiprise Quality Management expedites the disposition of incoming and in-process nonconforming materials, documents the process, and manages the corrective and preventive action process to ensure that appropriate analysis and actions are taken. Visiprise Quality Management is designed for manufacturing shop floor staff and receiving inspectors.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management by IBM. August 2008 - (Free Research) This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Akamai Dynamic Site Solution for the Hotel and Travel Industry by Akamai Technologies (E-mail this company) Akamai Dynamic Site Solutions offer the Hotel and Travel Industry a full product line for their Websites ensuring that today's new dynamically-rendered content is delivered with the highest levels of performance and reliability for even the most personalized online transactions.  (SERVICE) GO TO DETAILED REPORT

Human Machine Interface (HMI) by Automation Direct C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand by SERVICEPower. March 2008 - (Free Research) This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Three Steps to Creating Next Generation of Enterprise Business Solutions by Workday. June 2008 - (Free Research) Workday sees an opportunity to deliver revolutionary improvements at all levels of application development, Workday is capturing this opportunity by embracing innovation from the ground up.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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